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Woot
- Fashion
- Carrollton, TX
About this business
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT PURCHASE FROM WOOT!! I would give them no stars if I could. Ordered refurbished TV from them through Amazon. Received TV and it was defective. Contacted company and Amazon immediately. Woot wanted us to pay for return shipping when that was not Amazons policy on defective items. Amazon contacted Woot and Woot guaranteed they would have the shipping company CEVA pick up TV for return. Almost 2 months later and they still have our money and there has been no contact from CEVA. Many calls and emails to both Woot and Amaz... read more
Business response:
Hello,Unfortunately we are unable to locate your order based on the information that has been provided. Please respond with your order number and we will be able to assist you further.
Terrible. My 2/1-2 month pool vacuum broke and they wouldnt do anything for me
Ordered a ******* S801B from Amazon earlier this summer. Unfortunately, the first unit they sent me had a significant amount of static interference when listening to my TV via the soundbar. I went through their troubleshoot process to no avail. I contacted customer service and chose to have a replacement sent to me. They communicated at the time that I would have 60 days to ship back their initially sent product. That communication was on June 9, 2023. The second unit they sent me had a very beat up box including broken styr... read more
Business response:
Hello,We apologize for the issue with the defective items. We are currently investigating the issue with our supplier in order to prevent this from occurring again in the future.In regards to the return, it appears that prepaid return labels have been created for both the original and replacement items. If you are not seeing both return labels, please make sure to check your spam/junk folder.
They sell sub par products. Items can be missing or not work at all. If you dont assemble to find the issue right away then they will not assist in resolving the missing pieces or malfunctioning item.This is most dangerous with off season products that you may buy in the hopes of saving money, but find to be faulty once the time comes to use it.
Business response:
Our standard return policy as listed on our website: You may return most purchases within 30 days of delivery for a full refund. Some orders qualify for a Fast Refund. If your order qualifies, then Woot will process the refund one business day after you drop off the package with the carrier. If your order doesn't qualify, we will process your refund within 5-7 business days after the package arrives to our warehouse.However we do make concessions on a case-by-case basis for orders outside the return window; please contact ou... read more
Woot is guilty of blatant bait and switch. They advertised an item and then shipped out a lower model of that item with less features. Woot automatically issued a credit that was a fraction of the cost spent but did not offer any other recourse short of return (most companies would at least offer a credit to be used on a future purchase so that the buyer is compensated for their time and hassle). When I asked when I can expect them to ship the correct item they advertised, they claimed it was a UPC mix-up and they never stoc... read more
I ordered the Ninja IG651 on sale. Before it arrived (after shipment) I received an email that they messed up and sent me the Ninja IG601 instead & they refunded $45 to make up for it. There are a lot of differences between the two & I didn't want the IG601. I returned the IG601, that I didn't order, for a refund, but that left me with the burden of taking a ************************************************************************* the first place. They also refused to send me the Ninja IG651 that I did order (at the price I ... read more
I ordered something but after a week it still shows preparing for shipping. I asked to cancel my order but it never happened even though my order still not being shipped out. **************** really ***** and call back always unavailable. Stay away from this company!!!!
Business response:
Hello!We are so sorry for any delay on your order. Our records show that your item was delivered to you on 7/26/2023 and your estimated delivery date at the time of purchase was 7/27/2023. If there is any trouble with your item or if you need anything else, please reach out to our support team at ********************************** and we are happy to help! Again we apologize for any inconvenience caused!Thank you!Woot ****************
Bought an air conditioner for $235.00 that came with no instruction manual and the parts did not fit. In an attempt to return it Woot sent a *** return label with my own address on it so basically it was going to ship it back to myself when I already had it. There was a slot to scan the turn to my phone and I took the scan to *** and it was going to be shipped to same lady named ******************************* and I have no idea who this is. When I finally got a shipping label to send back to them they wanted me to pay for t... read more
Ordered a Fire Tablet and what I received was a children's tablet with almost all access to surf the internet blocked have tried calling them numerous times and emailing. It's almost been a week and no responses.. horrible service wouldn't recommend to no one.
Business response:
Hello,We are so sorry to hear you have received the wrong item. We are not showing any accounts or orders with this name or email address. Please reach out to our support team at ********************************** and we would be happy to help make this right!Thank you,Woot ****************
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 245 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
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