ADT Solar

Constance D 

on BBB

2 years ago

I have had ADT year's but when I try to cancel (4 months now) I am hung up on or put on hold - 1st time was an hour 1/2, 2nd time was an hour, 3rd time was 56 minutes, and so forth till I hang up! They continue to charge me and it is now up to $400.00! They transfer & transfer and NEVER note the calls so it doesn't look like you call! I have kept track of every call and a record of transferred calls because I refuse to pay for a service I canceled 4 months ago! They are quick to call me for bill due and when I tell them I ca... read more

Ashley D 

on BBB

2 years ago

Thus company is a joke. They will tell you whatever you want to hear to make a sale. They don't back anything they say. I wish I would've chose someone else. 

Melanie C 

on BBB

2 years ago

Run the other direction do not look back and do not use them. It has been one lie after another and they destroyed the walls in my kitchen! I have never been so dissgusted and angry with a company in my life. We were not sent our contract until after the time to cancel it had past and I wish we could cancel it! Our next step is a attorney because there lies are destroying lives! 

Mat D 

on BBB

2 years ago

So I fell for adt solar scam , the salesman told us it was going to be a home improvement loan and wouldnt effect us that bad for getting other loans in the future well comes to find out the 64k dollars we financed for our system effected us like a personal loan and now have to much secured debt , we got the system installed end of 2022 and its now may 2023 and not up and running I called to have them taken off my roof and they said they are yours you have to pay 257 dollars a month and if you dont pay the 30 percent tax cre... read more

Angel V 

on BBB

2 years ago

I am writing to express my extreme frustration with the communication and permit process regarding a solar panel detach and reset as a roofing contractor on behalf of one of our clients. We signed up the homeowner in early December! and it has now been several months of delays and miscommunications that have significantly slowed down the process of replacing their roof.One of the biggest issues has been the permit revision process. We were told by ADT Solar that a permit revision had been submitted months ago, but when we co... read more

Corey K 

on BBB

2 years ago

This is for to be the biggest scam ever. They call from several numbers that identify as spam, can get any customer support, I just signed up for this mess, got the panels, went through an inspection, and now still waiting on the PTO (Permission to operate) no response, then I get a bill from the finance company to make a payment for something I can't even use. I wish I had looked up this company a head of time, cause if I did that, I would of found all of the terrible reviews, and advise not to go with this company for sola... read more

Eugenia M 

on BBB

2 years ago

We used Sunpro who is now ADT Solar for our solar panels back in 2017 and had an issue with them but due to their contract for compensation to resolve that issue we had to remove our original negative review. They essentially pay to keep their high star rating on search engine. Now we are having issues again and their customer service representative *************************** has closed our claim without providing any solution at all and completely ignoring all notes associated with our account. Avoid this company because t... read more

Kelly R 

on BBB

2 years ago

Senior Citizen scam - they came in person to met my elderly mother, who's on a fixed income and is physical poor health (the sales person would have clearly noticed this at the in-person consultation). They convenience her, at 80 years old, to sign a 15 year loan for purchase price $41k ($70k over term of the loan) to greatly reduce her electric bill ($100/per month) to pay a monthly installment on a loan of $272 to save $100. They should be ashamed of themselves. Now I understand why there's a Senior Citizen five-day cancel... read more

Vernon W 

on BBB

2 years ago

ADT Solar is not to be trusted. I entered into a contract with them on 14 April 22. To date I am still not connected, or even producing any energy. Over a year I have been waiting on them to get permission, then approved. I think they are taking advantage of a senior citizen, and a paying customer. This whole process has been a complete nightmare. Dont know when they will finish, still waiting. Beware dont trust them.