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Williams-sonoma

1.4

About this business

Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more

Location details

7875 Montgomery Rd, Ste 2123, Blue Ash, OH, 45236, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
1.41,151 reviews
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Barbara F's profile image
Barbara F 
2 years ago

Contradictory information about an order (expected at my home today) as to whether it had shipped (yes from one representative, no from another.) 30 minutes on hold trying to reach a supervisor. Disorganized is the most charitable interpretation. When I tried to cancel, lots of roadblocks. Will avoid in the future. Dont want to deal with this sort of a company. 

Ar V's profile image
Ar V 
2 years ago

I ordered a sofa in November 2021 and it was supposed to be delivered by now. I have reached out to Pottery Barn multiple times and they have said that I need to wait ***** days until after the estimated delivery window passes to submit a cancelation request. They claim this policy is listed on their website and it is not. I took screenshots with a timestamp so they can't just add it and say it was there because I was never ever informed of this policy. Quite the opposite. I was told the sofa would likely not take the full w... read more

Pauline K's profile image
Pauline K 
2 years ago

Horrible quality of Pottery Barn products. No warranty/guarantee. My second grader's back pack strap webbing unraveled and not repairable.. had this for less than a year and more than half the time was not used due to covid and remote learning. **************** is terrible and they do not stand by their products. Ask you a bunch of questions and send pictures only to recite their 30 day return policy, and won't even replace their defective, poorly made products. Most of their furniture is manufactured wood/particle board wit... read more

Ronald D's profile image
Ronald D 
2 years ago

****BUYER BEWARE****I placed an order online with Rejuvenation.com for a table. After 15 days I did not receive the table or get any response to schedule a delivery date. I called **************** to cancel my Order and request a refund. The 1st representative I spoke with hung up on me. I called back again and the 2nd representative cancelled the order and requested a refund but said I would be charged a $299 cancellation for ******************* on an item I never received or notified of any delivery date. I will not be sho... read more

Kelly G's profile image
Kelly G 
2 years ago

I ordered a gift from a wedding registry. When I clicked on the item I wanted to purchase, the link took me directly to Pottery Barn where I made my purchase. I then was directed back to the wedding registry website where I indicated that the item was purchased. In their infinite wisdom, Pottery Barn shipped the item to me (I live three states away from the registrant), and when I called them and told them it was delivered to the incorrect address, they wouldn't correct the problem. Instead, I was told that since I ordered i... read more

P.P's profile image
2 years ago

I finally gave in and decided to shop at Pottery Barn Kids. I purchased a bag pack and water bottler for my daughter. Shipment was fast, bag was great, water bottle not so much. Within 2 weeks the water bottler was leaking, to the point my daughter could not use it any longer. I called customer service informing them of the broken bottle, and the representative was very short with talking to me, and came off very rude to the point I felt like I needed to hurry off the phone. The representative informed me a replacement bottl... read more

Agnes J's profile image
Agnes J 
2 years ago

Were going through the worst experience with this company!!! We ordered a sleeper sofa on November 12, 2021 (paid for in January 2022). The delivery was scheduled for March 30, 2022. In preparation for the sleeper sofas delivery, we donated our old sleeper sofa a day before the delivery. On a day of delivery, March 30th, we were notified by delivery company that the sleeper sofa was not being delivered as it was damaged in transit to the warehouse (way before our scheduled delivery date). We have family from overseas coming ... read more

Maggi P's profile image
Maggi P 
2 years ago

Pottery Barn has become the ******* of furniture. So sad at how they dealt with my order that i waited weeks for and then delivered only 1/2 off it. Before it arrived the price changed and they refused to adjust my charge. Now they are saying they no longer have the missing chair. Impossible to speak with anyone who knows anything. The level of service at this company has gone down so far that I expect to see it closing ALL locations any day. DO NOT TRUST THIS COMPANY!!!! 

Angela S's profile image
Angela S 
2 years ago

Do not purchase furniture from Pottery Barn. I ordered two Sussex Nightstands in January 2022. They were backordered with a three month wait. No problem. However, when I received them in March 2022, they were in disastrous shape. Table leg pieces that were too long and did not fit. Pegs that did not line up. Multiple cracks in the frame. Random screws in the box. I had to break out the power tools to even assemble properly. I chose to do this because I was not going to waste my time returning for a second round of poor quali... read more

Frequently asked questions about Williams-sonoma

How is Williams-sonoma rated?

Williams-sonoma has a 1.4 star rating with 1,151 reviews. 

When is Williams-sonoma open?

Williams-sonoma is open now. It will close at 9:00 p.m.  

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