Williams-sonoma

Jean C 

on BBB

2 years ago

We have purchased tons of furntiture and decor from PB over the years. We have experienced substantial delays over the last year - some of which were understandable. Most recently, however, we ordered a set of two chairs. We ordered them based on the representation that they would be delivered timely. They were delayed on multiple occassions. THEN when they were both to finally be delivered, only one of the two was delivered. When only one was delivered, we were going to deny the order, but were told the other one was simply... read more

Brett C 

on BBB

2 years ago

We never received a gift that was purchased for us. Their customer service MO is to tell you they will get back to you in 24 hours, but they have no intention of actually getting back to you. 

Rachel B 

on BBB

2 years ago

I ordered the ************************ Table on 1/6/2021 through West Elm. When I ordered it said the item was backordered until April 2021. I continued to check the order details and the expected delivery date would update to the next 2-4 days. I called customer service several times throughout the year and all they could tell me is the same details I saw on the order details page of my account. I finally called again in December 2021 since it had almost been a year, and asked customer service to put in a ticket with the ma... read more

Bethany L 

on BBB

2 years ago

I ordered a table over a year ago in October. They tried to deliver it, but the delivery people could not put it together. They told me they would order a new table. Then the table became unavailable to order and no one told me until I called about it. Once it was unavailable and I asked for a refund, they could not issue it because my credit card had changed. Even though I have updated my credit card information and called almost every two weeks for the last 4 months, I still have not received a refund. They do not even apo... read more

Sarah L. 

on BBB

2 years ago

I placed an order, order number (it would not let me post with the number) on May 15th. When I placed this order this originally had an estimated delivery date of October 13th-27th for the dining table .The chairs which were also on this had an estimated date of November 4th-8th. Ironically on May 23rd, I received an email saying the dining chairs were already being shipped. I was no where near ready for them as I was expecting them in November, however I wasn't complaining at the time.Today is now December 29th, and on Dece... read more

Shelly P 

on BBB

2 years ago

I am extremely disappointed in Pottery Barn. I have always loved their products and purchased many over the years. I recently purchased a chandelier (online) from them that I was really excited about. Not only is it beautiful, but it's fair trade! About two to three weeks after I received it, it went on sale. I called for a price adjustment and was told they do not offer price adjustments on items already shipped. The chandelier was still in the box! They told me in order to receive the discount, I would have to ship the cha... read more

Oana S 

on BBB

2 years ago

Worst customer service! Been chasing them for 2 months on a refund! 

Hayes 

on BBB

2 years ago

Their company ************* promised shipping on something by December 22. They never completed the the order. **************** lied continually about where shipment was. 

Kaitlin T 

on BBB

2 years ago

Any company that mass-fires employees days before Christmas deserves none of the customers they receive. Unethical business practices, disregarding the time and effort made by employees, and with no severance package? Horrible company.