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ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
For three months I got calls telling me there was a problem getting the permits for my project.I finally called the city and my power company. They both told me that no application for my address has been filed. I tried calling but got no response. Stay away from this company.
Business response:
Thank you for bringing your concerns to us. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We are contacting your account manager for a follow-up immediately. Contact will be made to you with an explanation and next steps.
I've started the process with Sunpro on June 22, 2021 and it took 7 visits from workers to install the solar system with backup battery. I would have to leave work and still the project never was completed. All panels and batteries were completed in November 2021 but no service has been up and running yet. They allow the permits to expire and no dates for final inspection with FPL and I'm currently paying on a loan for 55k. The finance company they used excepts no responsibility and are holding me accountable for the cost. I... read more
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the inconveniences this has caused. We are looking into your concern and will ensure contact is made to you with options to resolve.
I've started the process with Sunpro on June 22, 2021 and it took 7 visits from workers to install the solar system with backup battery. I would have to leave work and still the project never was completed. All panels and batteries were completed in November 2021 but no service has been up and running yet. They allow the permits to expire and no dates for final inspection with FPL and I'm currently paying on a loan for 55k. The finance company they used excepts no responsibility and are holding me accountable for the cost. I... read more
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the inconveniences this has caused. We are looking into your concern and will ensure contact is made to you with options to resolve.
Unsolicited call trying to sell solar product. Fast talking, high pressure, dont want to take no for an answer marketer. Most unnerving to me is it was a recorded call and I acknowledged her asking of my name with a yes - a real no no that I know better than to do. Hate to be paranoid, but worry that that word will get worked into a scrip that is a pretense of my having accepted an offer to get solar. Not the case. I emphatically told her not interested and hung up on her. Since we have ADT Security, I suspect that this is t... read more
Business response:
Thank you for contacting us regarding your experience. Your feedback is a valuable source of information in improving our service to our customers. Please rest assured that we have taken the appropriate actions to ensure an improved process going forward. We have requested several customer services calls for a review. Please accept our apology for the poor service we have given. If you wish, we can add you to the do not call list. Please provide the number if so.
Unsolicited call trying to sell solar product. Fast talking, high pressure, dont want to take no for an answer marketer. Most unnerving to me is it was a recorded call and I acknowledged her asking of my name with a yes - a real no no that I know better than to do. Hate to be paranoid, but worry that that word will get worked into a scrip that is a pretense of my having accepted an offer to get solar. Not the case. I emphatically told her not interested and hung up on her. Since we have ADT Security, I suspect that this is t... read more
Business response:
Thank you for contacting us regarding your experience. Your feedback is a valuable source of information in improving our service to our customers. Please rest assured that we have taken the appropriate actions to ensure an improved process going forward. We have requested several customer services calls for a review. Please accept our apology for the poor service we have given. If you wish, we can add you to the do not call list. Please provide the number if so.
Installation was efficient and I’m seeing anticipated savings on my electric bill. However, I have 3 issues that have not been addressed. 1). Per my contract, I’m due an $1000 credit on my electric bill. After 15 weeks post project, it has not been processed. 2). The Tesla app needed to monitor consumption and battery status has glaring inaccuracies. A case was put in the queue, but has not been assigned yet. I was advised it would be another month before they get to it. 3). I was advised that if an additional electrical bre... read more
Business response:
Hi ****, thank you for bringing these concerns to our attention. Your credit was issued on 7/27, management is looking into the additional breaker cost. We have reached out to our customer support supervisor regarding your Tesla app and someone will be reaching out to you to make sure that gets taken care of.
Don't buy what they're selling you. The salesperson will say anything and give you nothing what he promises. I was promised $1,000 credit on my utility **** if I signed up to get solar installed by Sunpro but never ended up receiving the $1,000 credit. It's been over 8 months and dozens of emails from their project manager, account manager, and many customer service representatives and I've now been completely ghosted by them and no longer receiving replies trying to get them what they owe me. This company is a scam and shou... read more
Business response:
Hello ***** thank you for bringing your concerns to our attention. A member of our team is diligently working on your case and will make sure your concerns are addressed.
Don't buy what they're selling you. The salesperson will say anything and give you nothing what he promises. I was promised $1,000 credit on my utility **** if I signed up to get solar installed by Sunpro but never ended up receiving the $1,000 credit. It's been over 8 months and dozens of emails from their project manager, account manager, and many customer service representatives and I've now been completely ghosted by them and no longer receiving replies trying to get them what they owe me. This company is a scam and shou... read more
Business response:
Hello ***** thank you for bringing your concerns to our attention. A member of our team is diligently working on your case and will make sure your concerns are addressed.
Installation was efficient and I’m seeing anticipated savings on my electric bill. However, I have 3 issues that have not been addressed. 1). Per my contract, I’m due an $1000 credit on my electric bill. After 15 weeks post project, it has not been processed. 2). The Tesla app needed to monitor consumption and battery status has glaring inaccuracies. A case was put in the queue, but has not been assigned yet. I was advised it would be another month before they get to it. 3). I was advised that if an additional electrical bre... read more
Business response:
Hi ****, thank you for bringing these concerns to our attention. Your credit was issued on 7/27, management is looking into the additional breaker cost. We have reached out to our customer support supervisor regarding your Tesla app and someone will be reaching out to you to make sure that gets taken care of.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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