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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I hate to write this review, first review ever with BBB I unfortunately must do so! I am a resident of ****************** now owned by TRICON Residential in ******* for almost the past 10 years. Indeed the 10 years wasnt a typo I had seen this property been bought and managed by different companies over the course of the many years I lived and still live here, as a great and loyal tenant always paying my rent on time/never missed a payment ! So you may wonder why write a bad review for Tricon? Well it quite simple : APPALLIN... read more
Business response:
We would like to thank ************** for taking the time to express his concerns regarding his recent experience with Tricon Residential. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet **************** expectations as well as our own. Our community manager has verified that **************** apartment has now been treated twice by pest control; a storage unit was provided to ************** to store his items while pest control conducted a full clean... read more
THIS IS LITERALLY THE WORST COMPANY I HAVE EVER DELT WITH. Since the very beginning Ive had issues with them responding and doing absolutely anything on time, the staff itself consists of the most underachieving and inept adults Ive come across. I have been waiting to have my name removed from the lease for literally MONTHS and havent been able to do it. Then when I got closer to the process, she tried moving all tenants from the lease and has never sent a response to correcting it. ******************************* and all th... read more
Business response:
We would like to thank ************** for taking the time to express her concerns. Our regional office has contacted ************** directly and have advised her that unfortunately the roommate release process was delayed due to missing documentation requested from Ms. ****** roommate who will be remaining on the lease. Our regional office is currently in contact with ************** and her roommate and will continue to work with them offline to finalize the roommate release process. We appreciate ************** reaching out... read more
THIS IS LITERALLY THE WORST COMPANY I HAVE EVER DELT WITH. Since the very beginning Ive had issues with them responding and doing absolutely anything on time, the staff itself consists of the most underachieving and inept adults Ive come across. I have been waiting to have my name removed from the lease for literally MONTHS and havent been able to do it. Then when I got closer to the process, she tried moving all tenants from the lease and has never sent a response to correcting it. ******************************* and all th... read more
Business response:
We would like to thank ************** for taking the time to express her concerns. Our regional office has contacted ************** directly and have advised her that unfortunately the roommate release process was delayed due to missing documentation requested from Ms. ****** roommate who will be remaining on the lease. Our regional office is currently in contact with ************** and her roommate and will continue to work with them offline to finalize the roommate release process. We appreciate ************** reaching out... read more
Absolute horrible first experience with Tricon Residential, and by the looks of these other reviews, Im not special. I was SIMPLY trying to TOUR a home for me and my family scheduled the tour, PAID MY MONEY (I dont care if it was $2 or $2000, it was my money), used my gas to go to the location and was unable to enter the property. I spent 20mins just trying to get thru the door, before finally giving up. I used the link texted to me, I verified my identity and the door NEVER unlocked, tho it said otherwise. If thats not enou... read more
Business response:
We would like to thank ****************** for taking the time to share her feedback regarding her self-tour experience. We would like to apologize to ****************** for the issues she encountered with our self-tour system. We have refunded the $1.99 fee to ******************; her bank will process the refund within 3-5 business days. We thank **************** for considering Tricon Residential in her rental search and hope to serve her in the future. Thank you.
Absolute horrible first experience with Tricon Residential, and by the looks of these other reviews, Im not special. I was SIMPLY trying to TOUR a home for me and my family scheduled the tour, PAID MY MONEY (I dont care if it was $2 or $2000, it was my money), used my gas to go to the location and was unable to enter the property. I spent 20mins just trying to get thru the door, before finally giving up. I used the link texted to me, I verified my identity and the door NEVER unlocked, tho it said otherwise. If thats not enou... read more
Business response:
We would like to thank ****************** for taking the time to share her feedback regarding her self-tour experience. We would like to apologize to ****************** for the issues she encountered with our self-tour system. We have refunded the $1.99 fee to ******************; her bank will process the refund within 3-5 business days. We thank **************** for considering Tricon Residential in her rental search and hope to serve her in the future. Thank you.
Learn from others!! Stay away from this company. Looks like they hired someone to respond to these terrible, truthful comments, so they have no problem paying for that, but the company won't pay for trained knowledgeable rental agents to help people with legitimate problems.
Business response:
We would like to thank Ms. ***** for taking the time to share her concerns. We are saddened to hear of Ms. *****’s disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate an applicant or resident using this name. We would like to ask Ms. ***** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with Ms. ***** offline. Thank you.
I'm looking news concerning business. $2000s monthly is great deal if you can afford.
By far the worst rental experience of my life. At first everything was great. But once we moved in it all went downhill. Within the first month the toilet stopped working, the fridge stopped working and its been an act of congress to get anything fixed. Communication is horrible. Almost non existent. Weve been without a working fridge for almost a week now. Its always a run around. Too many chiefs. Were honestly thinking about breaking the lease and weve only been here a month. Never again will I rent from Tricon.
Business response:
We would like to thank ****************** for bringing her maintenance concerns to our attention.We would like to extend our sincerest apologies to ****************** for the length of time it took to complete her service request. We strive to provide a seamless experience for our residents and are disappointed to hear we failed to meet not only Ms. ******** expectations but also our own.As of Wednesday March 30th, the refrigerator has been repaired. Our regional office will be contacting ****************** directly to verif... read more
Learn from others!! Stay away from this company. Looks like they hired someone to respond to these terrible, truthful comments, so they have no problem paying for that, but the company won't pay for trained knowledgeable rental agents to help people with legitimate problems.
Business response:
We would like to thank Ms. ***** for taking the time to share her concerns. We are saddened to hear of Ms. *****’s disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate an applicant or resident using this name. We would like to ask Ms. ***** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with Ms. ***** offline. Thank you.
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.6 star rating with 301 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open tomorrow at 9:00 a.m.
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