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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It's unfortunate that people only take the time to write reviews when they feel wronged. I understand the desire to do so but people really need to take 5 minutes when they appreciate others too! I've lived in my Tricon rental home in Tampa, Florida for 1 year and 2 weeks. I have had nothing but exceptional service from them. From every end of the spectrum. The lease agreement, the walk through, maintenance requests including but not limited to emergencies. They are always helpful, always accommodating, always understanding ... read more
Business response:
Mr. Del Rio, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
If i could give this company zero stars i would. However, i paid $349.00 for an application fee and a deposit for a property. Yesterday, i received an email from AndreahGalaz, who indicated she needed additional documents. i provided all the documents requested with the exception of an employer verification from as my company is working remote the return around for this form would take longer than 24 hours. I called several times to explain this to her i was unable to get a hold of her. It wasn't until after multiple attempt... read more
Business response:
We would like to thank Ms. Albertini for taking the time to express her concerns, regarding the application process at Tricon Residential. We would like to apologize to Ms. Albertini for the lack of communication. We have been experiencing high call volumes as well as a high number of applications which has resulted in delays. Our regional office has spoken directly to Ms. Albertini and apologized for this inconvenience. We thank Ms. Albertini for choosing Tricon Residential in her rental search and look forward to serving h... read more
I paid 1.99 to be able to just tour houses. I drive 30 minutes to get to the house I am going to tour and their link just brings me in a circle of being able to access the house. It is a self guided tour using software that is incomplete or buggy. Not only am I out money, I am out time and gas. RIP OFF. Hire some actual software developers if you want to have a self tour system. I tried calling but no one answered. POOR POOR POOR service. NEVER List your home with this company.
Business response:
We would like to thank Ms. Tucker for taking the time to share her feedback regarding her self-tour experience. We would like to apologize to Ms. Tucker for the issues she encountered with our self-tour system. We have refunded the $1.99 fee to Ms. Tucker, her bank will process the refund within 3-5 business days. We thank Ms. Tucker for considering Tricon Residential in her rental search and hope to serve her in the future. Thank you.
Upon moving into my home rented by Tricon, I reported roaches in the fridge and dish washer, a methane leak in the piping, mold/water damage in the attic. This team did not inspect this property thoroughly before renting to a prospective tenant. These have since been remedied so we attempted to renew our lease. We have made multiple attempts to renew at the price THEY QUOTED as a renewing renter. The first round of paperwork came with additional fees for our Pet, who is ESA certified, they have the documentation proving such... read more
Business response:
We would like to thank Ms. Sobrito for bringing her concerns to our attention. Our regional office has addressed these errors and has reversed the month-to-month fee. Additionally we have confirmed all issues have been addressed with Ms. Sobrito offline. We will continue to work directly with Ms. Sobtiro to ensure satisfaction. We appreciate Ms. Sobrito's patience and the opportunity to allow us to work towards a resolution offline. We are thrilled Ms. Sobrito has renewed her lease and look forward to continuing to serve her... read more
I have rented from Tricon in LV for a few years. Everyone is helpful, maintenance is always near if I need anything.
Business response:
Mr. *******, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
I can say Tricon has been amazing, patient loving and they work for you. I was not sure of a home because of the size and decided to switch. Then after 5 minutes decided to go with the original. They worked with me and gave me my home I originally apply for. They are an amazing team Michele ***and Gina N***** and the IT team are amazing and very understanding. Can not wait to be a resident of Tricon. Everyone their cares for your needs and giving you a place to call home. Ty Everyone from the bottom of my heart
Business response:
Ms. ********, we thank you very much for your valuable feedback and this wonderful review. We are happy to hear that we were able to provide you with support and additional assistance to turn your experience around. Thank you for your residency.
I am a current resident and totally dissatisfied regarding the maintenance on the home I am renting. When I moved in the property had a lot of different things that needed to be updated. I have made repeat complaints about my heat and fire place and I have been left with a child in a cold house. I cannot get anyone to call me back and fulfill my over 90-day maintenance request for my fireplace and heat.
Business response:
We would like to thank Ms. ****** for taking the time to express her concerns regarding her most recent maintenance experience with Tricon Residential. On 10/3/2020 A preferred vendor was assigned to Ms. ******s work order On 10/15/2020 the work was schedule. Once a technician assessed the issue, it was found an electrician needed to go out to make the necessary repairs. On 10/23/2020 an electrician was scheduled to make the repairs but once arrived to the home, was unable to. The work order was reassigned. On 11/10/2020 a t... read more
Absolutely unacceptable service. The home we are renting has plenty of things that need to be fixed. Since we have moved in, 8/9 mos. ago, we have had to deal with many different issues that should have been handled before the home was for rent. Yesterday Tricon had a contractor here to replace the flooring that was not done properly in the first place. No problem. Unfortunately the toilets were never reinstalled. I was told that an emergency plumber would be out that same evening but we are going on over 30 hours with no to... read more
Business response:
We would like to thank Ms. ******* for taking the time to share her feedback regarding the recent maintenance issues she has experienced in her home. Our team has since reached out to Ms. ******* offline and the re-installation of the toilets have been completed. We sincerely apologize to Ms. ******* for the inconvenience and appreciate Ms. ******* giving us an opportunity to work together offline. We value Ms. ******* residency and look forward to our next opportunity to serve her in excellence. Thank you.
Applied for a home and paid a $250 holding fee - $350 in total - and emailed the agent 4 times with no response, texted 6 times with no response, and waited on hold on the customer service line for more than 2 hours without a response or call back. The house is no longer listed as available and I have had no communication about applying my application fee and holding fee to a different property. Literally the worst customer service experience of my life and feels like a scam.
Business response:
We would like to thank Ms. Harwick for bringing this matter to our attention. Ms. Harwick submitted her application on December 31st, due to the holiday and the weekend, Ms. Harwick application was not reviewed until the following Tuesday. On January 5th, 2020 we advised Ms. Harwick that unfortunately there was an error in our system and that this home was unavailable. Our representative advised Ms. Harwick that her application would be transferred along with all fees to another home should she wish to move forward. Ms. Harw... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open tomorrow at 9:00 a.m.
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