This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
ADT Solar started our installation November 9,2022 how we is was not completed and were to return the following day. Leaving our how with a 3-4 ft trenches hole open, ditch witch and pvc pipe in in yard. Needless to say the did not return them next day. We filled the ditch in and moved the pipes finally as holidays approached.4 weeks later, after multiple calls the they returned on 12/6 and all that was done was to retrench the yard. My husband came home and saw 2 guys sitting in the truck for hours! They left, the next day ... read more
The absolute worst company I have ever had to deal with. Picked this company because I listened to their promise of being different. Not only are they the same but worse. I have a system that cost $80,000 and can't get it turned on or any customer support. I also agree that government officials should get involved with this.
Business response:
****************,We would like to apologize for the delays in completing your solar project. Your account shows that we have now received the additional insurance required by TECO to complete the request for the meter swap and permission to operate. You should be receiving a call soon with further updates.
The absolute worst company I have ever had to deal with. Picked this company because I listened to their promise of being different. Not only are they the same but worse. I have a system that cost $80,000 and can't get it turned on or any customer support. I also agree that government officials should get involved with this.
I bought a complete solar system in September 2021 from SUNPRO Solar of Mandeville, LA with a 25-year warranty. ADT Solar acquired SUNPRO Solar during 2022, including its customer base. In August 2022 one solar panel microinverter stopped working. I contacted SUNPRO and received a replacement microinverter in September 2022, with included instructions to call to arrange for a service tech to install the microinverter. After repeated calls I have yet to get the part installed. Now the Enphase IQ controller for the solar syste... read more
Business response:
**************,We appreciate the opportunity to help resolve your concerns. Please send an email to *********************************** with the name and address associated with your account and a member of our Customer Relations team with contact you directly to assist.
Worst decision in my life! The installers damaged several roof tiles, side of the house and damaged my solar pool heater causing the system to leak into my roof and into my ceiling. For the first few months nothing worked to negligent wiring of Tesla system. Customer service? After finally getting through, they sent out a repairman to fix the leak but all he was able to do was slow it down. Months of back and forth went by with no resolution or fix for the damages. We finally decided to replace the damaged pool heater and wh... read more
Business response:
Hello ****************,Please accept our apologies for the frustrations you've had regarding the solar install. We have escalated your concerns to a member of our Customer Relations team who will be contacting you directly to offer assistance.
I bought a complete solar system in September 2021 from SUNPRO Solar of Mandeville, LA with a 25-year warranty. ADT Solar acquired SUNPRO Solar during 2022, including its customer base. In August 2022 one solar panel microinverter stopped working. I contacted SUNPRO and received a replacement microinverter in September 2022, with included instructions to call to arrange for a service tech to install the microinverter. After repeated calls I have yet to get the part installed. Now the Enphase IQ controller for the solar syste... read more
Business response:
**************,We appreciate the opportunity to help resolve your concerns. Please send an email to *********************************** with the name and address associated with your account and a member of our Customer Relations team with contact you directly to assist.
Worst decision in my life! The installers damaged several roof tiles, side of the house and damaged my solar pool heater causing the system to leak into my roof and into my ceiling. For the first few months nothing worked to negligent wiring of Tesla system. Customer service? After finally getting through, they sent out a repairman to fix the leak but all he was able to do was slow it down. Months of back and forth went by with no resolution or fix for the damages. We finally decided to replace the damaged pool heater and wh... read more
Business response:
Hello ****************,Please accept our apologies for the frustrations you've had regarding the solar install. We have escalated your concerns to a member of our Customer Relations team who will be contacting you directly to offer assistance.
Where to start? Sun pro sales man came out and told me that going solar would take over my house usage. What we paid for electric would go away we live in the country and power goes out a lot my partner is on oxygen full time thought this would be good. Now it cost about 300.00 more a month it was to run everything off batteries. it won't run nothing but the lights. It's a scam they tell you what you want to hear and can't go through with what they promised I could write a book about the lies and non compliance don't be take... read more
Business response:
Mr. ********, Our apologies but we're having difficulty locating your account. We would appreciate the opportunity to address your concerns and ask that you send an email to customersuccess@theprocompanies.com with the name and address associated with your project.
Where to start? Sun pro sales man came out and told me that going solar would take over my house usage. What we paid for electric would go away we live in the country and power goes out a lot my partner is on oxygen full time thought this would be good. Now it cost about 300.00 more a month it was to run everything off batteries. it won't run nothing but the lights. It's a scam they tell you what you want to hear and can't go through with what they promised I could write a book about the lies and non compliance don't be take... read more
Business response:
Mr. ********, Our apologies but we're having difficulty locating your account. We would appreciate the opportunity to address your concerns and ask that you send an email to customersuccess@theprocompanies.com with the name and address associated with your project.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com