Williams-sonoma

Lindsey C 

on BBB

2 years ago

Ordered a back to school bundle that should have all arrived by July 27th. Then found out the lunchbox was back ordered until at least Dec. 28. The website continued to show availability and customer service line would hang up on me after being on hold multiple times. 

Alethea S 

on BBB

2 years ago

Purchased furniture from West Elm end of May. It is now late July and half of our order is still missing. 1. The sofa we ordered, which we were told was in stock to be delivered by ***** is now delayed till late September-October. 2. Worst logistics department EVER. Our apartment is up three flights of stairs with no elevator. First delivery crew couldnt handle taking the furniture up because it was too heavy; totally fine. JUST for this reason West Elm rescheduled the delivery for a week later, specifically to have a three ... read more

May M 

on BBB

2 years ago

Do not order delivery from this company/ West Elm. And don't believe the website that lists products as quick-ship or in stock and ready to ship. They will take your money and lock you into several weeks and months of waiting for these products. They are dishonest about scheduling and will delay the delivery by delivering only part of the product. The customer service is not helpful and they talk about compensation to quell their customers into not reporting this bait and switch which is illegal. Avoid them at all cost apart... read more

Suzanne B 

on BBB

2 years ago

Purchased furniture on 4/4/22 on my West Elm card. The card was charged twice putting me over the limit. At the advice of customer service I cancelled the order and was going to try again except the order was never cancelled. After numerous phone calls and emails to cancel I received one credit for the original amount and was assure the order was cancelled and I'd receive the the original credit. Here it is the end of July and not only is the order not cancelled, I've received no credit, and to make matters worse was charged... read more

Leslie O 

on BBB

2 years ago

On June 4 2022 I placed an order for 2 items through West Elms quick ship. I was assured they would be delivered by June 29 2022. I was charged in full. The items the Urban chair and a half twin sleeper and the Harmony **** have been showing as ready to deliver for several weeks. However shipping does not have them and they have told me West Elm "does this all the time".They promise items that they don't have and charge in full. I call repeatedly and nobody knows where my items are. Again I WAS CHARGED IN FULL ON JUNE 4. 

Cristina M 

on BBB

2 years ago

Same as all the other poor consumers who have written reviews on here. I bought my first home in April of this year. Was so excited to furnish it. Spent THOUSANDS of dollars on furniture, and I was fine waiting. I understand things are backed up right now. I have now had three failed delivery attempts with this company. The first time, scheduled the delivery, and waited around all day, just to call customer service and for them to tell me my sofa wasn't even in the warehouse yet! So, had to wait another 3 weeks for it to com... read more

Amy V 

on BBB

2 years ago

I placed an order on June 6th, 2022 for faucets. At the time of order, I knew it would be a 4-6 week fulfillment time. Four weeks later I called to check on the status of my order, and they said that there was no record of my order, regardless of the fact that I was looking at an email confirmation with my order number in it. I was told that the problem "was a glitch with my browser" and I needed to place a new order. I went ahead with a second order, and called back a few days later to see if they could possibly expedite be... read more

Anita N 

on BBB

2 years ago

Pottery Barn/PB Kids is such a poor excuse for a company. I ordered a very expensive recliner for my baby's nursery in Feb 2022- while baby is due in August. I was told that there were 2 in stock and it would be shipped out the following week. In the following weeks, the delivery date kept getting pushed out until I finally had enough after the date was updated to January 2023! In June, I canceled the order after spending 45 mins waiting to reach a rep and was able to purchase a similar recliner from a major competitor at a ... read more

Brandi W. 

on BBB

2 years ago

Ordered 2 baskets and only 1 was delivered via **** No information available when I try to track the package which leaves me to believe the package is lost. Called westelm customer service to inquire about a replacement. The rep was rude and condescending. He refused to ship out a replacement! Im furious.