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Window Universe
- Windows Installation
- Lakewood, OH
About this business
Specialties With Award Winning locations in Cleveland and Akron, Window Universe has become the the leading window and door company in town. We are 100% locally owned and operated and due to our size we can offer big company pricing and warranties along with the care that a local company provides. It's the best of both worlds. We offer full service energy efficient replacements from very economical vinyl windows to complete full frame historic wood windows and everything in between. Give us a call to see what so many custome... read more
Location details
17411 Detroit Avenue, Lakewood, OH, 44107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Purchasing windows for your home is serious business...and you will be spending serious money. I met with no less than four different window companies before making a final decision - that is a major investment in time, let me tell you. Some of those presentations were THREE hours long. In the end, it was an obvious choice between two companies - Window Universe and one other company. That's when I checked out online reviews...and then I visited the Window Universe office in Lakewood. From there, it was an easy decision. I c... read more
Business response:
Thank you so much for your detailed and thoughtful review! We know that purchasing windows is a big investment, and we truly appreciate the time you spent researching your options and ultimately choosing Window Universe. We’re especially glad to hear that our straightforward sales approach stood out to you. Our appointments are typically around 45 minutes or less because we believe in providing all the necessary information without taking up too much of our customers’ time. It means a lot to us that you valued that differenc... read more
True craftspeople installed my door and windows and I didn't even have to vacuum as they cleaned up and left spotless. Definitely using them for the back next year.
I loved working with Window Universe. Every person I dealt with was wonderful. They kept me updated along the way. There was no big sales pitch when they came to my house. I highly recommend them! I will definitely use them in the future.
Business response:
Thank you so much for your kind review! We're delighted to hear that you enjoyed working with our team and that you appreciated the clear communication and no-pressure approach. Keeping our customers informed and comfortable throughout the process is always a top priority for us. We truly appreciate your recommendation and look forward to working with you again in the future!
Just had WU replace a French door with a sliding glass door. We had our house built in 2013 and the builders didn't cover the outer frame with aluminum clad so there was wood rot in the door frame. WU replaced the wood frame sealed everything up nicely including aluminum clad outside. The door slides smoothly and the screen door frame is sturdier than any sliding screen door I've had in the past or used at anyone else's house. WU also replaced 5 original contractor windows for us in January which was also a big improvement i... read more
Business response:
Thank you so much for sharing your experience! We're happy to hear that you're pleased with the new sliding glass door and the improvements we made to the frame. Addressing issues like wood rot and ensuring a proper seal with aluminum cladding is something we take pride in, and we're glad it made a difference. It's also wonderful to hear that your new windows have already improved climate control in your home. We look forward to helping with the rest of your windows when you're ready. Thanks again for choosing us!
Tremendous experience with Window Universe. From quoting, measuring, and through install, the process was extremely smooth. My daughter has some asthma sensitivities and they were even able to schedule around us being out of town so my daughter wasn’t around during install. That was a huge peace of mind for us. The install crew was extremely kind and did a great job keeping things clean before and after install. The windows themselves are terrific. Big thanks to everyone one the Windows Universe team, couldn’t be happier wit... read more
Business response:
Thank you so much for your thoughtful review! We're thrilled to hear that everything from the quoting to the installation process was smooth. It was our pleasure to work around your schedule and make sure your daughter's health needs were taken into account—that's something we take very seriously. We're also happy to hear that the install crew kept everything clean and tidy, and that you're loving the new windows! If you ever need anything down the road, don’t hesitate to reach out. Thanks again for choosing us!
Great customer service. Glad my neighbors recommended them to me!
Business response:
Thank you for your review! We're so glad to hear that you're happy with our customer service. It’s always wonderful to know that a recommendation led to a positive experience. If you need anything else in the future, we’re here to help!
We hired Windows Universe last year to install 17 windows at our home and they did a great job. This year we decided to replace three additional windows, in our garage, and did not hesitate to call them again. Their work and craftsmanship is outstanding. When they came out to measure and give us an estimate, they were prompt, polite and on schedule. They kept us informed each week with an update as our windows were being manufactured. Any questions or concerns were immediately addressed. I would not hesitate to recommend the... read more
Business response:
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with Window Universe both last year and this year. It's great to know that our craftsmanship, promptness, and communication met your expectations. Keeping our customers informed and addressing any questions or concerns promptly is a top priority for us. We're grateful for your trust and your decision to work with us again for your garage windows. Your recommendation means a lot to us, and we're here to help with any future ... read more
Excellent service, quality product, helpful staff. We'll have them back for additional projects.
Business response:
Thank you so much for your review! We're delighted to hear that you were pleased with our service, product quality, and helpful staff. We look forward to working with you on your future projects. Your continued trust means a lot to us. If you have any questions or need assistance in the meantime, please don't hesitate to reach out.
I had 11 windows installed, the customer service from beginning to end was great! The crew worked well together and cleaned up. Window Universe Cleveland LLC is doing a great job keep up the good work!
Business response:
Thank you for your kind words and positive feedback! We're delighted to hear that you had a great experience with our team from start to finish. Providing excellent customer service and quality workmanship are our top priorities, and we're thrilled that you were satisfied with the installation of your windows. We appreciate your support. Thank you for choosing Window Universe Cleveland!
Frequently asked questions about Window Universe
How is Window Universe rated?
Window Universe has a 5 star rating with 253 reviews.
When is Window Universe open?
Window Universe is closed now. It will open tomorrow at 8:00 a.m.
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