Woot

Jeff D 

on BBB

4 years ago

I was checking one of my credit cards and found 2 charges to Woot Inc. (never heard of until now) and called my cc companies security/fraud dept. My credit card company had never heard of them before either but they had charged over $1600.00 on my card in one day. Needless to say, the account is now being closed and investigated for fraud. I'm just happy that my credit card company was able to stop all this nonsense before the transactions were processed. 

Amy T 

on BBB

4 years ago

I've never heard of WOOT INC DOT, but my card was used to make a $941.76 purchase. My bank's fraud agency contacted me to verify the legitimacy, thankfully. However, my card is now blocked - on a bank holiday, and I'm told I must get a new card. 

Chris S 

on BBB

4 years ago

Classic bait-and-switch. I don't know how they haven't been shutdown. Woot has a habit of "accidentally" sending their customers the wrong item and offering ridiculously low/unfair partial refunds to keep the items they didn't order. In my case I ordered a 4k monitor for $300 and received a refurbished 1080p model. The monitor they sent me can be found on their parent company's website, Amazon, for about $150. Woot offered me a $120 refund to keep the unwanted item, which still prices the item above what the item typically s... read more

Brett F 

on BBB

4 years ago

Bought a pair of RayBan sunglasses that I love, the last pair I owned were damaged, so found the same model on Woot for $92 and decided to buy. They showed IN STOCK in both colors. What I received was a totally different model - that I can buy on other sites for $79. Total bait and switch. I emailed support for help - and they said they would "look" for replacements in the warehouse and get back to me in 2-3 business days, but no guarantees that the model I ordered would be available. That was 8 days ago. They have my money ... read more

Len N 

on BBB

4 years ago

Given that they are charging credit cards for the purchases, I am guessing that a two hour window for cancellations is illegal. After not receiving a shipping notification for a two days, I tried to cancel the order. I don't believe my rights under the credit card agreement would be protected if I waited for for days to pass. The prices looked too good to be true. If I receive a new watch (not a refurb, as others have complained about) or a refund, I will amend this review. 

seth s 

on BBB

4 years ago

I would give zero stars if I could. I had to return an item to them because the sizing was not as stated. The returned item reached them and was signed for. I was told I would receive my refund in 3-5 business days and over a week later I still have not received it and the customer service is unreachable. They give you an option for them to call you but no way to call them however when you give your number it just apologizes and says they cant call because technical difficulties. Then they do not respond to their email eithe... read more

Ricky S 

on BBB

4 years ago

They company try to charge my credit card for almost 600 hundred without my permission while I was sleeping in the middle of the night I have never ordered nothing from them my bank card was on Amazon. 

Fahron 

on BBB

4 years ago

Never bought anything from them, yet they keep trying to charge me $351 for something. They were flagged as fraudulent the first time they tried to charge me, but now it looks like I will have to change my card number and dispute the transaction. 

HOWARD D 

on BBB

4 years ago

I ordered pants online which I was told to order 1 size larger than i normally wear as they were made of a stretch material. Received the merchandise I ordered and found that it does not fit. I cannot find how to return this order on the company's website and there are no phone numbers to call for customer service. The purchase order is XXXXXXXX. If there is no reply to my request, I will have to dispute the charge with my credit card company. thank you, Howard D