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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We rent a home managed by Tricon in Mooresville, NC. For the past month, we have been trying to obtain a key FOB to access the community pool. I made my initial request back on 6/29/20. Today is 7/27/20 and we still have not received a pool key. With a little over a month left for the pool to remain open, I'm afraid my family will not even get to enjoy it after moving into the property at the beginning of May. I've sent numerous emails requesting status and the team in California has been vague with their answers, at times n... read more
Business response:
We would like to thank Mr. ****** for taking time to express his concerns. We value Mr. ******’s residency with us and strive to always respond to our resident requests with a sense of urgency. As of today, our regional team has spoken with Mr. ****** offline to address these concerns. We thank Mr. ****** for his feedback, as it allows us to review our internal communication process and make the proper adjustments to better serve our valued residents.. Will continue to work with Mr. ****** to ensure we provide him with excel... read more
Horrible service! Tried 8times in one day to look at a home. Called and got hung up on. Went back another day. Tried 3 more times to get in. Still no luck. Called and a called no answer. Neighbors all said the realtors are not any good. So over trying. I’ll go through a different company.
Business response:
We would like to thank Ms. ****** for bringing these concerns to our attention. We have confirmed that Ms. ****** was contacting our local leasing agent directly during personal time off. Additionally a follow up call and email were sent to Ms. ****** but no response was received. We would like to apologize to Ms. ****** for this inconvenience. We thank Ms. ****** for considering Tricon American Homes in her rental search. Thank you.
If I could leave zero stars, I would. My husband and I rented a Tricon home in Georgia. We've been good tenants, and have never paid anything late. My parents were coming from California and applied for a house and got denied immediately. Since my dad had no adverse credit, a healthy income, and a sizeable amount of money sitting in the bank, we thought it was a mistake on his application so we paid for a second application and was denied again after several days. After a week of trying to get in touch with Tricon, and recei... read more
Business response:
We would like to thank Ms. *** ********* for expressing her concerns regarding her parents rental application at Tricon American Homes. At Tricon American Homes we do our best to be transparent with our rental criteria and make every effort to alert our prospects prior to submitting an application. Mr. and Ms. ****** submitted an application on June 26th 2020. Upon further review of her account, due to the application being denied the same day the application was submitted, the $250 holding fee was never collected by Tricon ... read more
I was extremely excited for the rental property we chose to reside in for approximately 2 years. Throughout the time that we lived there, we had no issues or concerns with Tricon American Homes. However, upon moving out, they withheld all of our deposit ($1000) and additionally charged us a fee of $1,131. The itemized bill showed that the total cost of damage to the house (deposit + billed amount) was $2,131. Some of the billed items were: pest control, carpet cleaning, kitchen cabinets, power washing, painting of the entire... read more
Business response:
We would like to thank Ms. Raets for bringing her concerns to our attention. At Tricon American Homes, we are committed to providing a clean, safe, healthy environment for each of our residents. Consequently, each resident is presented a home in good working order, that has been returned to its original condition at the time of move-in. We do this so that we may provide the same quality environment to our new residents, as we did for the previous residents. After further review of the images at move out, it was determined th... read more
If there's a 0 Star to give them, I will!!! I helped a family (Katherine and Yessenia Cruz) to have a place to live which I thought is right but ending I was wrong! They cried for help since no one can help them to have a place to stay. So I agreed to rent a house for them under my name simply because they can't rent on their own!!! They lied to me on a certain point! After letting them live on the house for 1 year and 6 months, they don't want to move out and they didn't even pay the last rent and left the house in chaos!!!... read more
Don’t care or help their residents. Poor quality homes.
Business response:
We would like to thank Ms. ******** for brining her concerns to our attention. At Tricon American Homes we strive to provide our residents with quality, professionally renovated homes in good neighborhoods. A Tricon American Homes representative has contacted Ms. ******** to follow up on any on-going issues throughout the home. The work was scheduled and completed for Ms. ******** on May 12th, 2020. A direct point of contact was also provided to Ms. ******** should she have any maintenance concerns in the future. We value Ms... read more
I'd like for the CEO to know that his Florida office is infringing on tenant rights of peaceful enjoyment and if not rectified immediately I will be suing the company. My lease was until April 15, 2020 and before I vacated the property a move-out technician from your company entered my home without my permission or knowledge; turned every light on, turned the ac down and disconnected the garage door. I had not completed my move out and still had personal items in the home to collect. Someone at the Florida office by the name... read more
Business response:
We would like to thank Ms. Eck for brining her concerns to our attention. After speaking with Ms. Eck offline, our regional team made the decision to remove all charges from Ms. Eck’s move out statement. Ms. Eck was understanding of the charges for the debris that was left behind. We appreciate Ms. Eck taking the time to work offline to resolve these issues and allow us another opportunity to clarify. We thank Ms. Eck for her residency.
Terrible property management company. They are purposely avoiding calls from current residents during a pandemic when they need to talk to someone. I know that they have staff working because if you want to rent a property or have a maintenance request, they are answering. This is avoidance and fraud.
Business response:
We would like to thank Ms. ***** for sharing her concerns about her recent experience with Tricon American Homes. During these uncertain times, our Service Center is experiencing an extremely high volume of calls, which has caused a delay in our response time. We understand that this can create frustrating situations for our residents, and have actively been putting solutions in place to improve wait times (i.e. additional online resources, updating internal processes, etc.). As of this time, a Tricon American Homes represen... read more
They do not seem to want to rent, I'm not sure what to think. Their web site is impossible and their response time is ridiculous.
Business response:
We would like to thank Ms. ****** for expressing her concerns regarding Tricon American Home’s leasing process. In the Terms and Conditions agreed upon by Ms. ****** when completing the application, Tricon American Homes clearly states the following: These terms and Tricon American Homes’ qualification criteria apply to Applicants, only. Guarantors and co-signers are not accepted in the application and leasing processes. A Tricon American Homes representative explained that the additional applicants would need to re-apply an... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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