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ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I was told I’d get a rebate twice and never received either one. I texted the guy who told me repeatedly to no avail. He ignored my texts and emails. I was grossly overcharged for the solar panels as well. I found out that I paid over 20,000 what the system was worth. I told that I would get the tax rebate and make sure I paid the finance company it so my payments wouldn’t go up via interest. Afterwards I find out it’s a tax credit. You only get money back if it’s withheld from your income. I am a senior citizen and don’t ha... read more
Business response:
Hello *********, we are sorry that you have received the rebates you were expecting. someone from our customer success team will be reaching out to you directly to provide additional assistance.
I was told I’d get a rebate twice and never received either one. I texted the guy who told me repeatedly to no avail. He ignored my texts and emails. I was grossly overcharged for the solar panels as well. I found out that I paid over 20,000 what the system was worth. I told that I would get the tax rebate and make sure I paid the finance company it so my payments wouldn’t go up via interest. Afterwards I find out it’s a tax credit. You only get money back if it’s withheld from your income. I am a senior citizen and don’t ha... read more
Business response:
Hello *********, we are sorry that you have received the rebates you were expecting. someone from our customer success team will be reaching out to you directly to provide additional assistance.
Beware of this company ! We ordered solar from sunpro in October of 2021 and installed the same month. The company ordered inspections and they were failed ! A month later we had to contact sunpro to get an update, they stated they didn't know why the system failed but would check into it. finally they requested reinspection and it passed.The finance company started taking the payments out in December of 2021 , spoke with sunpro rep. they stated they would refund me my payments until the system was active. but the only paid ... read more
Business response:
We are very sorry that you haven't been getting those reimbursements in a timely manner. Someone from our customer success team will be reaching out to help with the payments and your project.
Beware of this company ! We ordered solar from sunpro in October of 2021 and installed the same month. The company ordered inspections and they were failed ! A month later we had to contact sunpro to get an update, they stated they didn't know why the system failed but would check into it. finally they requested reinspection and it passed.The finance company started taking the payments out in December of 2021 , spoke with sunpro rep. they stated they would refund me my payments until the system was active. but the only paid ... read more
Business response:
We are very sorry that you haven't been getting those reimbursements in a timely manner. Someone from our customer success team will be reaching out to help with the payments and your project.
Stay away. I had solar panels and batteries added to my existing system. Signed the contract on March 28. The panels and batteries were installed within a reasonable amount of time. However, they refuse to turn them on. The initial excuse was that they were waiting for the parish/county inspection. I called myself and no one from the solar company had contacted them. They came and did the inspection within hours of ME requesting one. They sent the approval to the power company the same day.Then the excuse was waiting for app... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed.
Stay away. I had solar panels and batteries added to my existing system. Signed the contract on March 28. The panels and batteries were installed within a reasonable amount of time. However, they refuse to turn them on. The initial excuse was that they were waiting for the parish/county inspection. I called myself and no one from the solar company had contacted them. They came and did the inspection within hours of ME requesting one. They sent the approval to the power company the same day.Then the excuse was waiting for app... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed.
I have received over 75 calls from this organization in the last four weeks. The caller ID lists it as ADT Solar for most of them, but about 20 were from Unknown caller but same number. Anytime I pick up the call, there is no one on the line. When I try to call the number, no one answers. Will file a cease calling to the gosunpro number here.
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers.Please accept our apology. If you will please provide the number, I will place you on the do not contact list.
I have received over 75 calls from this organization in the last four weeks. The caller ID lists it as ADT Solar for most of them, but about 20 were from Unknown caller but same number. Anytime I pick up the call, there is no one on the line. When I try to call the number, no one answers. Will file a cease calling to the gosunpro number here.
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers.Please accept our apology. If you will please provide the number, I will place you on the do not contact list.
For three months I got calls telling me there was a problem getting the permits for my project.I finally called the city and my power company. They both told me that no application for my address has been filed. I tried calling but got no response. Stay away from this company.
Business response:
Thank you for bringing your concerns to us. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We are contacting your account manager for a follow-up immediately. Contact will be made to you with an explanation and next steps.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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