Williams-sonoma

Anjie O 

on BBB

2 years ago

Bought a GreenPan for my Mom in Sept. The finish started to come off, so I called ******* Sonoma (WS). Would have taken it to the store in *******, **, but they closed it several weeks ago. Short version - WS told us we have to call GreenPan because its been so long since we purchased it. My perception - ******* Sonoma does NOT stand behind what they sell. 

Ambar R 

on BBB

2 years ago

I ordered furniture in September 2021 and today, January 31, 2022, customer service can't tell me where the order is. It's read "preparing to ship" for months every though the product's in stock on their website. They can't even give me a reason as to why my order is missing, though they charged me for the order months ago. After waiting nearly 5 months, I had to cancel it and will never order furniture from them again. 

Ilana K 

on BBB

2 years ago

I ordered a fan, and the very same day realized I made a mistake. The fan light has no dimming option. Called their customer service to cancel and they did. OR so they said. Decided I didnt trust it and checked with a rep via chat, he said its cancelled but he is also not sure so better call back to make sure the previous rep did it? Really? Long story short, it shipped anyway. No apologies, nothing. I got return labels to send it back, of course free of charge BUT, my money ($917) tied up not the package gets delivered but ... read more

Christine G 

on BBB

2 years ago

I placed an order for classroom valentines. I needed 21, and the website said they come in packs of 12 (I even have a screenshot showing set of 12 for this item). When they arrived, they were in packs of 8. I tried to fix the problem myself, by ordering more, but they are out of stock online. My son already wrote his name on the ones we have, so I cant return. I called and asked if they could help, maybe find them at a store that has them in stock? When I explained I didnt receive the amount I was expecting- I WAS CALLED A L... read more

Derek W 

on BBB

2 years ago

Ensure you will not want to cancel an order once placed, as they will refuse to cancel the order so that they can charge you a full shipping fee.I ordered on 11/25/2021. The order had not shipped by 12/30/2021, and I called requesting the order be cancelled. They refused to comply with my cancelation request. I called every day from 12/30/2021 until 01/06/2022 requesting an order cancellation and they refused to cancel my order. On 01/07/2022 the item shipped to their "distribution center". Once there they refunded me the co... read more

Valerie H. 

on BBB

2 years ago

I ordered 8 dining chairs four days ago. They are in transit to me, supposedly. I saw on the website that they reduced the price by $35 ( per pair). As chairs are shipped in pairs it would be a difference of $135.60. I called customer service and asked for a price adjustment since It was only 4 days ago that I placed the order and I have not received the shipment. The ** rep spoke with a Team Leader only to tell me that they do NOT do price adjustments. I inquired about refusing shipment and reordering at the reduced price a... read more

Anne T 

on BBB

2 years ago

I ordered a simple gift card in November to give my son-in-law for Christmas. I received tracking updates that it was on its way for weeks - all the way until January 20th when I finally called Williams-Sonoma out of desperation and frustration. After 45 minutes of being put on hold I was told they would look into the problem and get back to me. I have just received a tracking notice that a replacement will be delivered Feb *****. That's almost another month, and 3 months after a simple gift card was ordered! How can they do... read more

Kimberly N 

on BBB

2 years ago

I had items in my Pottery Barn shopping cart. I received two emails noting Free Shipping on my cart. I went to my cart to place the order and was charged with Shipping. I spoke to customer service - was on on the phone 1 and 1/2 hours and was told because the emails, which came from Pottery Barn, did not have a code, they would not honor the Free Shipping. I was going to purchase almost $600 in merchandise. Needless to say I am without the dishes I wanted to order, but I refuse to let any company take advantage of me. DO NOT... read more

Ang S 

on BBB

2 years ago

Sold us an expensive piece of nursery furniture with the claim that the item would be delivered with ********************* a major metropolitan ** city is viewable from our neighborhood but I guess our ZIP Code didn't qualify?We learned this the hard way, expecting a dresser for a newborn to a home with a disabled adult and a 5-month pregnant woman's home that would be carried up and assembled. Instead it was dumped off at the front door by UPS.West Elm/Williams Sonoma wouldn't give us a credit, an explanation, or any sort o... read more