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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
The absolute worst company I have ever had to deal with. Picked this company because I listened to their promise of being different. Not only are they the same but worse. I have a system that cost $80,000 and can't get it turned on or any customer support. I also agree that government officials should get involved with this.
I bought a complete solar system in September 2021 from SUNPRO Solar of Mandeville, LA with a 25-year warranty. ADT Solar acquired SUNPRO Solar during 2022, including its customer base. In August 2022 one solar panel microinverter stopped working. I contacted SUNPRO and received a replacement microinverter in September 2022, with included instructions to call to arrange for a service tech to install the microinverter. After repeated calls I have yet to get the part installed. Now the Enphase IQ controller for the solar syste... read more
Business response:
**************,We appreciate the opportunity to help resolve your concerns. Please send an email to *********************************** with the name and address associated with your account and a member of our Customer Relations team with contact you directly to assist.
Worst decision in my life! The installers damaged several roof tiles, side of the house and damaged my solar pool heater causing the system to leak into my roof and into my ceiling. For the first few months nothing worked to negligent wiring of Tesla system. Customer service? After finally getting through, they sent out a repairman to fix the leak but all he was able to do was slow it down. Months of back and forth went by with no resolution or fix for the damages. We finally decided to replace the damaged pool heater and wh... read more
Business response:
Hello ****************,Please accept our apologies for the frustrations you've had regarding the solar install. We have escalated your concerns to a member of our Customer Relations team who will be contacting you directly to offer assistance.
Where to start? Sun pro sales man came out and told me that going solar would take over my house usage. What we paid for electric would go away we live in the country and power goes out a lot my partner is on oxygen full time thought this would be good. Now it cost about 300.00 more a month it was to run everything off batteries. it won't run nothing but the lights. It's a scam they tell you what you want to hear and can't go through with what they promised I could write a book about the lies and non compliance don't be take... read more
Business response:
Mr. ********, Our apologies but we're having difficulty locating your account. We would appreciate the opportunity to address your concerns and ask that you send an email to customersuccess@theprocompanies.com with the name and address associated with your project.<br />
ADT SOLAR should be investigated for what I believe are deceptive business practices. They signed me up claiming they could install on my slate roof then after told me they couldn’t. They promised me reimbursement of roof work they had me do for over $12k but have never reimbursed. They said the job would be done by year end 2021. It is now January 2023 and still not done. They don’t return calls, texts or emails and are utterly non responsive. I am afraid I am going to have to sue. Worst company with whom I have ever worked... read more
Business response:
****************,Thank you for taking the time to bring this to our attention. We have escalated your concerns to our Customer Relations team and a member will contact you directly to offer further assistance.
Worst solar company around, do not use them. I was told project would take 90-120 days and we're going on 9 months now. They lie about time frame to get the job done, they schedule days for the work to get done and the crews don't show up and when you call and ask what happened they say "I don't know" The management doesn't return your phone calls and if you tell them that you feel like you deserve part of the cost back they (the management) get snotty with you and tell you they have a legal team if you want to go a differen... read more
Business response:
Hello ********************,Thank you for taking the time to expressed your concerns. We will have our Customer Relations team investigate the delays you have experienced and contact you directly to assist further.
Installation never completed. They have been out several times since 2021. It is now 2023 and the installation has still not been completed. This has been extremely frustrating. They may give a response but it is all for show. I want action. Don’t sign their contract. That is how they get their money and you deal with the financing company.<br /> <br /> <br />
Business response:
****************,A member of our Customer Relations team has been working to address your concerns through the previously submitted Attorney General complaint. She is the best contact to assist you.If further assistance is needed, please contact our Customer Support team at **************.
Sooo sorry we ever put one ounce of trust in this company. This has been a nightmare since signing their contract back on June 18, 2022. We had our large oak trees cut back that next weekend as told to do for solar success. We are now paying $450 electric bill's as result of shade they provided, thinking that everything thing would be done in a timely manner. They have not been truthful in so many of their excuses for not getting anything done. They originally said they were waiting on our permitting, but learned that what t... read more
Business response:
Hello *******************,We have escalated this situation to be able to provide a solution. Please accept our apologies and we will contact you directly to offer further assistance.
If I could give 0 stars I would. I initially met with a salesperson in July. He lied to us to get us to sign up talking about credits that would be applied to our electric bill to cover the cost until the system was installed in the next 2 or 3 months, using the rebate to pay down the total owed on the financing to have lower payments, etc. I went 3 - 4 months without hearing a word from them. They said they didn't have a good phone number for me, but my account manager got in touch with me in early December by emailing me a... read more
Business response:
******************,We would like to offer our apologies for the delays associated with your project. This issue has been escalated to upper management and you will be contacted directly with a resolution.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open tomorrow at 8:00 a.m.
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