ADT Solar

Garrett A 

on BBB

2 years ago

Not a word out of their mouths is true. Saving money, off setting payment, basically paying the same. They feed you lies to make it feel like your payments will not go up. Shined us on for nine months. Worst decision we made. Total scam. App doesnt work the way they say. Sale person no longer work for them. They dont know of the manager that talk to us over the phone. 

Matthew H 

on BBB

2 years ago

Let's put it this way. The actual Install Technicians seem to know how to do their jobs. However, the back office is very disorganized. My family signed up for solar via ADT/Sun Pro on July 28, 2022. We still have no service. The backoffice is very poor. They need to improve their customer communcations drastically. Very disapointed. 

Eydra C 

on BBB

2 years ago

We live in ** and have had our system installed a little over 10 months and have had great luck with it. Our salesman was awesome and super straight forward didn't sell us a pipe dream. We have not had an electrical bill over 13 Dollars yet. We are waiting on our state incentives and have already received our Federal Tax Credit. Great crew and sales staff. Communication took a day sometimes. 

Dennis W. 

on BBB

2 years ago

It's a horrible company to do business with it took them 3 months to get the necessary permits, they charged me 78,000.00 for the system with the promise that it would eliminate blackouts and power bills I thought ok, I can deal with a monthly payment in place of a power bill, and eventually it will be energy independent. My Dec 2022 bill was 192.00 plus the payment of 290.00 January 2023 bill was 143.00 plus the 290.00 payment February bill was 44.00 plus the 290.00 payment. Does this sound good to you? I would like them to... read more

Annette C 

on BBB

2 years ago

Since becoming ADT Solar, I would give a 0 rating. We have had our solar panels since 2/13/20.After hurricane Ian we contacted ADT Solar to have solar panels removed and replaced while our roof was replaced due to wind damage. we also need 4 solar panels replaced. Adt Solar informed us they are affiliated with Buildpro , a roofing company. This would make it easier to coordinate the project. So we contracted with both companies. We paid a deposit of half the total cost of the project inorder to get the permit process started... read more

Claire M 

on BBB

2 years ago

Harassing phone calls and robo calls. I am on the do not call list but I still receive calls 

Matt C 

on BBB

2 years ago

Absolutely awful is the only way to describe our experience with ADT Solar. The project was so delayed by ADT that I had to start making payments on the panels and pay the electric bill also! When negotiating for the install, we were told that if we ran in to the situation where the loan payments were due but the system wasnt up and running ADT would make the payments in the loan. But its been like pulling teeth trying get them to pay. 15 days late each time and now I cant even get ahold of them to set up payments. So now I ... read more

Billy S 

on BBB

2 years ago

We, unfortunately, got scammed into getting these panels. We had a rep come to our house and spend a little over 3 hours giving us a speech and showing us a video on their solar panels. He kept telling us what a great investment they were and how we would receive a tax refund of over 12k which we could use to pay the solar loan and have a much lower payment, these were the reps exact words, and their company would send us a check of $2400 when the solar panels were all set up so we could pay our light bill for 2 years while ... read more

Herbert H 

on BBB

2 years ago

No one at customer service ever answers. Multiple different phone numbers all go to the same place. Press 4 if your are a current customer. Waited over 30 mintues several times and no answered. Total of almost 30 calls placed over several weeks with same results. Just had two inverters replaced as they were bad and rep left voice mail saying 5 more look bad and the same amount of panels are not showing good readings. Had his phone number but now it has been disconnected. A rep came out to clean my panels, I paid for this ser... read more