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Woot
- Fashion
- Carrollton, TX
About this business
One Day, One Deal.
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I believe that Woot.com Woot LLC has turned into a Sham! I have ordered from before and had no issues until recently. I ordered two AC Units from Woot, and they arrived. One works well and the other does not. I have made several attempts over the last week via email and their CS number and have gotten nowhere. I do get email replies for either checking the warehouse for a replacement or offer a refund, I have requested either or and then get no reply. Today I tried contacting them via phone, I get the standard greeting and t... read more
Business response:
We apologize for the delay and all of the hassle that you have had with your defective AC unit. We have provided coaching to the Customer Service Representatives that handled your previous contacts. We are also currently investigating the issue with our Customer Service phone line. Please check your email for an update on your return. Once again, we apologize.
I ordered a two pack of sweatshirts. The day they arrived I tried one on and realized that their sizes were off. I Immediately tried to initiate a return and was informed that it was too late to return the product. How can it be to late when the return was requested on the day the package was delivered. Tried working it out but to no avail. Do not buy from Woot. Customer service is terrible. They do not care about the consumer.
Business response:
We apologize for the sizing issue that you had on your order. We are having difficulty locating your order based on the information provided in your comment. Please contact our Customer Service Team directly at *******@woot.com and we will get your issue resolved right away.
What a terrible company. Product ordered on 31 Jan on the Amazon site. Now it is 7 Feb and a tracking number was generated, but UPS has still not picked the package up. Scam alert. Never ever again will order from Woot. What a sham company.
Business response:
We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control.
I purchased a Fridgedair dehumidifier. When I plugged it in on the first day it was defective. When I called Frigidaire customer service they wasted no time in saying send it back. That made me curious as to why they didn't ask more questions or to try to see if it was user error. They didn't even ask. It appeared they knew they had problems with this piece of equipment. I purchased it through Amazon prime. I paid full price, the price was comparable to other dealers with a similar product. Now Amazon is saying the purchase ... read more
Business response:
Hello, We apologize for all of the issues that you had with your dehumidifier. This is not the kind of experience that we want for our customers. We are unable to locate your order with the information that is included in this review, so please contact our Customer Service team directly and we will get you taken care of. Again, we apologize.
I have been trying for the past 4 days to get a Return Shipping Label, and I keep receiving the run around. I was told by Woot to check my spam folder, but nothing is there. Then I was told that the shipping label was sent to my UPS.com email account, in which that account has been closed for 3 years. None of the representative are trying to re-send me the return shipping label. This is is frustrating! My order # is XXXXXXXX. I have emailed Woot 5 times, and each representative has not been able to assist me. This is ridic... read more
Business response:
We apologize for the issues that you had in trying to get a return label. We were sending the label to the only information that we had in our system. After you reached out to us with the updated information, we provided a new return label. It should be in the email account that you provided to our forum moderator. Thank you!
Ripoffs disguised as deals with no support. Bought a refurb that went on sale hours later brand new for the same price and can't cancel without some unknown shipping cost.
Business response:
Our goal is to offer the lowest price on the Internet that day, so prices can fluctuate. After reviewing your order, it seems that one of our Customer Service representatives is in the process of cancelling said order. We do not charge any shipping costs for our cancelled orders, and you will receive a full refund once the cancellation is finalized. Thank you!
I ordered a jacket and it came in with a defective zipper and missing decals - that was shown in the picture - customer service is nonexistent - no phone number or chat & after 5 emails - no response - stay far away from this company!!! - I will have to call my bank and dispute the charge
Business response:
After reviewing your order, it seems that one of our Customer Service Reps has already provided you with the return label and instructions on how to send the jacket back for a full refund. Our Customer Service Team responds to all emails within a 24-hour time frame to make sure that all of our customers are helped in a timely manner. Thank you!
On Oct 13th I ordered a set of Sony WH-1000XM4 Refurbished from Woot. They were quick to get them out and I received them a few days later. When I opened the box the box was labeled as containing XM4s but upon opening the case I discovered that the headphones them selves were the older XM3s. I wanted to get a 1:1 replacement but in trying to get CS to do this they asked me to wait 2 to 3 business days. Unsurprisingly, they claimed to have run out of stock and only offered me a paltry $20 credit or a return. This was not what... read more
Business response:
We are sorry about the issue that you had with your order. There was an issue with one of our vendors, and we are actively working to fix the problem. Our receiving team processes all returns and issues refunds as soon as the item is returned back to our warehouse (not including weekends and holidays). The amount of time that it takes for the refund to reach your account depends on your bank.
This business which I've never heard of, has hacked my account and tried to withdraw a charge of $764. They are a scam and must be CHARGED for their CRIMES!
Business response:
Hello, We are very sorry to hear that! You should immediately contact your credit card company and report and dispute the fraudulent charges. More than likely, this attempt was already denied by our security checks or by your credit card company. Pending charges will have to be cleared by them. We have passed this on to our fraud department for review. In order to expedite the review process, please provide the last 4 digits of your card, the date of the transaction and the amount charged. We apologize for any inconvenien... read more
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 217 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com