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ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Do Not Use ADTSolar.I had my panels installed on June 6 and they still have not been inspected an turned on. Today they withdraw the first payment even though I was told that I wouldn't be making any payments until the system was up and running. they claim the issue was my HOI information they original one I sent was expired(it was vaild when i sent it). I've since sent upwards of 10 emails with my HOI attached and they claim that "we didn't get it". Which is funny considering I also Bcc each email and everyone else ive sent... read more
Business response:
Forgot to add that the only time I get a response is when I send and email without the attachment. And their response is we didn't get it. But everyone I Bcc gets the attachment.
Last year June 2021 ADT Solar (formerly SunPro Solar) installed 22 solar panels on my one story residence. At that time, my roof was only 3 years old and in sound condition. Shortly after installation, a leak appeared directly under the area where several of the solar panels were installed. I telephoned customer support and requested to speak with someone in the installation section. I asked that I be notified when a installer can visit my residence and inspect the area where the roof leak was discovered. No one ever contact... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your account we spoke with the territory manager *******************, he stated there was a site visit completed and it was determined the leaks are not from the installation but from nail penetrations associated with the roof installation.
Purchased panels from Sun pro/ ADT in fall of 2021. Was completely lied to about the money I would save and about the tax money I would receive for purchasing the panels. It literally has costed me money to have them. Very dissatisfied and would not recommend them to anyone.
Business response:
We are truly sorry that you haven't had a great experience with ADT Solar, someone from our customer success team will be reaching out to see how we can improve your experience.
Purchased panels from Sun pro/ ADT in fall of 2021. Was completely lied to about the money I would save and about the tax money I would receive for purchasing the panels. It literally has costed me money to have them. Very dissatisfied and would not recommend them to anyone.
Business response:
We are truly sorry that you haven't had a great experience with ADT Solar, someone from our customer success team will be reaching out to see how we can improve your experience.
Last year June 2021 ADT Solar (formerly SunPro Solar) installed 22 solar panels on my one story residence. At that time, my roof was only 3 years old and in sound condition. Shortly after installation, a leak appeared directly under the area where several of the solar panels were installed. I telephoned customer support and requested to speak with someone in the installation section. I asked that I be notified when a installer can visit my residence and inspect the area where the roof leak was discovered. No one ever contact... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your account we spoke with the territory manager *******************, he stated there was a site visit completed and it was determined the leaks are not from the installation but from nail penetrations associated with the roof installation.
Salesmen told us we would produce way more than we would use and would get a refund from our electric company. And if we ever received a bill that they would pay it. Lies, when I called them they told me system is producing what it should and they can't guarantee because they don't know what you will use. Thats the reason behind asking for my bill for the last year I thought. What a rip off for the next 20yrs.
Business response:
Hi *****, we can conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 4 months of your utility bill to customersuccess@theprocompanies.com.
Salesmen told us we would produce way more than we would use and would get a refund from our electric company. And if we ever received a bill that they would pay it. Lies, when I called them they told me system is producing what it should and they can't guarantee because they don't know what you will use. Thats the reason behind asking for my bill for the last year I thought. What a rip off for the next 20yrs.
Business response:
Hi *****, we can conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 4 months of your utility bill to customersuccess@theprocompanies.com.
The whole process was painful and took three times for them to install ... the panels stopped working after two months and there isn't any customer support that answers the phone and it doesn't seem they care ... would not recommend this business ... I think they are scam artists!
Business response:
Thank you for bringing this to our attention. We see that you have been communicating with ******* and she has assured that your issues have been addressed and that your and your system is operating normal.
The whole process was painful and took three times for them to install ... the panels stopped working after two months and there isn't any customer support that answers the phone and it doesn't seem they care ... would not recommend this business ... I think they are scam artists!
Business response:
Thank you for bringing this to our attention. We see that you have been communicating with ******* and she has assured that your issues have been addressed and that your and your system is operating normal.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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