ADT Solar

Laresa M 

on BBB

2 years ago

Going on 6mo since install and they still cant pass the electric inspection. Ive taken off work several times unpaid for a different electric crew each time that has no idea what the last crew was out for. I believe theyve been out 5 times. They tell me the same thing need clarification from the inspector. I personally called the inspector this last time and got a response within 10 minutes. The crew had been in their truck an hour waiting on him to call back. He informed me he had no such voicemail from them. An hour later ... read more

Jarret S 

on BBB

2 years ago

Do not do business with ADT Solar. I was told install takes one day, it took them about 4 months total to complete and even after that the system didnt work. I had to take off of work 9 times for all of the install appointments, some of which the installers never showed up, no show, no call, nothing. When you call for support, sometimes they transfer you to adt security, which is obviously a separate entity and no help. Imagine calling ******* for customer service and having them transfer you to Target as a result.I was told... read more

Espen J 

on BBB

2 years ago

I cannot recommend against this company enough. I had no problems before they turned into ADT, and my sales person *** was great. I even helped refer a bunch of customers their way (really regret that now) He could probably smell what was going on and left.Ever since, there has been nothing but problems. Have a panel outage? That'll be months to fix.. Try to get someone to address any is***s you have? They'll gaslight you and say someone will fix it and never show up.I now have pieces falling off my roof and thankfully they ... read more

Courtney T 

on BBB

2 years ago

We have had nothing but problems since we sat down and agreed to install solar on our property, which was middle of March 2022. First and foremost, it took FOREVER to get the project started. Once the lines were run and the solar panels were installed, it AGAIN took FOREVER for anything to be done after that. The day they were there installing the panels, someone from the City of ******* stopped out and told the installers they had to stop the installation because it was never approved to be put in. They then continued the i... read more

John A 

on BBB

2 years ago

We were looking to make our home more energy efficient, my husband researched solar panels and contacted SUN-PRO Solar. The representative came and I discussed the information I found about areas where solar panels were the only option for energy. We were told "for as long as the sun shines the panels will produce energy." We were told the panels would produce enough energy to supply our home and we would be able to sell energy back to the electric company, this never happened. Early on I realized the panels were not produci... read more

doris g 

on BBB

2 years ago

We signed up for Sunpro,and financed it through goodleap.First of all,the Salesman lied about the amount of the monthly payment..He said it would never change,and we just got a call saying it would be 100 dollars higher than agreed on,which is beyond our budget,,Then he told us we would get a tax rebate,to help with the payments,again,not true,he neglected to tell us that was only if you paid for them outright!! And most importantly, these panels do not work well at all,we are still getting even higher electric bills!! Worst... read more

Morgan R 

on BBB

2 years ago

I'll start with the fact that this company is the only company we were able to purchase panels through in our area, and that's why we selected them. Their salesperson was knowledgeable, however, their communication was horrible. Any time an issue arose, we had to advocate for ourselves excessively to make sure things got explained again and sorted out. I'm well aware that some of the issues were with our municipality and there's not much to be done about that, but overall the process of GETTING the panels was a nightmare. No... read more

William F 

on BBB

2 years ago

I would not give the. One star ??. The salesman told me I would have 85% energy savings, not true. He told me they would put a system for my house meter and a separate system for my garage meter, not true. But he said with the garage panels on house system it would pay the the garage power bill,not true. It doesn't cover but about half of the house bill. When it started getting hot outside the system would kick the breakers everyday. When I finally got someone to answer the phone [many calls] they said they get some out to l... read more

Steve S 

on BBB

2 years ago

Sales-great, install-okay, follow up-poor My salesman **** was great. Explained things properly. Answered questions as I had them, and attempted to "make things right" throughout the process. The install was okay. The panels went up in just a couple of hours. Then the electricians started in. On the first day, the new electrical panel I'd been promised did not appear. Excuses were made. When the next set of electricians arrived, I discovered through them that the first team hadn't finished their work. Same with the third set... read more