Williams-sonoma

Jane M 

on BBB

3 years ago

Placed order for chair I saw yesterday at approximately 5PM today. Received confirmation in email at 6:19PM. Saw email around 6:45PM and called to cancel. Picture not color leather sample I saw yesterday. Told could not cancelthey needed to request cancellation from vendor and wouldnt know for days if vendor would approve. I was prepared to go to store tomorrow and buy chair after reviewing leather samples and making sure I was getting right color. No more. Filing dispute credit card company. 

Lina S 

on BBB

3 years ago

The purchase of the ** stand was a horrible experience. It was delivered 6 months later, and the drivers did not assemble it and just left it in the middle of the room and drove away. Customer service doesn't work. 

Lisa M 

on BBB

3 years ago

We have had multiple promises about a $1500 bed we ordered in late August. At the end of August, wechose this bed because the sales rep in the store told us it was in stock and would be quicker. We were lied to four times on the phone (much less these email promises) about the delivery dates and the reasons. We were told the delivery date was accidentally sent to us. Then, we were told they would actually be sending it to us. Then we were told that the bed was at the back of the warehouse and couldnt be reached yet. Then, we... read more

lakshmi p 

on BBB

3 years ago

I bought holdmen handmade shelf online from potter barn and it is designed defectively, and I had to stay on phone for at least a hour because the customer service rep kept me on hold and did kept cutting me off. it was frustrating and waste of time .potter barn has poor customer service and they do not take accountability for any poorly designed items. if there was half start I would have given it. 

Amanda T 

on BBB

3 years ago

Registry is a scam. They do not give you the 20% off remaining items, as promised in the contract. They told me to place the order over the phone and they would try to get me the discount but no guarantee. I have logged several tickets online to fix my discount but all have gone unanswered. I was bullied by the chat agent saying I was incompetent for not knowing how to use the discount. And that they dont understand why placing an order on the phone would be troubling after dozens of calls to corporate, they have promised th... read more

Lexi 

on BBB

3 years ago

Creating a wedding registry with The *********************** has truly been one of the most disappointing and frustrating experiences of my life.I've had products arrive broken (4 of them), an order go missing, poorly packaged shipments torn open, gift cards sent to the purchaser instead of me (2 of them), and spent hours upon hours of my time on the phone with your customer service team. I've given up on receiving products in one piece and had to get credit instead. I've been transferred up to 4 times in the course of one c... read more

Denisse V. 

on BBB

3 years ago

June 2020 we purchase the dream swivel glider from Pottery Barn Kids and was delivered July 2020. We love how comfortable the chair is and that its perfect for petite moms. The only negative thing I could say about it is that it sheds feathers which is not good for a baby that puts everything in their mouth! It is now Oct 2021 and the chair started making very loud creaking sounds every time I rock my baby to sleep or swivel it. My husband took a look at it after our one year old found a washer on the carpet and thankfully g... read more

debby 

on BBB

3 years ago

I should have listened to these reviews! We had a horrible experience with a chair we ordered a year ago but decided to give pottery barn a chance again. BIG mistake! In July we ordered 3 pieces of leather furniture..assured we would have them by October COVID or not! Well we now are told that we will have to wait until February .one piece hasn't been started and the other two pieces haven't shipped although the website says they are in a warehouse! We paid for two pieces so we wouldn't get charged interest! Not even clear w... read more

Jacqueline C 

on BBB

3 years ago

I have been ordering furniture and accessories through a salesperson at Pottery Barn for my new construction house that I move into next month. She has done a great job of placing the orders and getting me the items I want delivered when I need them (after I close on the house and move in). However, the ceiling fans order was placed through Rejuvenation and was supposed to be delivered on December 15th. Not only did they change my delivery date from December 15th to being shipped the next day (October 26th), but when I calle... read more