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ADT Solar

2.1

About this business

ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more

Location details

1927 S West St Suite A, Wichita, KS, 67213, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 5:00 p.m.
2.1552 reviews
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Brian S's profile image
Brian S 
2 years ago

HORRIBLE HORRIBLE HORRIBLE. Agree with all other comments below. Maybe this is a miserable process with all companies but SunPro you get a big F . 

Jerry B.'s profile image
Jerry B. 
2 years ago

I can NEVER recommend this company. They WAY overcharge and when I laughed at their estimate for a "flop", ($12,300), they immediately dropped $4,000 off the price. But since then, they've been dragging their feet and now there is snow in the forecast and my roof needs replaced. This all started back in August. It's now December. This company is horrible. DON'T BE FOOLED!!!! Look at their reviews online.<br /> <br /> <br /> 

Business response:

Hi, *****. Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. We are truly sorry that you haven't had a great experience with ADT Solar. In review of your project your Account manager has been in contact with you regarding the Flop. It was advised that we are currently pending confirmation, from your roofing contractor that the roof is ready to be replaced. Once we have received confirmation, we can then schedule to have the pane... read more

Calvin S's profile image
Calvin S 
2 years ago

I was told that these solar panels would produce enough energy(kilowatts) to cover the consumption of energy( kilowatts) that I use for my house. If I over produced then the extra kilowatts would be able to be sold back or used for a month that came up short on production. I have had the panels installed for over a year now and not one time have I not had an electric bill, other than for 3 months and that's because Sunpro sent a $500 check to my electric company. Don't know why and didn't even know that they did it until I s... read more

Business response:

****************. Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. We can conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 6 months of your utility bill to ************************************ Thank you 

Steven S's profile image
Steven S 
2 years ago

Customer support and service repair are near non-existent with ADT Solar.The turnover of their employees is the worst. Email contacts simply vanish.As for the phone contact numbers, you can never get the same person twice and they all just rely on the flimsiest of reasons why their service response time is 4+ weeks out, when it is even worse than that.The sales number will respond to you within 30 seconds.Yet, after your purchase and installation: expect the call waiting for a service request to be up to an hour. Don't expec... read more

Business response:

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your project a site visit is scheduled for 12/14/22 to address and correct the microinverters that are not reporting. If you have any further question, please reach out to our customer service number at *************. Thank you 

James R.'s profile image
James R. 
2 years ago

ADT solar installed my panels on September 2 and now it is December and Im still waiting for a final inspection which was supposed to been done today December 9 according to ADT Solar I waited here all day no one showed up no one called the communications with this company is not very good all I want is the panels turned on so they can start saving me money on my electric bill why is it taking so long for them to do a final inspection I emailed the person Ive been talking to at solar and they have an answered me yet I cant r... read more

Business response:

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed. Please expect a call soon from our team to further address. 

Angela J.'s profile image
Angela J. 
2 years ago

Poor service i got solar panels install n was promise a electricity crew to complete the job in they seen to keep spinning me wow in now the salesman want contact me back 

Business response:

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed. Please expect a call soon from our team to further address. 

TIMOTHY S.'s profile image
TIMOTHY S. 
2 years ago

The first thing was the price was $19,000 over all the other companies in the tri-state area. The agreed time to install was rushed due to the company going through changes within, and the salespeople and the project manager wanted the cut of the sale now. We needed the roof replaced first, and the project manager knew this but insisted on continuing with the installation against better thoughts. Now we are ready for the new roof, and we can not get anyone to respond from the company with a removal price or call back or resp... read more

Business response:

We appreciate your feedback as it is a valuable source of information for us to improve our customer service. Our records show that contracts were signed and a project created for the removal and reinstall of your solar system. Please be prepared to receive a call from the Customer Advocate assigned to your project to review some information and advise of the next steps.If any further assistance is needed, please contact our Customer Support team ************** 

Mark N.'s profile image
Mark N. 
2 years ago

Horrible service would not recommend them for any type of service. I was reading the reviews and the same thing happened to us. We signed in May 2022 and here we are 1/2 way completed and n addition the guys that came to install the panels made new plans and its like starting all over again. I want to get a good business lawyer and *** them. It December 5th and still not enjoying the panels. The install is not complete waiting on the inspection that they screwed up on and the finishing of the electrical work and then contact... read more

Business response:

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. One of our team members is diligently working on your project to make sure your concerns are addressed. Please expect a call soon from our team to further address. 

William C.'s profile image
William C. 
2 years ago

Terrible service. Lack of communication.I am considering installing a solar system army home and asked ADT Solar for a bid. I met at my home with a sales person, gave him a check for $1000 and signed some documents to enable the project to advance. I made it clear I was still getting estimates. I have tried to contact ADT Solar since then and have been unsuccessful. Calling only goes to voice mail and I never get a callback, even when I call the number for supervisor. I will never do business with this outfit and only can sa... read more

Business response:

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. Our records show that an ADT member has been in contact with you regarding a resolution to your concerns.If any additional assistance is needed, please contact our Customer Support team at **************. 

Frequently asked questions about ADT Solar

How is ADT Solar rated?

ADT Solar has a 2.1 star rating with 552 reviews. 

When is ADT Solar open?

ADT Solar is closed now. It will open at 7:00 a.m. 

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