Williams-sonoma

Miriam F. 

on BBB

2 years ago

I ordered a wedding dish in September 2021 for a friends daughter that arrived broken. I called, got it straightened out for another dish to be delivered. By May 2022, the gift still had not been delivered. I saw the dish in the Va Beach town center store, on May 5, 2022, and decided to buy it, so that my friends daughter could have it before she moved to ******. The woman helping me assured me that I would be reimbursed within 3 days. I was never reimbursed. So much time has passed that neither I nor the bride have the orig... read more

Nebiat S 

on BBB

2 years ago

I had moved to ***** and decided to buy new furnitures, bed and bedding items and other items like throw, eg, ******************* Throw, 50 x 60", Heathered Charcol. Because of the long delay in delivery, I called Pottery Barn and canceled all my pending orders. At the time of cancellation, I was told by the agent that he had worked with his supervisor and confirmed the cancellation and that I will not get charged and I will not get any items sent. To my surprise a month or so later, not only did they charge my credit card f... read more

Luke S. 

on BBB

2 years ago

I had just moved back to my home town and decided to order a couch last August with hopes to invite my family over for the holidays (still 5 months away). The order was delayed until after the holiday which was a disappointment, but not the end of the world and understandable as there are logistics issues with shipping at the time. The sectional I ordered was missing 2 legs. The delivery team stated that I would need to call customer service to get this corrected as they were not found in the warehouse. After contacting cust... read more

David L 

on BBB

2 years ago

I placed an order for several upholstered pieces. Only days after the order was paid was I given an "expected" delivery date, over 6 months. As this was too long to wait I tried to cancel order. I was informed that "custom" orders cannot be cancelled, even though production on order would not even start for months. Very deceptive, I was not informed that the order could not be cancelled or that it would take so long until after order was placed. Now stuck with over $8,000 of furniture that won't deliver until October or Nove... read more

Carrie H 

on BBB

2 years ago

Here is my review of the item I purchased twice -DO NOT BUY THE POTTERY BARNMELANGE QUILT #******* COTTON HANDCRAFTED QUILT OR OTHER PRODUCTS FROM THIS LINE. There is zero quality control and more than once this item was received severely defective and should never have been approved for shipment to a paying customer. I ordered the Cotton Handcrafted Melange Quilt #******* at a full price cost of $279. It has two obvious black marks at the front middle of the quilt. I called customer service and waited almost an hour for ass... read more

Alison F 

on BBB

2 years ago

I've been a Williams Sonoma family of brands customer for two decades, but their decline in quality and customer service has been steep. After repeated negative experiences I have finally learned my ****** and am no longer shopping with them. I've spent far too much time and lost too much money dealing with their issues, over three thousand dollars on my current order which began six months ago with no end date, assistance, or resolution in sight. BUYERS BEWARE - quality is not what it once was, and should you need any level... read more

Lisa V 

on BBB

2 years ago

Buyer Beware!! I ordered 2 items early December, 2021. Both were a problem!One item was due to be delivered in early February. Then in May, now end July - 6 months after their agreed delivery date and 8 months after purchase. I have spent over 2 hours on hold each time I try to talk to customer service. Their reply is that it is their supplier who has issues - not their fault nor their need to manage. However, my contract is with West Elm (Williams Sonoma) not with their supplier. Their supplier relationship is their busines... read more

Sharon R 

on BBB

2 years ago

I ordered two bistro chairs online in March 2022. They arrived April 16, but one was damaged and had to be reordered. The replacement arrived today, May 20, but it was also unacceptable, with a split through the wood frame at the back of the seat. Really bad quality control, and a lot of frustration that after two months I still don't have the chairs I paid for.Side note: Williams-Sonoma's customer service area on the website has instructions for leaving reviews, but the process has been disabled. Wonder why?! 

ivan l 

on BBB

2 years ago

i placed an order for an anton ****** took 4 delivery and end up i was told its lost! First delivery: got a call one day before the delivery day stating the table is not delivering 3 months from the day. OK fine, i went to ikea and got a table to use, then a month later, i got a call stating the table is ready for delivery, on the day of delivery, i got a call from the driver saying he only has the top, so we went ahead and reschedule for a third try, and this time they come with just the bottom..... and i called for the 4th... read more