Williams-sonoma

Kari 

on BBB

3 years ago

Do NOT order from Pottery Barn or their other businesses, if you have a problem with a order customer service will NOT help you and they will make you feel like you are less than! They dont hear you out nor come up with a resolution. You would think with how they over charge and make so much money on their items they would have better customer service and be able to help you! The supervisor I spoke with was horrible, Im shocked she had their job Interacting with customers. Save your hard earned money and spend it with a reli... read more

Maria H 

on BBB

3 years ago

This is regarding my order#*******. I ordered online last Nov 14 and called after a couple of hours to cancel my order. The ** person told me that it cannot be cancelled anymore because it has already been processed. I told her I want to cancel because I want to change my orders and I dont want to pay for another shipping fee. So she offered me that I can do another online order and shipping fee will be refunded. Also, if I want to return the items of my current order, she said once I received the order, called the ** again ... read more

Doug S. 

on BBB

3 years ago

They carry good products but don't stand behind the product. I purchased an expensive set of **** Henckels knives from a Williams Sonoma store in ***************, IN. At the time, the sales associate told me that if I ever have a problem with the knives or if one breaks, to just bring it back and they will replace it. Well I had one break but the *************** store is no longer in business. So I took the knife to a store in ************ and was very unsatisfied with the service. They told me that they don't replace knives... read more

Amber P. 

on BBB

3 years ago

I placed an order with multiple items. All items said unlimited flat rate shipping. I used gift cards to pay for part of the items. After checking out I noticed I was charged $340 in shipping on a $1090 order. There were 2 separate shipping charges. I called to inquire about the excess shipping when all items were marked unlimited flat rate shipping. I was disconnected and my order was cancelled without me requesting cancellation. I spent 2 hours getting the issue corrected. I now have to wait **** days for a replacement gif... read more

Zachary J 

on BBB

3 years ago

Where do I begin? Hands down West Elm is the worst company I have ever worked with. I have spent over 10hr on the phone with the company and they have still not resolved the issue or returned my money. I had two separate orders with multiple items placed on 9/23/21. This is where thing takes a turn for the worst. West Elm's computer system could not let the delivery portion of the company know that there were two orders to the same location (delivery service seems to operate completely separate from the rest of the company, ... read more

Jeanetta K 

on BBB

3 years ago

Purchased one size large personalized Christmas stocking on the website. When the order confirmation was displayed on the screen there was a size medium stocking also in the order somehow, likely due to a website issue as the agent mentioned she just had somebody call about the same thing. I called Pottery Barn customer service immediately (within 2 minutes) and was told the second stocking, that was somehow added to the order, could not be cancelled. This order was not in fulfillment, I didn't even get an order acknowledgme... read more

RT 

on BBB

3 years ago

Had a truly awful experience with West Elm and thought Id share. Over the course of a week I purchased some dining room chairs and a bedroom set that together totaled about $9,400. This is a lot of money to us, but we needed new furniture and really liked the design. The quality seemed nice as well. The furniture is on backorder and not expected to arrive for at least a month but the chairs arrive in about 10 day. The day I receive the dining chairs, I also receive a Black Friday email ad saying the chairs are now $600 less ... read more

Ruby H 

on BBB

3 years ago

I'm starting to see a pattern. My experience is similar to other reviews. I ordered a sectional at the beginning of summer with an estimated delivery date approximately 3 months. The delivery dates have been delayed multiple times. Now it's marked as backordered and the estimated date pushed back (once again) to the next year. Given the long delay, I tried to cancel my order but was told they are unable to do so until the item arrives at the dock... I understand the shipping delays due to COVID, but had I known about their r... read more

Gracie R 

on BBB

3 years ago

I am shocked! Purchased a lampshade at Pottery Barn (owned by ******* Sonoma). Didn't fit so returned it, following their directions. Told I would receive a full refund, but come to see that for a $79 lampshade, they charged me $40 return fee, taxes on the return fee, taxes AGAIN on the item. When I protested loudly, rep told me I was the FIRST PERSON who had ever complained!!! Bull!.... That is beyond a red flag -- DO NOT BUY FROM ******** SONOMA!!!