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Woot
- Fashion
- Carrollton, TX
About this business
One Day, One Deal.
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ripoffs disguised as deals with no support. Bought a refurb that went on sale hours later brand new for the same price and can't cancel without some unknown shipping cost.
Business response:
Our goal is to offer the lowest price on the Internet that day, so prices can fluctuate. After reviewing your order, it seems that one of our Customer Service representatives is in the process of cancelling said order. We do not charge any shipping costs for our cancelled orders, and you will receive a full refund once the cancellation is finalized. Thank you!
I ordered a jacket and it came in with a defective zipper and missing decals - that was shown in the picture - customer service is nonexistent - no phone number or chat & after 5 emails - no response - stay far away from this company!!! - I will have to call my bank and dispute the charge
Business response:
After reviewing your order, it seems that one of our Customer Service Reps has already provided you with the return label and instructions on how to send the jacket back for a full refund. Our Customer Service Team responds to all emails within a 24-hour time frame to make sure that all of our customers are helped in a timely manner. Thank you!
On Oct 13th I ordered a set of Sony WH-1000XM4 Refurbished from Woot. They were quick to get them out and I received them a few days later. When I opened the box the box was labeled as containing XM4s but upon opening the case I discovered that the headphones them selves were the older XM3s. I wanted to get a 1:1 replacement but in trying to get CS to do this they asked me to wait 2 to 3 business days. Unsurprisingly, they claimed to have run out of stock and only offered me a paltry $20 credit or a return. This was not what... read more
Business response:
We are sorry about the issue that you had with your order. There was an issue with one of our vendors, and we are actively working to fix the problem. Our receiving team processes all returns and issues refunds as soon as the item is returned back to our warehouse (not including weekends and holidays). The amount of time that it takes for the refund to reach your account depends on your bank.
This business which I've never heard of, has hacked my account and tried to withdraw a charge of $764. They are a scam and must be CHARGED for their CRIMES!
Business response:
Hello, We are very sorry to hear that! You should immediately contact your credit card company and report and dispute the fraudulent charges. More than likely, this attempt was already denied by our security checks or by your credit card company. Pending charges will have to be cleared by them. We have passed this on to our fraud department for review. In order to expedite the review process, please provide the last 4 digits of your card, the date of the transaction and the amount charged. We apologize for any inconvenien... read more
I was checking one of my credit cards and found 2 charges to Woot Inc. (never heard of until now) and called my cc companies security/fraud dept. My credit card company had never heard of them before either but they had charged over $1600.00 on my card in one day. Needless to say, the account is now being closed and investigated for fraud. I'm just happy that my credit card company was able to stop all this nonsense before the transactions were processed.
Business response:
Hello there, We're sorry to hear that.. It is likely that the order attempt was ultimately denied. We will forward this to our Fraud Team as well. You may see a pending authorization on your payment method. This should be removed automatically within the next few business days. Please let us know if you have any other questions or concerns.
I've never heard of WOOT INC DOT, but my card was used to make a $941.76 purchase. My bank's fraud agency contacted me to verify the legitimacy, thankfully. However, my card is now blocked - on a bank holiday, and I'm told I must get a new card.
Classic bait-and-switch. I don't know how they haven't been shutdown. Woot has a habit of "accidentally" sending their customers the wrong item and offering ridiculously low/unfair partial refunds to keep the items they didn't order. In my case I ordered a 4k monitor for $300 and received a refurbished 1080p model. The monitor they sent me can be found on their parent company's website, Amazon, for about $150. Woot offered me a $120 refund to keep the unwanted item, which still prices the item above what the item typically s... read more
Business response:
We are so sorry to hear that you received the wrong item. That is not the experience we want for our customers. We are having trouble finding your order with any of the information listed. We will be reaching out to you at this email address to make this right. We also be researching to find out what happened and get this corrected right away. We apologize for any inconvenience caused. Thank you, Woot
Bought a pair of RayBan sunglasses that I love, the last pair I owned were damaged, so found the same model on Woot for $92 and decided to buy. They showed IN STOCK in both colors. What I received was a totally different model - that I can buy on other sites for $79. Total bait and switch. I emailed support for help - and they said they would "look" for replacements in the warehouse and get back to me in 2-3 business days, but no guarantees that the model I ordered would be available. That was 8 days ago. They have my money ... read more
Business response:
We are so sorry that you received the wrong sunglasses. We have escalated your feedback to our management team to find out what happened and make sure this is corrected going forward. Unfortunately we do not have anymore of the correct style in stock to send you. We have sent a RMA and prepaid return label so that you can return your item for a full refund. If you need anything else, please let us know and we are happy to help! We apologize for any inconvenience. Thank you, Woot
Given that they are charging credit cards for the purchases, I am guessing that a two hour window for cancellations is illegal. After not receiving a shipping notification for a two days, I tried to cancel the order. I don't believe my rights under the credit card agreement would be protected if I waited for for days to pass. The prices looked too good to be true. If I receive a new watch (not a refurb, as others have complained about) or a refund, I will amend this review.
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 217 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
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