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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
The company is not very trustworthy they will lie to you about the price an I have been going through the process for about 8 months now I wouldn't recommend this company to no one
Business response:
Hello ****************, thank you for expressing your concerns with us here at ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. Someone from our customer success team will reaching out to provide additionl assistance with you concerns.
Growing Pains?Our Spring 2022 hail damage repair experience with ADT/SunPro - BuildPro has been a disappointment. Perhaps these companies are struggling with post-acquisition growing pains. After reading other reviews I realize I was fortunate to have had my solar panels installed by SunPro before they were purchased by ADT.We chose these companies to replace our roof and one hail-damaged panel during the flop of solar panels to ensure our warranty was kept in-tack.Along with 5-6 minor issues (flowing water leak in the new r... read more
Business response:
Hi ******, thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We take every concern very seriously and try our best to learn from them and use them as a teaching tool to make sure they do not happen again. We are glad to see your project has been completed and you are up and running! Please reach out to our customer service department in the future if you have... read more
They tell u that u will save money going solar that my **** will b 30 to 70 dollars a month. they tell u what u want to hear. I believe I was set with an off set of 80% to 90% well to find out they set me up with a 51% offset and my **** is still over 200. and I have the solar panels to pay150. a month. Why have solar if I am still paying over 350. a month. I will NOT recommend this company to no one. They tell u what u want to hear but dont promise what u will receive. watch what u sign ladys and gentlemen. very disappointe... read more
Business response:
********************, thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your account, we have checked all data for your production, and it appears the system is working as designed and where we projected. There will be a member of our team that will be in contact still.
This company has called me 60 times since June 23. Today July 20th I have received 6 calls in 2 hrs. I never have contacted this company. I have called back on the numbers that show up on my caller id which has been at least 3 different ones. When the call is answered I get the regular this line is being recorded. As soon as I say I would like my number removed from their list they hang up.I don't even know if they are a real company. Even if they are I know I would never have anything to do with them.
Business response:
Hi ******, Getting called incessantly is no fun, and to make sure we aren't the ones calling you, please email the number you're getting calls on, to customersuccess@theprocompanies.com.<br />
Worst decision ever to go with sunpro/adt solar. Liars. They lied about amost everything. For example, I sat across from the sales person and he described the loan to me, he clearly said it was a 10 year loan. I glanced over it, but to my shame,... I trusted too much. It's a 20 year loan. They said payments wouldn't start till system was operational. I paid on the loan for 5 months before it was operational. They said it would basically wipe out energy bills. Solar does NOT - because of how they bill you from energy company.... read more
Business response:
Hi ****** thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We have a case open with our customer success team and one of our agents is diligently working on your project to make sure we get your issues resolved.
My panels are up but it took two years. Like others have said they are full of unkept promises. I have called and emailed them and not heard back from them for months. Then when they finally do call, more promises are made only to be strung along for several more months. I am so fed up with them. They should not be allowed to get away with this.
Business response:
Hello ******, It's so unfortuante that you've been having some issues with your system still. A memeber of our customer success team will look into these matters expeditiously and contact you to help come up with a solution.
This company has come to our home and called us repeatedly. This morning, a representative called but the line was broken up - I couldn't hear who was calling and thought it may have been a more personal call given that the display number was local. When I asked the caller to repeat who she was, she started yelling. I explained that I simply could not hear her the first time, and she started yelling again. I hung up. I have since blocked the phone number, contacted ADT Solar, contacted ADT, and am now submitting this review.... read more
Business response:
Hi *******, could you please email *********************************** with the number you're being called at? We apologize for any inconvenience you faced.
6 mos. In and still nothing was done every time I called was like a broken record the team is meeting about your system this week for about 6 weeks in a row finally just canceled with them and lender
Business response:
Hi ****, I'm sorry to hear that you didn't have such a great experience with us. Our customer success team will reach out to you and see what can be done to improve on your experience overall.
This is the worst company that I have seen in my life. I made one of the worst mistakes trusting them to go solar. I've been waiting for over 8 months to get the services of my solar panels and still the panels are not running yet. the last delay was that they did a wrong application with the FPL to change my meter and now I have to wait more and more. They are the worst with the reimbursing money I have to call them all the time because if you do not do it they will just forget about you and will not pay anything. My accoun... read more
Business response:
Hello ******************** I am very sorry to hear about this and would love to learn more if you are open to sharing. We work very hard to provide an amazing customer experience. One of our helpful customer success agents will be reaching out to you.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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