Williams-sonoma

Justin B 

on BBB

2 years ago

I Ordered a prime ********** in advance with guaranteed delivery for our Christmas party Just so they can tell me that it's going to be 5 days late and they won't refund my money By the time it finally gets here we're going out of state And they're gonna Leave it on our porch so I can sit there and rot almost paid $300 with guaranteed delivery horrible customer service I will never recommend this company for anybody 

Alan 

on BBB

2 years ago

I ordered some products from Pottery Barn last year they kept billing me and then putting the money back and then I would see two deductions and one return they mustve done this eight times over a four month period and I waited for my order to come in now I ordered another product back in September they have removed $290 from my account four or five times and replaced it three times now they deducted another 290$ today I had emailed them before they claim they did not do it I talk to the bank and they have deducted it! They ... read more

Aly 

on BBB

3 years ago

I received a damaged item when ordering online and returned it in store. I spoke to 3 different employees in the store to return the product and still have not received the refund days later. They ended up refunding the incorrect item, which was less expensive, then charged me again for it due to their error. They assured me that I would be receiving the refund for the correct item. I still do not see any refund in my account days later and when I look up my order number, it says the return has been created but not completed... read more

NP 

on BBB

3 years ago

I ordered 3 items over a month ago and still have not received them. 1 of the 3 got cancelled due to out of stock, a month after ordering. Still have not received my refund for the item that was out of stock and still waiting on 2 items. Your website states that people can still order stuff and get it by Christmas, how horrible to post false information. 

Anna G. 

on BBB

3 years ago

This is a review on Williams-Sonoma online store. I ordered an espresso machine on 11/30, original arriving date between 12/6-12/8, I called to make sure it won't be cancelled on 12/7 since I didn't see any status change, customer service reassured me that it shouldn't be. However, order was postponed on 12/8 to arrive between 12/16-12/8 instead. I just checked the status today, guess what, ORDER CANCELLED. No email notification or anything. Funny thing is, the accessories I ordered from official website already arrived. Gla... read more

Tamika W 

on BBB

3 years ago

Your customer service is unacceptable. I ordered from you on Dec. 5th. You send me an email 7 days later to tell me the item I ordered is currently unavailable and won't be available for an unforeseen future. It took you 7 days really to inform me? This was a birthday gift that I was shipping to another state. How was I suppose to get another gift in time before Dec. 17th? I was a loyal customer. Brought several things from you in the past, however, to believe you were ok with this response time in a lane email is enough for... read more

Jeff T 

on BBB

3 years ago

Pottery Barn are imbeciles. I ordered a rug two weeks ago and they sent me the wrong size. I tried to return it by *** and they refused to accept it. I had to go buy all the return packaging materials myself because Pottery Barn ships their rugs in non-reusable plastic.Then Pottery Barn gave me a replacement order # which never arrived because they decided to cancel it after two weeks. Of course, they didnt tell me this, nor have I received a refund on my credit card yet. Ive actually money as well as time trying to deal wit... read more

Brianna F 

on BBB

3 years ago

This is a review for Pottery Barn Kids. We placed an order for a recliner at in July 2021, with a delivery date of mid-to-late November 2021. The staff at the location we ordered at were wonderful in assisting us with choosing a glider style and fabric that would be here before our due date of late December. Since then, our experience with PBK has been horrendous. We has absolutely no contact between July and November - we had to reach out to their Customer Support team in mid-November in order to check the status of our shi... read more

Aimee L 

on BBB

3 years ago

I am very disappointed in Pottery Barn. The furniture does not last. I ordered a couch from them and in only a few months the couch is indented. I contact them and they did not help me right away. I called every day for a week and then got some response. On top of that I signed up for a no interest credit card but instead I am being charged interest every month. If I knew I would have never purchased with them.