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ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
CALLS ME 10 TIMES A DAY, I DO NOT WANT A FREE SOLAR ESTIMATE, I RENT. ASKED MULTIPLE TIMES TO TAKE ME OFF OF THEIR CALL LIST, EVERY DAY I RECEIVE **** SPAM CALLS. SCAM COMPANY.
Business response:
Hey ****, we understand your frustration with receiving call you just don't want to answer. Can you please send our team your contact information to customersuccess@theprocompanies.com and we will be sure to get you removed from our database.<br />
My name is ****** *****, I am really disappointed with Sunpro solar because they came to install some solar panels on my house about a year ago. They did not work and they never gave me a solution to fix my problem, and they started charging me for the solar panels as if they were working. The seller never took the call to resolve my issue, I'm not using the solar panels because they weren't working and I decided turn everything off. I have given complaints and they have only said that the seller is the only one who can fix ... read more
Will tell you what you want to hear and not provide 100% of promises. Was told by sales rep that they would insulate my attic as part of my deal. I have had 3 people look in my attic and tell me they will be installing and almost 1year later I still have no insulation in attic. I was then told that was not part of my plan, when explained what was told to me they called me back and stated they will correct because it was their fault.... Still have not fulfilled. I have repeatedly texted and called regarding issue and I keep g... read more
Business response:
Wow! ***** we hate to hear that this has been your experience. We try to provide excellent customer service and exceed all of our homeowner's expectations. Our team is reviewing your project, although we want to point out that insulation was offered by the sales rep as an option, if you wanted to add it on at an additional cost. We do not make verbal contracts and we stand by what was written, agreed upon and signed by the homeowner. Someone from our team will be in contact to further discuss.
I am very upset with this company, no one calls you back. It's the biggest run around I have ever seen. My service was suppost to have started in February, it is now July, no communication. I get the reply I will get my supervisor and they will reply. This place is full of supervisors with no answers. I will not give this company any stars, but you have to, to leave a complaint.
Business response:
Hello *****, We are sorry to hear about the lack of communication. We have reviewed your project and see that you are now in communication with ****** from our executive desk team. Our team will also be looking over your project to make sure it gets the attention it deserves.
Agreed to buy the system back in March. All the plans approved and site inspection done, but still don't have the system. I'm getting worried I won't have it while the tax credit is still good (this year). I'm excited to get this started, but I'm losing faith that its actually going to happen...
Business response:
Hi **** don't lose your faith in us just yet. We have located your project and one of our Customer Success Agents will be reaching out to further discuss with you.
I only wish it were possible to give a negative rating because that is what these people deserve! If I could roll back the clock to March of this year when I signed up with these crooks, I would have pulled up the BBB reviews and dared that BS salesman to tell me they have a high rating (he did in fact tell me and show me some papers that claim they have good ratings), what a scam and obviously a liar and a *****. The only thing that has gone well was the installation of the panels. They were actually installed ahead of esti... read more
Business response:
Hello ************** I am very sorry to hear that this has been your experience. We take this sort of feedback very seriously. I have notified leaders on our team to immediately reach out to address your concerns. Thank you.
Don't deal with this company!!!! They are now ADT Solar!!!We purchased a solar system from them and the salesman told us after the installation that we would be up and running within two to three weeks. Well, going on two months now and we are still waiting. They said Duke had to come out and inspect the work. Still, going on two months and we have nothing. If we are not up and running this week, we will be getting legal advice to have their system removed. This was the biggest mistake dealing with ADT, We should have gone w... read more
Business response:
We deeply apologize for the unexpected delays through out your solar project and the misleading timelines. The customer success team will be creating a case to learn more about the issues you've experienced and how we can improve moving forward.
Sales person tried to break into my home. Stayed at my residence for 40 minutes while my 12 year old daughter was inside alone. My daughter had a panic attack and unable to breath. ************************* did not leave until my 19 year old son arrived and told him to leave because he was scaring his sister. Instead ******************** moved to my neighbors house and parked. Finally, my husband called him and told he to leave immediately.
Business response:
****************, we deeply apologize to hear this review, we take this sort of concern very seriously. Our team will be looking into this matter. Thank you.
Waste of time. Contacted the company for a free estimate. The salesman came out, ************************* and spoke with us about the system etc. Talked about putting us both on the contract and took both of our information. Days then weeks went by barely hearing from him. We had to reach out to the company to get his phone number because he had never given it to us directly. Once we got that he kept ignoring the calls. Never communicated if we had been approved. Suddenly a person from SunPro shows up and goes on our roof e... read more
Business response:
We do apologize for that thing's didn't work out with us and that you had a hard time hearing back from our rep. We have created a case and will be reaching out to you to learn more about what happened.<br />
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 7:00 a.m.
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