Williams-sonoma

Renee H 

on BBB

2 years ago

I have always loved Pottery Barn's style and products but I have had the worst customer service and experience with purchasing my living room furniture. My couch was order, canceled (by Pottery Barn store), reorder, backordered (5 months later) and then the loveseat was lost at the dock (total time 7 months and still missing). On the day of delivery not ONE CUSTOMER SERVICE OR SUPERVISOR called me to notify me that they lost the loveseat. PB Dock called after delivery to apologize. Not to mention the backordered entertainmen... read more

Andrew G 

on BBB

2 years ago

I made a purchase for $5k and was persuaded by the cashier to open a Pottery Barn credit card to receive a 0% financing promotion, only to be charged for interest later. When I spoke to the credit card company they sent me to the store. When I talked to the store they sent me back to the credit card company. Ive been charged an additional $200 for an item for a credit card I didnt want in the first place. Neither the store or credit card company are willing to resolve the issue. On top of that my item was broken when it was ... read more

Cathleen W 

on BBB

2 years ago

Ordered wedding gift online 2/19/22. No indication this item was not available. After over two weeks of no updateson 3/10 .. I contacted WS to inquire. Was told item ship date now moved to 3/24. As wedding is 3/19 I called to cancel order. (Not yet debited). Was told this cannot be cancelled as a label already printed. Item has not been debited or shipped. Supervisor involved and again, cannot cancel. I would tell anyone NOT to order online from WS. Poor communication on their end and no true customer service. 

Lucia P 

on BBB

2 years ago

heir customer service non-existing. I received a cavalier approach from all representatives I spoke to regarding an order I placed in November of last year. After months of waiting and following up on my own by calling their "customer service" my order cannot be fulfilled because the product is no longer available.A computer generated notice arrived by email today.My order was first placed in November of last year-after waiting months on Feb 22 my order was cancelled because my credit card had been replaced and payment didno... read more

Elizabeth R 

on BBB

2 years ago

I recently purchased the Faux Mixed Blooming Flower Easter Arrangement as a gift for my daughter-in-law and was embarrassed when the product arrived. The floral materials were cheap and sparse. The entire arrangement looked like it belonged in a bargain-basement clearance sale. I amended it with additional floral materials which helped a bit, but not much. The $179 cost is laughable in view of the poor quality. I will never purchase anything like this again from Pottery Barn. upscale home furnishing store, indeed. What a jok... read more

Sena S 

on BBB

2 years ago

This company has been nothing but a nightmare for the past year Ive been dealing with them. I dont even know where to start but Ill keep it short and simply say that I was charged when I was told I was not going to be, charge for furniture I never received, and still waiting 13 months for a chair I was charged $2300 for and still have not seen. I have received damaged and broken items, I have had their third party delivery company Ryder, be an absolute nightmare to deal with, showing up at my home on days they werent schedul... read more

Kevin L 

on BBB

2 years ago

Do not shop at this store. I spent more than $30,000 on new furniture. They gave me the wrong estimated delivery dates multiple times. The delivery service is just awful. They delivered the wrong items, ordered the wrong replacement items. 3 pieces of furniture delivered to us damaged. I asked about the remaining items and got sent to about 20 different representatives. Some of them are not helpful at all. Have they heard of case management - Having one representative assisting with the same customer until all items are deli... read more

Julia Q. 

on BBB

2 years ago

I purchased a bed from West Elm on 09/22/2021 which was delivered on 10/08/2021, on the arrival the bed headboard was damaged but as I was moving in and had no bed, the delivery guy told me to receive it and someone from customer service would call me to arrange the replacement. They did call and arranged the new bed delivery and damaged bed removal with a promise that the new delivery date would be between 10/19/21 and 11/02/21 and that's when my problems started. This new delivery was postponed several times and when it fi... read more

SANDRA B 

on BBB

2 years ago

I purchased a item 12/18/21 and still as of 2/24/22 have not received the items that I thought I was ordering in enough time to receive for a wedding gift 2/26/22, now another delay received stating the new estimated delivery date is between 3/2/22 - 3/12/22, I'm so disappointed..even though I like the merchandise the merchant carries the "customer service delivery" practices are horrible, and this is not because of the pandemic, this has happen several times to me in the last (5) years, I'm done with Williams Sonoma in refe... read more