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Abt Electronics
- Electronics Repair
- Glenview, IL
About this business
Abt is the largest independent, single-location retailer of appliances, electronics, and home goods in the US. We’ve been family-owned and operated since 1936, and have been tirelessly dedicated to providing the best customer experience anywhere. This commitment to customer satisfaction has earned us the BBB Torch Award for Marketplace Ethics, along with accolades from leading consumer magazines and business associations. Our 450,000 square foot facility in Glenview, IL, is a Chicagoland shopping destination, directly ... read more
Location details
1200 N Milwaukee Ave, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Whenever I have to purchase a new appliance friends say "oh, go here they have the best prices" but I will never go anywhere but ABT. Their prices are very competitive but the service from in-store personnel and delivery and follow-up personnel is worth a million dollars! They have taken customer service to a new level and it is always a pleasure to work with them. My daughter laughs because I can go into ABT and purchase an appliance in about 5 minutes with no problems. They are always willing to work with you. They have my... read more
Business response:
Thank you for the kind words, Judy! Glad we've always been able to provide you with a high level of customer service, and we hope to continue that with everyone you send our way!
For all the 1 star reviews , please tell me which store is a 5 star then ? Best Buy ? -5 star for me , HH Gregg ? Same . No store is perfect but ABT is the best I know in the Chicago area .
Business response:
Hi Mike, thanks for taking the time to you leave a review and comment. Truly appreciate your words. We're definitely not perfect, but we do our best and are always trying to make our best even better. We know you have other choices, so thanks for your loyalty.
We have been avid ABT customers for some time and are in the middle of the WORST example of customer service that I've experienced since the last time I dealt with Comcast! Seriously! 1st call to them - 7/1/16: 9 month old, $3000 LG Refrigerator is acting up, running loudly, not cooling correctly, etc... Repairman out - 7/12/16 Told we needed a new fan and mother board or something...had to be ordered and that they would be in touch Repairman here again - 7/25/16 Says LG sent the wrong part and that they will have to reorder... read more
Business response:
Hi Maggie, I'm very sorry to hear about the issues you've been having with your fridge and our attempts to service it. I know how frustrating it can be to try to deal with a faulty refrigerator. Can you please private message your customer/order info so I can get it to our service supervisor and see what we can do to get this fixed asap? Thanks.
We bought some new appliances from Abt which look great in our home. We had to wait over a week for our refrigerator to be delivered and it hasn't been working for days. My husband and I have called customer service several times, and they can't get a tech to us for days. 2 months ago to the date we got married and froze the top tier of our wedding cake. If Abt doesn't fix it or give us a replacement today, guess we'll either have to throw our cake away or eat it today :(
Business response:
Hi Nilam, I'm sorry to hear about the troubles with your fridge, and the delays with service. We take pride in our ability to provide service but unfortunately this is a very busy time of year for the department. Could you please send a private message with your customer info so I can get it to our service manager and try to get your service expedited? Thank you.
Worse customer experience. After spending more than $20k in appliances, called to tell customer service that I had not received a cutting board I payed for. Customer service kept insisting that they had shipped it. So basically, they are willing to lose a customer over a $30 board that they insist they shipped and that I insisted that I had not received. I was planning on going back this week to make some other purchases, but rather take my business to a company that does value customers.
Business response:
Hi Ana, just wanted to check in and see if the cutting board has arrived safely. Hope it found you well.
My retired parents had a refrigerator delivered this week. No complaints with the appliance. When they Installed the fridge they installed a new water line. They turned the water off, when they turned the water back on we lost hot water on the second floor. They sent "plumbers" this morning after a 1/2 hour we were told nothing they can do. By the way the plumbers were actually glorified delivery men which cost my parents 149.00. Thanks ABT ill be sure to pass this on to friends and family.
Business response:
Hi Patricia, I'm sorry about the problems that occurred following your parents' fridge install. Could you please send a private message with their order info so I can get it to a store supervisor and see if there's something we can do about it. Thanks.
Class act BIG Rickey ABT. Great customer service. Kicked out of store. Told no more work done on your car. Still under warranty for years. Great man.
Our central air conditioner stopped working on Monday, 6/20/2016. I called Abt that evening to have someone come out and do an estimate for a new unit. The soonest they could come was July 1st. I called the next morning (Tuesday) and explained that I was concerned about my 84 year old mother and the high temperatures. Dave Grubbs came to our home Tuesday afternoon and assured us that he would do his best to get a new central air unit installed the next day. He charmed all of us with his great personality and caring attitude!... read more
Business response:
Elizabeth, thanks for sharing your positive experience, and for your continued loyalty. So glad to hear how everyone helped out. I will make sure your compliments get to the HVAC supervisors so all those involved can be rewarded. Here's to a comfortable summer!
yes, very poor company, they charge your credit card for product they do not have and then we have to file chargeback. you should only charge our card when you are ready to ship
Business response:
Hi Modl, could you please private message me info about your order so I can look into it and make sure it is resolved? Thank you.
Frequently asked questions about Abt Electronics
How is Abt Electronics rated?
Abt Electronics has a 4.2 star rating with 1,267 reviews.
When is Abt Electronics open?
Abt Electronics is closed now. It will open at 9:00 a.m.
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