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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
A BIG SCAM was told my bill would only be around 50 to 80 a month but I'm still getting 300 month electric bill on top of the 300 and something loan and all what they tell me is my system is working fine
My electric bill has double; one to ************* which is around $250 before solar panels and another SunPro financing company $250. Why would i want to pay double. DO NOT recommend solar. Stay away from this technology; it doesn't work.
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. If you would like for us to do a bill review please send in the last four months of your utility bill to customersuccess@theprocompanies. Then we will be able to do an analysis on how your system is performing and compare that to how it was sold.
We canceled our agreement due to no action on promises made on installation of solar system. We were promised at the time of contract that work would begin within 60 days. After 60 days there has been no action on promises made. Numerous phone calls we made, with a reply “we’re working on it”, after 90 days we are still getting the same response. When cancelling, we received an email stating we owe $3,000.00 for unknown. We received an invoice for $3,000.00 with description details. This is wrong, a farce, a setup. We are go... read more
I had solar panels installed in June of 2022. I am witing for the installation to be inspected. I call frequently to ask about the permitting process. Each time I leave a message, I am told that I will get a call back within "24 business hours". I get a call back about maybe 1/3 of the time. I am told a different story every time but never get results. I am very disappointed.
Business response:
Hi, ********. We are truly sorry that you haven't had a great experience with ADT Solar. In review of your account we spoke with you and scheduled for September 7th, 2022. If you have any additional question on this, you can reach out to your account ************************ for any additional information.
10 months later and still not up and running! Multiple failed inspections and Im not understanding why if this is what you do as a company! Extremely disappointed in the lack of communication and the amount of time it takes to even get a call or text back! Dont be fooled and seek other companies!
We purchased solar panels back in 12/2020 from Sun Pro Solar before they were ADT Solar. The sales person assured my husband that our power bill with panels would be $10 - $20 a month. We are now in 08/2022 and we've only had a few bills in that range. During peak usage summer and winter months I now have a $156 loan payment for these panels in addition to $150 -$170 electric bills. It's costing me more than before we had solar panels!!! We've also had a recent issue with many of the micro-inverters being off due to a trippe... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. In review of your account a case has been created and one of our team members is diligently working on your project to make sure your concerns are addressed. We can also conduct a bill review to see if your system is operating how it was sold. If you would like for us to do this please send in the last 4 month... read more
ADT has a good team of Solar professionals. ***************** kept in contact with us all through the installation and after to inform us of the progress that was being accomplished. She was a wonderful asset to ADT's solar team. ***************************** was also very helpful is giving us assistance. The team doing the work installing the system on our tile roof was excellent in informing us as to problems encountered and resolved. .******************* was able to execute redesign problems with the installation on the r... read more
Business response:
Thank you very much for your five star review! We are so glad that you had a great experience and were able to share it with others.
Do Not Use ADTSolar.I had my panels installed on June 6 and they still have not been inspected an turned on. Today they withdraw the first payment even though I was told that I wouldn't be making any payments until the system was up and running. they claim the issue was my HOI information they original one I sent was expired(it was vaild when i sent it). I've since sent upwards of 10 emails with my HOI attached and they claim that "we didn't get it". Which is funny considering I also Bcc each email and everyone else ive sent... read more
Business response:
Forgot to add that the only time I get a response is when I send and email without the attachment. And their response is we didn't get it. But everyone I Bcc gets the attachment.
Purchased panels from Sun pro/ ADT in fall of 2021. Was completely lied to about the money I would save and about the tax money I would receive for purchasing the panels. It literally has costed me money to have them. Very dissatisfied and would not recommend them to anyone.
Business response:
We are truly sorry that you haven't had a great experience with ADT Solar, someone from our customer success team will be reaching out to see how we can improve your experience.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open tomorrow at 8:00 a.m.
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