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Woot
- Fashion
- Carrollton, TX
About this business
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This business which I've never heard of, has hacked my account and tried to withdraw a charge of $764. They are a scam and must be CHARGED for their CRIMES!
Business response:
Hello, We are very sorry to hear that! You should immediately contact your credit card company and report and dispute the fraudulent charges. More than likely, this attempt was already denied by our security checks or by your credit card company. Pending charges will have to be cleared by them. We have passed this on to our fraud department for review. In order to expedite the review process, please provide the last 4 digits of your card, the date of the transaction and the amount charged. We apologize for any inconvenien... read more
I was checking one of my credit cards and found 2 charges to Woot Inc. (never heard of until now) and called my cc companies security/fraud dept. My credit card company had never heard of them before either but they had charged over $1600.00 on my card in one day. Needless to say, the account is now being closed and investigated for fraud. I'm just happy that my credit card company was able to stop all this nonsense before the transactions were processed.
Business response:
Hello there, We're sorry to hear that.. It is likely that the order attempt was ultimately denied. We will forward this to our Fraud Team as well. You may see a pending authorization on your payment method. This should be removed automatically within the next few business days. Please let us know if you have any other questions or concerns.
I've never heard of WOOT INC DOT, but my card was used to make a $941.76 purchase. My bank's fraud agency contacted me to verify the legitimacy, thankfully. However, my card is now blocked - on a bank holiday, and I'm told I must get a new card.
Classic bait-and-switch. I don't know how they haven't been shutdown. Woot has a habit of "accidentally" sending their customers the wrong item and offering ridiculously low/unfair partial refunds to keep the items they didn't order. In my case I ordered a 4k monitor for $300 and received a refurbished 1080p model. The monitor they sent me can be found on their parent company's website, Amazon, for about $150. Woot offered me a $120 refund to keep the unwanted item, which still prices the item above what the item typically s... read more
Business response:
We are so sorry to hear that you received the wrong item. That is not the experience we want for our customers. We are having trouble finding your order with any of the information listed. We will be reaching out to you at this email address to make this right. We also be researching to find out what happened and get this corrected right away. We apologize for any inconvenience caused. Thank you, Woot
Bought a pair of RayBan sunglasses that I love, the last pair I owned were damaged, so found the same model on Woot for $92 and decided to buy. They showed IN STOCK in both colors. What I received was a totally different model - that I can buy on other sites for $79. Total bait and switch. I emailed support for help - and they said they would "look" for replacements in the warehouse and get back to me in 2-3 business days, but no guarantees that the model I ordered would be available. That was 8 days ago. They have my money ... read more
Business response:
We are so sorry that you received the wrong sunglasses. We have escalated your feedback to our management team to find out what happened and make sure this is corrected going forward. Unfortunately we do not have anymore of the correct style in stock to send you. We have sent a RMA and prepaid return label so that you can return your item for a full refund. If you need anything else, please let us know and we are happy to help! We apologize for any inconvenience. Thank you, Woot
Given that they are charging credit cards for the purchases, I am guessing that a two hour window for cancellations is illegal. After not receiving a shipping notification for a two days, I tried to cancel the order. I don't believe my rights under the credit card agreement would be protected if I waited for for days to pass. The prices looked too good to be true. If I receive a new watch (not a refurb, as others have complained about) or a refund, I will amend this review.
I would give zero stars if I could. I had to return an item to them because the sizing was not as stated. The returned item reached them and was signed for. I was told I would receive my refund in 3-5 business days and over a week later I still have not received it and the customer service is unreachable. They give you an option for them to call you but no way to call them however when you give your number it just apologizes and says they cant call because technical difficulties. Then they do not respond to their email eithe... read more
Business response:
Hello, We are so sorry for the delay in your refund. Our records show that your item was delivered to us on Monday 2/1 and has been refunded today. If there is anything we can do at this time, please let us know and we are happy to help! Thank you! Woot
They company try to charge my credit card for almost 600 hundred without my permission while I was sleeping in the middle of the night I have never ordered nothing from them my bank card was on Amazon.
Never bought anything from them, yet they keep trying to charge me $351 for something. They were flagged as fraudulent the first time they tried to charge me, but now it looks like I will have to change my card number and dispute the transaction.
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 249 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
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