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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I submitted an application on 05/10/2021 I reached out to customer service because I never received the quiz they say I was suppose to receive and I know it’s apart of the application process customer service was not helpful at all they told me I would receive an call in 3 to 5 business days when it doesn’t even take that long to process an application the house will probably be leased bout time they resolve the problem I really want this house this is my dream house
Business response:
We would like to thank Ms. ******for taking the time to express her frustration regarding the application process at Tricon Residential. Ms. ****** submitted her application on the evening of May 10, 2021. Due to an unusually high volume of applications, Ms. ******’s application was screened May 12, 2021. At Tricon Residential, we value every customer and in order to treat everyone equitably, we utilize a third party credit rating agency. They objectively qualify all applicants to rent our homes. Ms. ******’s privacy and per... read more
I had an eviction back in 2018 and I have paid my eviction off. It is not showing up on my credit report because I paid this account. The only thing Tricon need to do is send a dismissal letter to the court house to get this eviction removed and they won’t. They keep giving me the run around. I am tired of it. I am suffering to put my kids in a home because Tricon won’t send the papers. Please do not rent from them because if you are struggling they wouldn’t help you.
Business response:
We would like to thank Ms. Lawrence for taking the time to express her concerns regarding her outstanding balance due with Tricon Residential. After reviewing Ms. Lawrence’s account, our collections department was able to confirm that we received a dismissal from the court. At this time, we have not heard back from Ms. Lawrence. We ask that Ms. Lawrence works directly with our accounting department to discuss any further details regarding the dismissal. We thank Ms. Lawrence for reaching out and allowing us an opportunity to... read more
I paid my fee to tour two homes. I drove over 50 miles and could not get into either home. I called the customer service line and could not get anyone on the line. Very bad sign, Run
Business response:
We would like to thank Ms. ******for bringing this to our attention. At this time, we have confirmed that a request to fully refund Ms. ****** as of May 11th, 2021. We greatly apologize for this inconvenience and thank Ms ****** for considering Tricon Residential in her rental home search.
I cannot stress how infurating it is to deal with any maintanance issues. My bathroom Toilet had a leak, I called in and they stated it would take 5 days to handle the leak. I told them that 5 days was not pheasable time frame with dealing with a leak. They call a third party plumber (I am greatful for that) next day. It seems that a tree grew into the sewage line and my toilet mount had to be replaced. Since they day I called claiming that the toilet base was leaking 4/14/2021 it is STILL not fixed and I have been sitting w... read more
Business response:
We would like to thank Mr. Torres for taking the time to express his concerns regarding his maintenance experience with Tricon Residential. Our records show that as of Wednesday, May 13, 2021 the repairs have been completed. When addressing the plumbing issue, it was discovered that there was a leak that unfortunately required the floors to be pulled and replaced as well, causing an unexpected delay in completing the work. We regret to hear that we failed to meet both Mr. Torres’ expectations and our own. We appreciate Mr. T... read more
Sam was great he made me already feel at home with helping me move in and settle here in North Carolina!
Business response:
Jr Stephens, thank you so much for your kind and positive comments about our team member. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
We have had a horrible experience with Tricon. We have only been with them a year and we haven't been able to full enjoy our home because of all the issues with the yard and maintenance. The yard floods all the time and for an entire year we have been sending videos, photos etc with no resolve. Eleven months in they finally send a contractor to "fix" the issue and it looks like a band aide instead. They dug in the yard making the trenches deeper making our house look like we are literally sitting on an island. They also have... read more
Business response:
We would like to thank Ms. ******for taking the time to express her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet your expectations as well as our own. We have confirmed with our regional team that they are communicating with you offline and have addressed all concerns. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns. Thank you.
Worst company to rent a home through. They do not do their job and lie about work order maintenances. When I moved in, the ceiling was leaking in a bedroom. I immediately called in a work order. It took them 4 months to fix even with me calling in everytime it rained to make a new request. The AC doesn't work properly. They still haven't fixed it and it's been over 3 months. And since I stopped using it because it got cold, they told me to call back when I start using it again. The refrigerator went out, took them 2 weeks to... read more
Business response:
We would like to thank Ms. ******** for taking the time to express her concerns regarding her maintenance experience. After reviewing Ms. Capersto’s account, it was discovered that all work orders were completed, though some requests may have taken longer than expected to resolve. We understand that it is not always feasible to miss work for these items and do apologize for any inconvenience this may have caused Ms. ******** and her family. Our regional team has contacted Ms. ******** offline and has offered to credit a conc... read more
I’ve left a review for this company a few months ago, so normally I wouldn’t waste my time writing another one but I need others to know how HORRIBLE this company is as a whole. My previous post was about the mold in our home that made my kids sick, the raw sewage that flooded my crawl space that tricon seemed to not care about and the bugs that would crawl out of our drains. Absolutely terrible customer service. No one that works for them seems to know anything they all just send you around to the next person and back in a ... read more
Business response:
We would like to thank Ms. Miller for taking the time to express her concerns. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Ms. Miller’s account to current. We thank Ms. Miller for her residency and wish her all the best in her future endeavors.
Tricon clearly only cares about taking people’s money. Like others have said, there’s NO WAY to get a hold of them. No replies to emails. No call backs on the phone. Truly a poor way to run a business.
Business response:
We would like to thank Ms. **** for taking the time to express her concerns regarding the lack of communication with Tricon Residential. We are currently experiencing a high number of calls and have experienced some unfortunate delays. Our local team is communication with Ms. **** offline and has requested the required documentation to remove the insurance and pet fees. We appreciate Ms. ****’ patience and look forward to our next opportunity to serve her in excellence.
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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