Williams-sonoma

Ben R 

on BBB

2 years ago

Absolutely abysmal customer service. They sold us two chairs at a discounted price online then sent the wrong items. When we informed them that we received the wrong items we were instructed to go back online and to a) determine if they were in stock and b) buy at the regular price. Solange in the escalations department told me that I "shouldn't believe anything I tell you because it may or may not be right online." This is the most ridiculous statement I've ever heard from a customer service representative. She would not ev... read more

Chris A 

on BBB

2 years ago

Bought a table in May 2021 for my front deck. This spring, one of the slates warped and broke off. The company reviewed the issue and denied my request to replace the table when it was definitely a manufacturing issue. Issue not representing or standing behind their product. White glove service?? Dont recommend this COMPANY since they refuse replacement when definitely a manufacturing issue. 

Jim T 

on BBB

2 years ago

Horrible service, and as a design professional (architect) who orders a lot of furniture, I can truly say they are in a class by themselves. They continue to lie about dates of delivery and change them at random and never communicate with me. My order is now 8 months overdue and they keep saying it is coming in and promising a earlier date to those who order today. At one occasion they even transferred me to a *** talk line-wow that was a bad experience. 

Kelly B 

on BBB

2 years ago

Was gifted a $500 microwave/appliance. Six months later it malfunctioned. I contacted customer service and after a week of conversations I was told they won't exchange (I only wanted the same one, not money back) my defective appliance. They suggested the manufacturer might do it. At this rate, that appliance cost approximately $100 per month to use. Unacceptable and extremely disappointing. 

Bianca A 

on BBB

2 years ago

0 stars, Ikea has better customer service than ********************. Please let that sink in and never buy from Williams and Sonoma. I ordered a custom bed frame in Aug 2021, expected delivery was **** weeks. In Oct I get an update saying delivery has changed to Dec. I checked West Elm's website and it still said **** weeks if I ordered in Oct, which I knew was a lie because I had been waiting that long. I reached out to customer service to see that my bed frame was being made. No response. I reached out on Instagram I final... read more

Jennifer M 

on BBB

2 years ago

Placed order for sofa 2/28/22 for a delivery 6/1-7/1. Informed my credit card would be charged late May when item shipped. On 6/18, receive correspondence my sofa was delayed until late August. 6/20, I cancel order in Pottery Barn store (*****) with rep named ****. 6/23, my credit card is charged $4,094. 6/23, called PB and representative, ******, initiates a refund. 6/24, receive email about order from a rep named *** to provide assistance with remainder of my order. I wrote detailed email to rep requesting written proof my... read more

Kenneth C. 

on BBB

2 years ago

Purchase a bed frame and it took 5 months for it to get to me and while they assemble the frame, they were missing parts to complete the bed frame. The guy that assembled it said he will note it down and take pics and send it to the manufacturer for replacement waited almost 2 weeks and no call back or anything, called them for updates and they said they had no records of anything and I told them we are missing some parts to complete the bed frame and they said theyll call the assembler and delivery company if they had any n... read more

Edward C 

on BBB

2 years ago

Placed an order from Pottery Barn in February for expected delivery in late May. Outside date on the delivery goes by with nary a word from PB. I try to find out what's going on and, after about 6 calls and 2 weeks, am told that the item is in the US, through customs, and ready to be delivered to the distribution facility where it will then be sent to us by June 24th. June 24th comes and goes, again, with no word from PB so I call back and am told that, no, the item hasn't even been built yet. I ask to speak with a member of... read more

bernardo p 

on BBB

2 years ago

WORST SERVICE EVER! DON'T BUY HERE UNLESS YOU WANT TO WAIT 3 MONTHS FOR YOUR "IN STOCK" ITEMS!My delivery appointment was supposed to be today after waiting for 2 months and a half when it was supposed to be 2 weeks after we went to the store because it was in stock so no big deal, we even choose this items cause they were supposed to be in stock! And now that we move trips and arrange with our jobs to be home to get the items, They just send a message that delivery was canceled and reschedule me for another 20 days!!! they ... read more