ADT Solar

Alex G 

on BBB

a year ago

Terrible company. I started my project last September, permits never submitted, they attempted to install in April and only installed the mounting brackets and a hole on my side wall. Nothing has been done since. Finance expired and now being asked to submit another contract with higher rates. No contact from anyone at ADT Solar. 

Larry K 

on BBB

a year ago

Our system was installed 8 months ago and 2 panels started failed 2 months ago. We went with ADT Solar because we were assured that they have a local warehouse and if on a rare occasion that the system failed they would be out to fix it within a couple days. Not so... after contacting them it seems the average time is 4-6 WEEK'S this is no way to run a business 

Annette B 

on BBB

a year ago

We had issues with the solar system from May 2023rd until now with the panels not working correctly,it shows for August it only produced 1.4 mwh and exported **** kwh,and consumed 5.6 mwh,nothing has changed in our home.We discovered the issue when we received a $800.00 bill from our electric company. ADT Does not offer any solutions to our problem,they continue to say the panels are working correctly. They refuse to send a technician out to check the panels. So,we are left to pay that bill and any other high bill that comes... read more

David B 

on BBB

a year ago

Energy Specialist (*******************) told me my payment would be $153 per month. She didn't tell me with in 17 months I would have to pay an additional $8,750 to keep that payment otherwise it would go up to $213 per month. I called them to cancel when I found this out but I was a day to late. They would not let me cancel. Also, she asked to see my electric bill she looked at it for a couple seconds and told me my average payment on my electric bill was $100 per month. I told her that I live alone but I have a roommate mo... read more

Shakia J 

on BBB

a year ago

I am beyond frustrated with the service Ive continued to receive. I spoke with the sales rep in July 6, 2022, it is now 8/29/2023 and services still has not been active. I call ****** to get an update and am told someone will call me back. NO CALL BACK. NO UPDATE. i am being charged for panels that are not producing power. No i am not paying until the services are active so now my credit score is being impacted . If i would've known it would take 1 year from signing to switch services over to solar, I WOULD NOT HAVE DONE IT.... read more

Kathryn L 

on BBB

a year ago

I called today regarding information and was transferred to a lady and was told to get the information I was inquiring about I needed to email my request. She was giving me the email and was saying the address so fast, I asked if she could slow down. She was rude and had to repeat the address 4 times and I still could not understand her and I asked if she could repeat the address to my co-worker. Again she was rude and repeated the address 3 more times to my co-worker and each time she had to start over with the address she ... read more

Katharine B 

on BBB

a year ago

We contacted ADT Solar for a consultation back 3 weeks ago. They scheduled an appointment for 1 pm on a Saturday. By 2:30 no one showed so I called customer service to see where the technician was and was told they "have no way to check that or fo contact them, so they just have to reschedule." Rescheduled for 2 weeks after the initial appointment, waited an hour past the appointment time and no one showed up again. Called customer service and they said it was cancelled by someone name *************************** (not anyone... read more

Margaret B 

on BBB

a year ago

I am beyond disappointed, upset, manipulated, and tricked when ADT solar "specialist" knocked on my door and I opened it. He asked me how much we pay for the energy in our house, and asked for our bill, which was $200; he promised how the solar could lower it so much less. I told him I had to think about it since it sounded too good. Little did I know that he collected my daughter's phone number and gave it to his company. He had my daughter go into my email to sign an agreement while she was thinking about a lower energy th... read more

Jovelle W 

on BBB

a year ago

Everything the agent told us before we purchased the panels are not happening. I still get charged a lot from TEP plus the loan payment went up by 40% after a year or so. Our roof was bad before they install the panels and they never told us or they never inspected it. They just installed the panels as it is. When we had the first rain after the Solar panels got installed, our roof started leaking through our ceiling in multiple areas. I asked for help so many times and the person that I was talking via email blocked me beca... read more