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Woot
- Fashion
- Carrollton, TX
About this business
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ordered a Xbox GAMEPASS card on 12/5/2024 , expected delivery 12/17/2024. Still no card , no tracking information, no nothing . Tried emailing them 3 separate times now and still no reply. I just want my money or my product!! Will never order from them again and will tell everyone to stay away from this fake company
If I could give a zero rating I would! My experience w/ woot has been the worst customer experience I have had w/ any business. My order #******** which was advertised as (NEW) Beats Studio3 Wireless ANC Over-Ear Headphones w/ *****'s one year manufacture warranty were actually falsely advertised because woot is NOT an authorized reseller of ***** products. After contacting woot on multiple occasions and even beginning a legal dispute w/ the company they continued to refuse to honor their falsely advertised warranty despite ... read more
Business response:
Hello,Per the email request that was sent you on 11/1/24, we need to serial number for the Beats headphones in order to update the warranty with the manufacturer. We have not received any communication from you since this email was sent.
I ordered a two pack of ****** ******** Oil And received some counterfeit brand that is nothing resembling what my order reflected. There is no way to contact these people aside from sending a message through their website. I sent a message with no response twice, not even an emailed confirmation to me showing that they got my message. Im very upset right now and want a refund for order #********.
Business response:
We apologize for the delay in answering your request. Our standard email handle time is 24 hours or less, but due to the holiday season we are experiencing longer handle times due to contact volume. Pleas check your email for an update on your order.
Sold me a defective item that was registered to another customer. This is a scam.
Business response:
Hello,We are unable to locate your order with the information provided. Please let us know your order number and we can assist you further.
I ordered a smart self cleaning litter box for over 300$ four months ago. It stopped working a week or so ago. The instructional manual it comes with says it has a one year warranty. This is entirely too expensive to stop working after a few months. Woot will not email me back or answer me back. They are incredibly hard to reach.
Business response:
Hello,We are unable to locate your order with the information provided. Please let us know the order number and we can assist you further.
I have a major issue with two mattresses that were purchasedfrom Woot in March, 2024. I called Zinus and was requested to send photos and the invoice for my purchase (Order #********). I sent the information to Zinus and they stated that Woot is an UNAUTHORIZED RESELLER and they will not honor the warranty. I spoke to a person named *****, who asked me to send this detail to Woot. I did send the photos and correspondence with Zinus to ****************************, I received an email from someone named ***** who asked me to ... read more
I purchased what was advertised on woot.com as a NEW IPhone-15 for $657.19 on Oct. 2, 2024. Their description of the IPhone stated the following... "Hey, you there! These phones are NEW and have never been in customer hands." Yet, when I received the IPhone, the sticker on the outside of the box said "Erase ****************** Functional." I did not want a used or refurbished IPhone, so I contacted their website and returned the IPhone unopened the same day, October 9, 2024. Their policy says, after they receive the returned ... read more
Business response:
Hello,We apologize for the delay on your return. A refund has been issued and should reflect in your account in a few days.
I ordered a watch from woot. My order was accepted. I received a confirmation email and shortly thereafter a tracking number. The watch was due in about a week. I signed up for tracking alerts. I never got one. I went to the tracking site and checked but saw no movement of my item other than the initial location.The due date for the arrival of my watch passed by. I called/contacted woot and spoke to a CS **** The *** informed me that my order was "lost" BUT the item was still available and they would ship out the ***lacement... read more
Business response:
Hello,We apologize for the issue with your order. Once the item leaves an Amazon warehouse we have no control over the delivery (items are sometimes lost or stolen during transit). Unfortunately this particular model is sold out and no longer available from Woot or directly from ******.
Woot is a scam. They have no customer service number. They sent me a damaged tv and authorized an *** to schedule a pickup. They never came and woot hasn't responded to a dozen emails. I disputed with the cc company and am letting that play out. They will go under. Embarrassing move by ****** to aquire this dumpster.
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 245 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
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