ADT Solar

Jorge L C 

on BBB

2 years ago

I entered in a contract with ADT Solar to purchase and have them install solar panels on my house. This purchase was being financed with Dividend Finacial not ADT Solar. Yet ADT Solar placed a lean on my property. I did not enter into any financial contract with AST Solar.The salesman that came to my house had me sign a "Notice of Commencement" which I thought was for **************** since the salesman, through ADT Solar, put me in contact with **************** and assisted me in obtaining my loan for the purchase and insta... read more

Raul R 

on BBB

2 years ago

We're still waiting after 9 months! The sales man, supervisor and the account manager all have left the company. Terrible customer service. Don't give them any referrals! Don't sign the contract, run. 

Stephen G 

on BBB

2 years ago

Took almost 8 months to get installed and they did a horrible job all my panels are ground mounted but are crooked as can be and starting in November the Sun on my back row of panels is blocked from the Sun by the first row of panels they installed I have two acres of land and they obviously install them too close After they were finally installed it took them another five weeks to turn them on after the inspection and the only reason they were turned down is I Googled the regional manager for ADT solar for ******** found ou... read more

St Z 

on BBB

2 years ago

We have installed the solar panels a little over a year ago and its still not running. They took forever to install them, ordered the wrong items, inspection appointment took forever, now they failed the inspection 3 times. This is a complete scam! 

Sandy E 

on BBB

2 years ago

We agreed to buy a solar system in April of 2022. It was promised to be installed in 45 - 60 days. It took 5 months. This was way outside the time agreed, we were required to start paying once the panels were installed, month prior to the completion. We were promised credit for 2 months. We have not received any payments to cover the loss of money, spend on our system and having to maintain our utilities. We were told one of the times in the last couple of weeks of calling to get things handled, the check was cut but not mai... read more

Paul K 

on BBB

2 years ago

I would never use this company ever again started in August. It is now end of November panels were installed October 3. They have been sitting for nearly 4 months collecting dust nothing but apologies getting zoning permits charged me $3600 more because they said I needed an electrical upgrade which I didnt havent received that check yet. Still getting electric bills no solar power no help horrible horrible company I highly recommend stay far far away. 

Edward P 

on BBB

2 years ago

Please please please don't make this horrible mistake. This is a company that is using their long standing alarm company to benefit their poor reputation. There is NO customer service at ADT Solar. I signed a fully executed contract in July. I was assigned an Account Manager who NEVER returned calls. After weeks of calling and emails to her and her supervisor I finally spoke to someone. They told me lies. They said everything was moving the way it should be and permits had been filed with my city. After Hurricane Ian I wante... read more

Richard C 

on BBB

2 years ago

To make my elderly mom a bit more comfortable we put solar on the house at first, ADT solar Kept us informed about what was going on kept, Until it was time to use the unit. We were informed that it needs the county inspection. After 2 weeks of trying to find out the status of the inspection, I ran into, constant long duration on hold, I've been hung up on and the new Account manager never really called us. All I wanted is just an update about what's going on and I received no information for over 2 weeks I do not like and I... read more

Gene H 

on BBB

2 years ago

While my project was started by SunPro Solar, ADT Solar has continued with one situation after another leaving me extremely unhappy with my solar project. Excuse after excuse and delay after delay, my solar array eventually started producing electricity. I have not seen the production level of 14.7 kwh at any time. I shudder to think how a lesser system would have performed. I was told that each panel has a warranty that guarantees 92% performance but none of my solar panels have surpassed 92% of rated capacity. I was adaman... read more