Williams-sonoma

JOHN-RYAN L 

on BBB

2 years ago

WOW, I TRULY CAN'T BELIEVE THIS COMPANY AND THE WAY THEY HANDLE THEIR BUSINESS. I HAVE BEEN ON THE ***** FOR OVER 2 HOURS TRYING TO GET MY RETURNED HANDLED. THEY TOLD ME THERES A CHARGE FOR THEM TO COME PICK IT UP AFTER YOU HAVE ALREADY SPENT $299 JUST FOR DELIVERY EVERY COMPANY, I HAVE DEALT WITH IN THE PAST USUALLY WAVES DELIVERY CHARGE. IT IS WHAT IT IS AND NOW THEY WANT TO CHARGE TO COME PICK UP THEIR PRODUCT. YOU ASK TO SPEAK TO A MANAGER ON THE ***** AND THEY JUST PUT YOU ON HOLD FOR MINIMUM OF 30MINUTES. I AM TRYING T... read more

Rebecca S. 

on BBB

2 years ago

I purchased a high priced couch and matching chair. I received the couch in Sept 2021. I was away on and off for three months plus after I received the couch. When I returned in late April 2022 I noticed the pilling and the baggy material on the couch cushions. With just little use the material started to pill, it not only pilled it picked up the colors of the clothes that were on the material. The material also is saggy. I am the only one that uses this couch, and am very tiny. The material is of a very low quality, I read ... read more

Kirsty T 

on BBB

2 years ago

WORST COMPANY - these people should not be in business! Came on here and suddenly feel like we're not alone. Ordered a table back at the start of January that was supposed to be delivered the end of January. Didn't happen. Finally it got scheduled for March 11th. My husband took the day off work and we get a text that morning that they couldn't find a piece of it and would find it within a few days. That never happened. We're now Mid-May and still no table. Everytime we call we get told someone will call us back the next day... read more

Brisa S 

on BBB

2 years ago

Allow orders to be placed when they're not in stock, and won't be for months. Terrible! Can't believe they're in business. 

Susan B 

on BBB

2 years ago

Bought kitchen aid artisan stand mixer from *********** store for my mom for Christmas. Mom lives in different part of state and doesn't drive. She used mixer once and then it didn't work anymore. In meantime our location closed. By time I could arrange to go drive out of town to pick up mixer and then arrange to drive to a different part of state in extreme opposite direction to the only remaining store in state, the 30 day return policy had expired. Called online customer service and was told they can only help with produc... read more

Engracia K 

on BBB

2 years ago

Buyer beware, cancellations of orders are not allowed. **************** is in place only to keep an order in play. Create complications and hardship for customer. I placed an order on some lightbulbs, nothing extravagant, in stock item and had to cancel because was told that shipping could take up to **** business days for in stock items. *************** or clarifying that it could ship any quicker. Literally spoke to someone on the phone that could NOT expedite the order. I called back to cancel within about twenty minutes ... read more

Kristin M 

on BBB

2 years ago

Like many of the reviews here, I placed an order in October of 2021. I understand the supply chain delays from the pandemic, but I had to reach out numerous times over the course of many months to get updates on the delays; they did absolutely nothing to keep me apprised of the status of my order. Then in February 2022, my card was charged because they said the order was shipped. The delivery date came and went and I had to follow up AGAIN. This time, after many calls, they determined it was "lost" and send a replacement tha... read more

Eileen B 

on BBB

2 years ago

I ordered a Le Creuset baking dish on a sale on Nov 27, 2021. It was originally scheduled to be delivered on Dec 5th, but then got pushed to Dec 29th, and then into Feb, and then into April, and then May, and now finally they are quoting August. Note that this dish is still being sold on their website. They obviously take the money and run and you get these 're-schedules' so that they can skirt around any backorder limits on how long they can hold your money. This is the last piece I need for my set so I am reluctant to canc... read more

Danielle G 

on BBB

2 years ago

I ordered off of my friends baby registry. It has been issue after issue. Speaking with 5 different people who have given me the run around. The items were never even taken off the registry and were purchased by other people and now I can not even get my money back.