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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I found the perfect home to rent and applied. I was denied in less than 24 hours of my application processing. I was not able to reach a representative over the weekend which is understandable. I called early Monday morning to find out my application was denied due to an active landlord collections. I was completely shocked. This was baffling because I’ve been in my current unit since 01/01/2019 and have never been late on a rent payment. Per Tricon, this occurred 4/28/2019 and to contact Experian for further details. I cont... read more
Business response:
Credco/ CoreLogic SafeRent, LLC. After the denial I also received an email regarding a walk in payment system with an account number. Completely confused.
I am currently renting a home with Tricon Residential. Communication with them is impossible. My daughter and I have tried to contact them numerous times, but they never return our phone calls and emails. When we first submitted our initial inventory form, they never got back to us.
Business response:
We would like to thank Ms. ****** for taking the time to express her concerns and apologize to Ms. ****** for the lack of communication. We have been experiencing high call volumes which has unfortunately resulted in delays. Our local office team has spoken directly to Ms. ****** offline to discuss any concerns and to apologize for this inconvenience. We thank Ms. ****** for choosing Tricon Residential in her rental search and look forward to serving her in excellence during her residency. Thank you.
I will keep this short and to the point. I moved out 2/4 and was told nothing about my security deposit. They did not leave any information on how it would be returned, nor the amount in which it would be returned. I had to call them several different times to get information which they then informed me it would take 30 days to receive my security deposit. Flash forward to 3/08, still nothing. I called 3 times and was told the same thing from customer service, “I will try to get in contact with accounting”. I was finally abl... read more
Business response:
We would like to thank Ms. Powell for taking the time to bring her concerns to our attention. We apologize for any inconvenience the delay in receiving your security deposit has caused Ms. Powell. We have confirmed the error has now been corrected and was mailed out to Ms. Powell’s forwarding address. Again, we apologize for this inconvenience and understand how frustrating this experience has been. We thank Ms. Powell for her residency with Tricon Residency and wish her all the best in her future endeavors.
I am currently leasing a house with this Tricon company! Terrible service the house is moldy from outside no mailbox key provided the community doesn’t have my address under my name. Customer service is very poor long wait could take hours before you get someone to answer your questions most of the time the answers are not accurate but they good at collecting money every month. I would never recommend this company to anybody.
Business response:
We would like to thank Mr. Belmont for taking the time to express his concerns regarding his recent experience with Tricon Residential. Our team apologizes for the length of time it took to make the proper adjustments to Ms. Belmont’s account. We have confirmed that a member of our team has contacted the HOA to resolve these issues . We appreciate Mr. Belmont’s patience with us and we are confident this will not be an issue again in the future. We thank Mr. Belmont for reaching out and allowing us an opportunity to work toge... read more
Working with Tricon on renting a home has been quite a challenging experience, to say the least. My husband and I completed our applications on 2/26/21 and were advised that the process takes 1-3 business days to complete. We are now a week past that and have been unable to obtain any useful feedback from them. After submitting our applications, I received an email stating that additional identification was required. I submitted it and heard nothing back. I called Tricon to ensure that they received everything that was neede... read more
Business response:
We would like to thank Ms. ***** for taking the time to express her concerns, regarding the application process at Tricon Residential. We would like to apologize to Ms. ***** for the lack of communication. We have been experiencing high call volumes as well as a high number of applications which has resulted in delays. Our regional office has spoken directly to Ms. ***** to inform her of her approved application and apologize for this inconvenience. We thank Ms. ***** for choosing Tricon Residential in her rental search and ... read more
Most unprofessional rental company I have ever experienced. No communication and no help for renters who experience damages to their homes in the Texas winter storm . They left me with a home that has no hot water or running water in parts of the home going on 3 weeks now . They increase rent with no reason during pandemic .Property managers do not return emails or phones calls . They use unprofessional vendors who do not get the jobs done correctly. They charge you for renters insurance even though you have your own policy ... read more
Business response:
We would like to thank Ms. Corley for taking the time to express her concerns regarding her experience with Tricon Residential. We are sorry to hear we failed Ms. Corley’s expectations on the timeline of repairs. Our investigation shows that as of Tuesday, March 9th the repairs have been completed. In addition, our maintenance team also confirmed with Ms. Corley that there were no other issues in the home. We appreciate Ms.Corley taking the time to share her feedback with us as it allows us to review our process and make the... read more
Tried to say a traffice violation was enough to deny our application. Fraud fraud company.
Business response:
We would like to thank Ms. ***** expressing her concerns regarding her rental application at Tricon Residential. At Tricon Residential we do our best to be transparent with our rental criteria and make every effort to alert our prospects prior to submitting an application. Ms. ***** submitted an application on March 1st 2021. At Tricon Residential, we value every customer and in order to treat everyone equitably, we utilize a third party credit rating agency. They objectively qualify all applicants to rent our homes. Mrs. **... read more
I just recently applied for a home in Las Vegas. And I gotta say I was extremely nervous after Submitting an application and then shortly after reading some of the reviews on Yelp. I was gonna call them and cancel the app. The reviews were horrendous on yelp and the BBB. BUT. I received a message from Taelor edwards Notifying me of the missing Documents. I uploaded all that I could and me along with 2 other applicants waited for the determination. We were approved! It worked out well. The communication was prompt. The lease ... read more
Business response:
Ms. *****, we thank you very much for your valuable feedback and this wonderful review. We are happy to hear that we were able to provide you with support and additional assistance to turn your first impression around. Thank you for your residency.
Tricon Mrs Ruby B**** is the best person they ever have me and my husband Marcus enjoyed speaking with her she is very uplifting and she works with us a lot when we just move in we was struggling head just to keep a roof over head and all we have to do was just reach out to Mrs Ruby and she will be there to listen tell us what we needed to do so we don't lose our place . After staying with the company for 6 years we finally decided to leave due to the area it wasn't safe to rise our kids in anymore . But I thank god the day ... read more
Business response:
Tracey Brown, thank you so much for your kind and positive comments about our team member Ruby. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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