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ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
It took months to get a quote. Then things went downhill. I was told it would be a two-day installation. The panels were done in on, but not the electrical. They didnt come back for 5 weeks, even after multiple emails and calls. But they couldn't even manage to finish after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. They didn't finish that day, but did return the next day (day 4) and complete the installation. A couple of days after that the system went live. I logged int... read more
Business response:
Mr. Forey, we have notified the Operations team to expedite the scheduling of a technician to make the necessary corrections. Please expect a call in 2-3 business days.
Bad service and communication, started a process to have solar installed, started with a sales person giving me a a best deal on solar ever in May 2022, today is February 8, 2023. I had the equipment installed September 13, 2022 I have yet to be connected to the grid. Had an inspection in October/ November. ADT never gave me any discrepancies that were found. I was never contacted, if I never call to inquire to what was going on. I still may have been waiting for any contact, *** never had a business be this bad in service a... read more
Business response:
Hello Mr. Munoz, it appears that a revision to the plans was needed to address the previously failed inspection. That revision has been completed and approved by the city. We can now schedule a technician to make the necessary corrections then schedule the re-inspection. We have requested the scheduling be expedited and you should expect communication in the next 2-3 business days.
Like other customers who posted reviews I would not recommend ADT Solar or Sunpro to any of my friends. Everyone has questions about the panels and the only truthful answer I can give anyone is the panels *****. The 21 panels were installed May 2022 and they worked for about two weeks in which I was able to see the panels potential. The electrical company was having issues with the electrical meter and as long as my electric cooperative was having problems with the meters, repairs were promptly addressed. After these issues ... read more
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. A Customer Relations agent will be reaching out to you to discuss your concerns further.
The WORST business experience I have ever had in my entire life. Signed with them in May 2022, installed beginning of July - still no working solar after 7 MONTHS - two meter release rejections with no accountability - refusal to issue promised reimbursement checks - refusal to release me from my contract. I have had to babysit every single associate I talk to because no one EVER does what they say they will and nothing ever gets done. Nothing but lies and deceit from every single person I have talked to at the *************... read more
Business response:
Hello Ms./Mrs. Nolan, please expect direct contact from our Customer Relations team as we have escalated your concerns. A member of the team will be able to offer further assistance.
Very disappointed. ******** months into the process. Application was approved 8/2022. Also in August the utility company was sent a list final documents needed to get interconnection scheduled. Panels were installed in 10/2022. Now in Feb 2023, I am two weeks away from having my application scheduled and the utility still has not done the final documentation.
Business response:
Hi *****, thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. A Customer Relations agent will be reaching out to you to discuss your concerns further.
Five months. Just received a document from utility company for me to sign. Prepared by ADT. Has an error. Been trying to get them to correct for a week.so I can sign. Should have received months ago. Project hold up is their incompetence. Love to cancel and go with someone else
Business response:
Please accept our apologies for the lack of service and delays with your project. We will investigate this further and have a member of our Customer Relations team contact you directly to offer assistance.
Worst company I have ever dealt with. They really didnt want our business. My Family lined up 3 different solar arrays. We did all the paper work in late March or Early April. The panels were supposed to be installed before the end of August. The financing on all three systems expired before anything was installed. Even after fife more months. Nothing was installed. I feel sorry for the sales people. They all lost their jobs and will never see any commission after selling 3 systems. Very poor organized company.
Business response:
Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. A Customer Relations agent will be reaching out to you to discuss your concerns further.
Worst company I have ever dealt with. They really didnt want our business. My Family lined up 3 different solar arrays. We did all the paper work in late March or Early April. The panels were supposed to be installed before the end of August. The financing on all three systems expired before anything was installed. Even after fife more months. Nothing was installed. I feel sorry for the sales people. They all lost their jobs and will never see any commission after selling 3 systems. Very poor organized company.
What a nightmare trying to schedule an appt to do what is caked a FLOP. Removing the solar panels so I can repair my roof. I started on December 16th and after lies of an estimator coming to my home and emailing me the estimate that I never received to not answering my call for 4 weeks and I have proof. To then what I thought would be moving forward and speaking to about 15 different representatives with no avail. Just a shuffle with no one able to do or direct to the proper department. Four account managers later without an... read more
Business response:
Hello Mrs. Rivera, we would like to apologize for the delayed attention to your project. It appears that we were able to remove the system and are ready to re-install when we are notified of the roof completion. If further assistance is needed, please feel free to contact our Customer Support team at (833) 409-1007.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 7:00 a.m.
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