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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We were scammed in a major way by this ************** been nothing but a nightmare with them. They have put us in a very serious, stressful financial ************** aren't saving anything on solar. We're seniors on SS & disability & don't file taxes. The salesman told us we had to file taxes in order to get our tax credit to apply to the loan to keep our same payment. We tried to file & we don't qualify just like we told the salesman several times. Our monthly payment will be almost twice what our electric **** would have be... read more
Business response:
We hear you concerns and would like to help but we are having a hard time finding the a project under the name **** ****l. If you could, Email Customersuccess@theprocompanies.com with your project information.<br />
Horrible experience over promised under deliver by a land slide. I was in the market for solar and had a rep come out to visit and he was late which I forgave him he gave me the reassurance and promising So I decided to move forward. So the process was no where close to ADT solar guide sheet. I had to doc u sign multiple times, I had to resign my contract because no HIS # which I search up and it was not valid. Then I was told it was a glitch and that I had to resign again. Which lead to the loan documents that I had to resi... read more
Business response:
***, we are terribly sorry for the experience you've brought to our attention. The merger was quite stressful but that is no excuse for a lack of communication> we will be reaching out today to address your concerns.
Sunpro/ADT terrible company. .December 2021 solar installed June 2022 still not up and running..have had 4 failed inspections by the city...we are no closer now to use solar than we were in December... communication with this company is terrible and no one knows what's going on....stay away from them and find a more reputable company
Business response:
*****************, We are deeply apologetic you are dealing with inspection delays. our customer success team will be in touch to work on getting your project to the finish line. Please stand by and expect a call shortly!
We talked to and signed a contract on 18 October 2021 with SunPro *****. At the time we thought we were told that it should take only about 30 -60 days for install and connection. Due to many paperwork issues caused mainly by the SunPro company it took over 6 months (the contract did say it could take up to 180 days) to have final approval to operate. Most of the time was waiting on SunPro to schedule inspections and then correct paperwork and reschedule inspections. With the county inspection we had to have 3 separate inspe... read more
Business response:
We hate that we were only able to earn 2 stars from you. ********, a customer success agent will be educating themselves on the details of your project and reach out to you shortly to discuss possible solutions.
We signed our contract March 7 with SunPro. It appears that ADT is now handling the contract. We have repeatedly called as they have been unable to get a permit correctly submitted through Seminole County. We have told them repeatedly how to do this. It is now June 14 and we don't even have a permit, let alone an installation date, inspection date, or turn on date. What a farse this company is! Highly doubt is going to be done anytime soon after reading the review. We checked out SunPro, who seemed to have OK reviews, we wou... read more
Business response:
Hey Homeowner, we understand delays can be a drag. We hate for you to feel like you've been cheated which is why we are devoting our customer success team to guiding your project to the finish line. First we will need your project information so if you could email us at *********************************** so we can reach you directly.
Im a homeowner that I have to admit it was suckered into going solar or GREEN as the government and businesses put it, I too entered into an agreement and my solar panels was installed in mid October of 2021 with a pre inspection of January 2022 which wasnt did till April 2022 reasons being as large as this company is they couldnt locate an Electrican, and as everyone else it failed the inspection. Yet as everyone else both bills that is the lone on the panels and the electric **** has to be satisfied, the apologies come her... read more
Business response:
******, we hate to see your review. We have however created a case for a customer success agent to reach out with goals to rectify the situation.
It's been 5 months since our system was installed, and it has still not been turned on. We have been paying for both our electric bill and solar loan and waiting. All inspections taking weeks of run around, when they're finally done it takes weeks more of processing. While we do get reimbursed for each solar payment it take them WEEKS to even confirm that the reimbursement is confirmed to be given, let alone in the mail. I have tried to be patient and polite, but our budget was never built to pay for electric AND solar for m... read more
Business response:
*********, delays on a construction project are always a headache and we understand . We would hate to leave any homeowner feeling this way. A customer success agent is going to be reaching out to you shortly to discuss possible routes to a solution.
This company is terrible do not recommend. Me and my husband agreed to get solar panels for our home. This was back in December 2021 we are now on June 2022 and the city of Jacksonville inspector have come to check if the installation was done properly not once, not twice but three times and all three inspections has failed. We have tried to get a hold of someone via phone calls and emails but no response. I do not recommend this company and definitely regret it.<br /> <br /> <br />
Business response:
Dear ********************, we hate to see that your experience with us has been less than favorable. we would like the chance to turn things around for you. a customer success agent will be giving you a call soon!
I am SOOO annoyed with ADT solar, or whoever actually owns the company that keeps calling. I dont know how they received my information but I have asked multiple times to be taken off of the do not call list and have gotten two phone calls just today, and many prior to today. This is most definitely a scam.
Business response:
Please email us your phone number and other forms of contact to customersuccess@theprocomopanies.com so we can place you on our do not call list. Sorry to hear your no longer interested in goin solar.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open tomorrow at 8:00 a.m.
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