This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ADT Solar
- Consumer Services
- Wichita, KS
About this business
ADT Solar is one of the leading providers of rooftop solar in Kansas. We custom design and install solar panels on residential and commercial properties. Every ADT Solar energy system is backed by some of the strongest warranties and guarantees in the solar industry. Solar Power World Magazine ranked ADT Solar, formerly known as Sunpro Solar, #2 for Top Residential Solar Installer in the United States in 2021, making us one of the top residential solar installers in the state of Kansas. Looking to install solar panels in you... read more
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Sunpro installed panels months ago, due to poor installation and bad communication I have paid both the loan for installation and very high electric bills. The panels were not functional for five months. They made promises of reimbursement for payments until functional and pay fourteen hundred dollars for initial installation. I have seen no reimbursement at this time. So now I'm making payments to Sunpro and *************************** The company had a difficult time determining the difference between roof installation and... read more
Business response:
Dear ******, we always aim for 5 stars which is we the review you have left us will be looked into and handled accordingly.
We signed a contract in December and our salesman told us we would have panels by early spring. It is now late May, and getting answers to why it is taking so long is like pulling teeth. Any message I send or call I make takes over 24 hours to get a response, and the response is always, "I don't know why it's taking so long but I'll find out" and then I don't get a follow up. When I finally went full Karen and called and complained and demanded answers, they sent an email that day of one last thing I had to sign before build... read more
Business response:
We sincerely apologize that our services have not lived up to our 5 star standard with your project. We would like the opportunity to rectify these delays. A customer success agent will be in touch soon.
We contracted with them, and after shopping around discovered we were supremely being taken advantage of. They were charging almost 290/month for their system, and we got better coverage from another company, for nearly half the price. Same warranty. Then I call them to cancel, and the lady tells me she can lower the price. meanwhile, if your sleezy sales rep gave me the best price up front, maybe i would trust your company.
Business response:
******, we hate that you experienced this situation. A member of the customer success team will be keeping in contact to see how we can get this issue resolve.
Do not do business with this company it is a scam and what ever you do don't sign contract with them . They tell you how good this is going to be for you as a customer and have you sign all kinds of agreements but will not put anything in writing to back up what they say. They changed my original layout plan without me agreeing to so I decided to cancel and now they are threatening me with a $ ***** dollar cancelation fee this company is not a reputable company.
Business response:
*******, we are sorry you are not interested in going solar anymore. Our cancellation fee is a reflection of the resources and efforts that go into beginning a construction project for example the licensed design team sent you an optional design you chose against. Also, included in our contract it clearly states our cancellation policy. A customer success agent will be reaching out to go over any other questions or concerns you may have.
This started around June 2021, just had a new roof put on in Oct 2020, had ***************************, came out it just like a timeshare they get you hook line and sinker, a pretty picture, I was told the total price is ****** and when the contract came it was ****** ,they had peoples come out here to put the panels on first put them on the wrong sides and I gave them the shingle that match ours and they has to come back and take off, for the third times and got water damage in the bedroom, did nothing about it,and they did... read more
My step son owns the house his mother and I live in in July of 2021 he decided to get solar installed and choose Sunpro as the company to use it took two months for the panels to be in stalled then another six months for them to hook up the wiring and to get the test of the system ran since then we have been waiting for our energy company to come out and switch the meter so we can actually use the solar panels it is now been nearly a year since my step son contacted Sunpro and their customers service has been nearly none exc... read more
Business response:
*****, please email us the information that correlate to the project you are referring to so we can better assist with your concern.
On May 19 I received 12 calls from this company from different phone numbers..On May 20 I received 14 calls different numbers and all have a check **** that they have been verified by carrier..
Business response:
Please send an email to customersuccess@theprocompanies.com with you contact information to be placed on our do not call list.<br />
I signed my contract on December 7th, 2021. In February I was able to get the panels installed, but not hooked up. On March 1, 2022 the electricians came to wire everything. Both times I had to have a family member there to supervise because I couldn't get out of work. After the electricians left, I started noticing things missing in my garage. The items in my garage are my deceased father's belongings who passed April 28, 2021. I don't have an itemized list of everything he had, so I have no way of knowing what the value is... read more
Business response:
******, we are terribly sorry to see your review. A customer success agent will be looking into your concerns and reaching out to you with a plan of action.
If I could score as 0 stars that what it would be I requested NOT to receive any more calls from ADT SOLAR last Wednesday 5-11-22the representative apologized and said she will remove my phone number and I placed them on blocked call list as of 5-18-22 I have received 20 missed calls from various numbers attached to ADT SOLAR which I noted and I placed them in the block section so spoke directly to a representative AGAIN requesting DO NOT CALL ME AGAIN IM NOT INTERESTED,and requested a supervisor the representative claim the... read more
Business response:
Please forward your contact information to customersuccess@theprocompanies.com to be placed on our do not call list.<br />
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com