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Window Universe

5.0

About this business

Specialties With Award Winning locations in Cleveland and Akron, Window Universe has become the the leading window and door company in town. We are 100% locally owned and operated and due to our size we can offer big company pricing and warranties along with the care that a local company provides. It's the best of both worlds. We offer full service energy efficient replacements from very economical vinyl windows to complete full frame historic wood windows and everything in between. Give us a call to see what so many custome... read more

Location details

17411 Detroit Avenue, Lakewood, OH, 44107, United States

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WeekdayScheduleStatus
MonClosed
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 4:00 p.m.
SunClosed
5.0260 reviews
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Deb F's profile image
Deb F 
2 years ago

This is the second time we have used Window Universe and wouldn't use anyone else. Last year they installed new windows for us, and they are still perfect. This time we had a troublesome screen door and entryway. Sold us exactly what we wanted with no pressure or upsell. They insured that we were satisfied with their solution to our entryway issues, and we couldn't be happier. Our installation expert was courteous and thoughtful. Great job! 

Business response:

Thank you for your review. We love to see returning customers trusting us with their important home projects. We're happy to hear you had another great experience! 

Bob O's profile image
Bob O 
2 years ago

Unlike the majority of window companies using gimmicks to lure in customers, Window Universe gave us a straight-forward presentation of their approach. Their pricing for comparable quality windows was substantially below quotes from 2 other competitors. Aside from the pricing, we were impressed by the professionalism of Chad and his understanding of our needs. The installation exceeded our expectations thanks to the quality of workmanship. In addition to being knowledgeable, the installers were courteous and careful to keep ... read more

Business response:

Thank you for your review. It's always our goal to be straight forward with potential customers right from our initial meeting. Then following up on that with a quality install from our in-house install crew. We're happy to hear that your project went well and you're happy with your new windows. 

William R's profile image
William R 
3 years ago

From the get go with the sales rep everyone working for Window Universe was very professional. The installers were skilled and very courteous. The work performed was excellent. They lived up to the Window Universe WEBPAGE. KUDOS to Window Universe. 

Business response:

Thank you Bill. We'll be passing along the compliments to everyone involved. We definitely strive to be easy to work with and perform top notch installs for our customers. 

Pat Y's profile image
Pat Y 
3 years ago

From start to finish this company gave weekly updates as to when windows would arrive. I felt this was one of the most honest companies I spoke with, from the quote to the installers I highly recommend them 

Business response:

Thank you for the review. We definitely try to be completely clear and upfront with our customers, and keeping the communications lines open is very important to us. 

Jim C's profile image
Jim C 
3 years ago

I really appreciated being reassured from the first call they do not believe in a "hard sell" approach. And, it was not!! Great sales approach. No, if you sign now...! The sales person provided clear options focused on our needs. The office communicated weekly on the status of our custom made windows and patio door. The installers were very respectful. They answered all our questions. Great quality work. Clearly went to great lengths to do careful, quality work. Loved the guaranteed for life and transferable. This is an inde... read more

Carol M's profile image
Carol M 
3 years ago

I've thoroughly enjoyed working with these professionals at Window Universe. They are friendly, polite and on the ball with their customer service. We've had 3 different window and door projects done with them in our Century Home. The projects weren't just replacement but needed to have added special customization like changing from 3 double hung to patio doors and maintaining the oak trim and casings to keep the authentic look. While replacing a single hung window in the shower area with a horizontal slider, the outside sid... read more

Diane M's profile image
Diane M 
4 years ago

Excellent experience! Workers were timely, professional and efficient. Adult/kid/dog friendly team. Very courteous of our home. Would recommend to anyone! Windows look amazing! 

Mark G's profile image
Mark G 
4 years ago

I purchased windows from Window Universe approximately 2 plus years ago. They did a fantastic job. When I finally needed a new front door, calling them was a no-brainer. They install ProVia entry doors, the best in the business. The whole process from start to finish was top notch and professional. I have dealt with many home improvement companies in the past, only to be disappointed and let down. Not Window Universe, I can’t say enough good things about them. This is my first review ever, I don’t waste my time unless the co... read more

Michele Z's profile image
Michele Z 
4 years ago

I recently had two windows replaced in my home by Window Universe. Even with the current pandemic there was no delay in getting the windows in and installed. During the installation the gentlemen installing the windows were efficient and polite, adhering to social distancing and wore face masks at all times. The windows work well- opening and closing and look very nice. I would order from this company again. 

Frequently asked questions about Window Universe

How is Window Universe rated?

Window Universe has a 5 star rating with 260 reviews. 

When is Window Universe open?

Window Universe is closed now. It will open tomorrow at 8:00 a.m. 

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