This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I applied for a home in Arlington Texas that was managed by tricon American homes. I was denied and never told why. My rental history is perfect there's, not a blemish on my criminal history, and I made almost four times what the monthly rent for the property would be. My credit is not perfect because I carry a lot of debt from my late husband. When I called and asked why I was denied, a representative told me that they don't pull credit score. After four more calls to speak with someone, I never got a straight answer about ... read more
Business response:
We would like to thank Ms. Bowen for taking the time to express her concerns regarding our application process. We are sorry to hear that Ms. Bowen is not satisfied with the application process here at Tricon American Homes. At Tricon American Homes, in order to treat everyone equitably and stay in compliance with Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency. The agency objectively qualifies all applicants to rent our homes. Each applicant’s privacy and personal information is comple... read more
Tricon has TERRIBLE customer service. Just moved in 3 months ago and it's been non-stop maintenance requests every month. The maintenance vendors that they contract do half work. So the problem never is fully resolved and you end up having issues again within the same month. The communication is horrible. The maintenance supervisor Shadee Is impossible to reach. The foreperson Josh never answers his phone so I'm not even sure if he's a real person. And the portfolio manager Janet Cho is useless. Issues never get resolved, th... read more
Business response:
We would like to thank Ms. McQueen for taking the time to express her concerns regarding her maintenance experience with Tricon American Homes. We are sorry to hear we failed both Ms. McQueen’s expectations and our own. Our investigation shows that as of Friday, May 31st the air conditioner was replaced with a bigger unit. In addition, our maintenance team also approved additional duct work to accommodate the up-size. We appreciate Ms. McQueen taking the time to share her feedback with us as it allows us to review our proces... read more
We spend barely 1 year at rental. Gave timely notice to move out. Received a letter stating that they agree and since it is a high in demand season if we could possibly move out sooner. No problem. We turned in all our keys and left the property cleaner than we received it. I supplied my carpet cleaning receipt. I did everything by the book. Tricon can't seem to do the same. 30 days in i receive my check and letter stating that we moved out on a 1 st of may.No! Move in inspection was scheduled for 22 of April, during which T... read more
Business response:
We would like to thank Ms. Surkus for taking the time to bring her concerns to our attention. We apologize for any inconvenience the delay in receiving your security deposit has caused Ms. Surkus. This error has now been corrected and an additional check with the remaining balance has been processed by accounting and mailed out to Ms. Surkus' forwarding address. Again, we apologize for this inconvenience and understand how frustrating this experience has been. We thank Ms. Surkus for her residency with Tricon American Homes.
The worst customer service I have ever experienced. First I was charged for renters insurance when I provided proof of insurance and I continue to have to fight with them every month to remove the charge. The worst of all is the air co ditioning unit went out on my rental home, it’s nearly 100 degrees and I was told someone will call me to repair it. A day later and still no call. I pay my rent on time and expect that when a repair needs to be made it is done right away. This heat is dangerous.
Business response:
I was told yesterday from the company contracted to fix the AC unit that it can not be fixed but has to be replaced. They notified Tricon of this prior to me moving in, the AC has had several issues in the past. When I called Tricon back after finding this out I was told no one would be in the office to help me until next week. Please beware before signing a contract with this company. I will seek legal help.
If I could give them a zero I would, for starters they just want your application fee and after that they won’t bother with you! They denied my application immediately, when I called to ask why, they stated that the only way I could have a denied application was due to 1) Evictions 2) Bankruptcies 3) Owned back rent... which neither fit the bill... They told me I was denied because I made a credit settlement! I called CoreLogic who they referred me to, and they told they can’t do anything call them back to see if they can fi... read more
Business response:
We would like to thank Ms. Caldwell for taking the time to share her experience regarding the application process at Tricon American Homes. At Tricon American Homes, in order to treat everyone equitably and stay in compliance with Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency. The agency objectively qualifies all applicants to rent our homes. Each applicant’s privacy and personal information is completely confidential. As part of this confidentiality, we would never discuss contributi... read more
The absolute worst experience I have had with a property management company. My family and I moved into our home on November 1st, 2018. Five days later, after a day of rain, our entire garage and lower bedroom flooded. It started as an unfortunate event to bad maintenance coordination and outright negligence. We have had contractors in and out of the house for months. My wife and I have taken plenty of days off of work for maintenance people to access the home. We have had thousands of dollars in damages, and were advised by... read more
Business response:
We would like to thank Mr. Riedel for taking the time to share his feedback regarding the recent maintenance issues he has experienced in his home. Our regional team is working closely with Mr. Riedel on completing the foundation problems occurring at the rental property. Due the inconsistent weather, there have been delays and for that we apologize for the inconvenience this has caused Mr. Riedel and his family. Our regional team has offered to credit Ms. Riedel a concession to his ledger and offer to transfer him to anothe... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com