Aerie Inc

Andrea P 

on BBB

3 years ago

I also just did a on line order for over 200 and received a text that my package was delivered via fed ex. I paid for overnight shipping. I contacted American eagle and told them my package was in fact not delivered! They told me that sometimes a courier will say it's been delivered although it was not....and to contact them 90 something hours later if I still didn't receive it??? What is that even? They refunded my overnight shipping cost at that time....but of course my package never came. I contacted them and they are ref... read more

Gabriela S 

on BBB

3 years ago

I completed an online order. I received notification the package was "delivered" on 3/5/2022. The tracking showed a picture of the front door that was not my house or any house on my street. It was 24 hours later when I contacted customer service both chat and phone. They told me I had to wait 72 hours. I then spoke to a supervisor told me to wait 72 hours and to contact the carrier myself. I did not choose the carrier that is their job! I ended up calling the carrier myself since clearly AE customer service has a bunch of l... read more

Gail S 

on BBB

3 years ago

1 star I have shopped at American Eagle both in store and online for years without any issue until recently. I completed an online order totaling a little more than $250. I received notification the package was "delivered" on 2/8/2022. I never received the package and American Eagle will NOT assist me in any way other than asking me to re purchase my order and they would ship it out again! They told me to file a claim with the carrier company. How would I know who the carrier is? This is their responsibility! This has got to... read more

Valerie D 

on BBB

3 years ago

I have shopped at American Eagle both in store and online for years without any issue until recently. I completed an online order totaling a little more than $250. I received notification the package was "delivered" on 1/14/2022. I never received the package and American Eagle will NOT refund me or assist me in any way. They told me to file a claim with the carrier company. This has got to be the worst customer service I have ever received. I will never shop with them again and will be cashing in my stock with this company. 

Sharon T. 

on BBB

3 years ago

Usually really like their jeans. Ordered a pair in November, wore them a couple of times and they started coming apart at the seem. Contacted customer service who told me thats normal wear and tear. Seems coming apart less than 2 months after receiving them is not normal wear and tear. Extremely dissatisfied with their customer service so Ill have to find jeans from a different company with better customer service. 

Savannah S 

on BBB

3 years ago

I placed an order from aerie and it was said to be delivered. I did not receive the package and after 5 days I contacted about the missing order. It was sent to their investigation team in which I was told the package was confirmed delivered by the carrier so I am not able to get a refund nor a reshipment. It has now been a week since my order was supposed to be delivered. I expected more from this companys s customer service and now I am forced by them to pay for items I DID NOT RECEIVE. 

Vita 

on BBB

3 years ago

American Eagle inside of the ***************** has the most unprofessional staff. Very rude, blunt, and unwillingness to assist. I rather have taken my business to Hollister. The manager advised my online order was not ready, to wait for my order all because they did not have one item out of the four in store. I agreed to wait, come to find out AE canceled my order. If someone is ordering something, Im sure they clearly need it. They didnt even provide the option of coming in store before canceling my order. Very unprofessio... read more

Ta' Neshia R 

on BBB

3 years ago

As a black woman I experience causal racism while shopping all the time. At times I complain to the manager with little to no resolutions. It is exhausting to go to the mall and dealing with being followed around stores, treated poorly, being ignored, and many other offenses just for existing. I was going to let this go and brush it off because who has time to complain about every shopping experienced that involved racism, but this incident still bothers me. On August 18, 2021, I was in your Clackamas Town Center location wh... read more

Yancy C 

on BBB

4 years ago

Quality of jeans are terrible, I have bought three pair of jeans from you guys in curve, but I must say that by the 7th ****, they start to tear from between my thighs. The last por I naught where nearly 60 bucks. I feel so terrible because they were super nice and I spend my hard working money on them.