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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Last year June 2021 ADT Solar (formerly SunPro Solar) installed 22 solar panels on my one story residence. At that time, my roof was only 3 years old and in sound condition. Shortly after installation, a leak appeared directly under the area where several of the solar panels were installed. I telephoned customer support and requested to speak with someone in the installation section. I asked that I be notified when a installer can visit my residence and inspect the area where the roof leak was discovered. No one ever contact... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your account we spoke with the territory manager *******************, he stated there was a site visit completed and it was determined the leaks are not from the installation but from nail penetrations associated with the roof installation.
Salesmen told us we would produce way more than we would use and would get a refund from our electric company. And if we ever received a bill that they would pay it. Lies, when I called them they told me system is producing what it should and they can't guarantee because they don't know what you will use. Thats the reason behind asking for my bill for the last year I thought. What a rip off for the next 20yrs.<br /> <br /> <br />
Business response:
Hi *****, we can conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 4 months of your utility bill to customersuccess@theprocompanies.com.<br />
The whole process was painful and took three times for them to install ... the panels stopped working after two months and there isn't any customer support that answers the phone and it doesn't seem they care ... would not recommend this business ... I think they are scam artists!
Business response:
Thank you for bringing this to our attention. We see that you have been communicating with ******* and she has assured that your issues have been addressed and that your and your system is operating normal.
I was told I’d get a rebate twice and never received either one. I texted the guy who told me repeatedly to no avail. He ignored my texts and emails. I was grossly overcharged for the solar panels as well. I found out that I paid over 20,000 what the system was worth. I told that I would get the tax rebate and make sure I paid the finance company it so my payments wouldn’t go up via interest. Afterwards I find out it’s a tax credit. You only get money back if it’s withheld from your income. I am a senior citizen and don’t ha... read more
Business response:
Hello *********, we are sorry that you have received the rebates you were expecting. someone from our customer success team will be reaching out to you directly to provide additional assistance.
Beware of this company ! We ordered solar from sunpro in October of 2021 and installed the same month. The company ordered inspections and they were failed ! A month later we had to contact sunpro to get an update, they stated they didn't know why the system failed but would check into it. finally they requested reinspection and it passed.The finance company started taking the payments out in December of 2021 , spoke with sunpro rep. they stated they would refund me my payments until the system was active. but the only paid ... read more
Business response:
We are very sorry that you haven't been getting those reimbursements in a timely manner. Someone from our customer success team will be reaching out to help with the payments and your project.
Stay away. I had solar panels and batteries added to my existing system. Signed the contract on March 28. The panels and batteries were installed within a reasonable amount of time. However, they refuse to turn them on. The initial excuse was that they were waiting for the parish/county inspection. I called myself and no one from the solar company had contacted them. They came and did the inspection within hours of ME requesting one. They sent the approval to the power company the same day.Then the excuse was waiting for app... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed.
I have received over 75 calls from this organization in the last four weeks. The caller ID lists it as ADT Solar for most of them, but about 20 were from Unknown caller but same number. Anytime I pick up the call, there is no one on the line. When I try to call the number, no one answers. Will file a cease calling to the gosunpro number here.<br /> <br /> <br />
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers.Please accept our apology. If you will please provide the number, I will place you on the do not contact list.
For three months I got calls telling me there was a problem getting the permits for my project.I finally called the city and my power company. They both told me that no application for my address has been filed. I tried calling but got no response. Stay away from this company.
Business response:
Thank you for bringing your concerns to us. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We are contacting your account manager for a follow-up immediately. Contact will be made to you with an explanation and next steps.
I've started the process with Sunpro on June 22, 2021 and it took 7 visits from workers to install the solar system with backup battery. I would have to leave work and still the project never was completed. All panels and batteries were completed in November 2021 but no service has been up and running yet. They allow the permits to expire and no dates for final inspection with FPL and I'm currently paying on a loan for 55k. The finance company they used excepts no responsibility and are holding me accountable for the cost. I... read more
Business response:
Thank you for expressing your concerns regarding your experience. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the inconveniences this has caused. We are looking into your concern and will ensure contact is made to you with options to resolve.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 7:00 a.m.
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