ADT Solar

Jennifer B 

on BBB

a year ago

I just want to express how furious I am with ADT Solar who used to be Sunpro. First off, the installation took over a year in total. First, they told me I only needed so many panels for what I wanted. Well, they were wrong and not only did I have to get more panels, I had to double it from the original ones put on. Before I went with ADT, I looked around and ADT sounded the best for the price. This isn't the case. ADT is one of the more expensive companies to go with. Another company was quoting me on the amount I probably n... read more

Wayne R 

on BBB

a year ago

I was about to sign a contract with another company in May of 2022 and boy do I regret not going with them and going with ADT. I originally signed a contract with ADT in June of ****************************************************** October of 2022. Well its August of 2023 now and all that been done is the tracks are on the roof. Thats it. They keep making excuses and blaming it on revisions. I think we're on revision 3 or 4. I am at the point whereI just want it off and they can take everything off they have done and i'll s... read more

Michele N 

on BBB

a year ago

This company is a scam you need to run and the customer service is rude, and nasty don't do it. 

Michael R 

on BBB

a year ago

ADT bills in advance! They never give you service and then bill you!!!I canceled my service in July 2023. In August I was billed again. I have another **************** billing me for the same period. Not nice! I called ADT to complain reaching someone in the ******************. He tried to explain to me that when you cancel, they bill you again. I told him that was wrong and asked to speak to his supervisor. I was told that the supervisor wasn't in. I don't know what business doesn't have a supervisor on duty. Anyway, I got ... read more

Rodney R 

on BBB

a year ago

Installation was very poor. An above ground install was done due to the pitch of my house. *** Pro bragged about having their own team to do the install. The frame that was used to hold the solar panels did not hold up, I have lost many solar panels from the wind. They came back once to install new ones and the repair guy stated that when it was installed the team did not tighten them down enough. He also stated that the frame was done completely wrong and that I would continue to have problems if frame was not redone. I was... read more

Joseph F 

on BBB

a year ago

ADT does not deserve an A+ rating. The back and forth that I have been dealing with between CPS and ADT is unacceptable and shows that these companies are lining there pockets without regard to those that are struggling.The information that has been provided to me thus far highlights that I will not receive my rebate, which was promised to me at the beginning of getting solar panels installed on my home. Below is the breakdown in bullet format from the newest information to the oldest.CPS stated ADT received the rebate and c... read more

Kurt A 

on BBB

a year ago

My 94 year old veteran father contracted with ADT to have them install a simple solar system on his roof over a year ago. They didn't get around to placing the panels for a few months, and since October of 2022, they have yet to pass the city and power company inspections for the system to be metered and turned on. We have spent countless hours on the phone and online, speaking with one representative after another, trying to get them to complete the work to no end. They continue to come up with a reason why they just can ge... read more

Jared F 

on BBB

a year ago

Zero stars. I had a horrible hail storm almost two months ago. They wouldn’t even schedule me to have the panels removed so that I could get a new roof until I paid 50% of the invoice cost (over $6,000). So obviously I had to wait for the insurance check. I paid them the money last week and I still haven’t been contacted to have the panels removed or to even be placed on the schedule. Customer service is horrible. Can’t contact the local office. Horrible experience. 

Jared F 

on BBB

a year ago

Zero stars. I had a horrible hail storm almost two months ago. They wouldnt even schedule me to have the panels removed so that I could get a new roof until I paid 50% of the invoice cost (over $6,000). So obviously I had to wait for the insurance check. I paid them the money last week and I still havent been contacted to have the panels removed or to even be placed on the schedule. **************** is horrible. Cant contact the local office. Horrible experience.