Williams-sonoma

Stephanie W. 

on BBB

2 years ago

I have had the worst experience from the start but the delivery side takes the cake. For starters after ordering I receive a delivery day set for three months out. In between waiting I receive two emails extending the delivery date into June. Five months pass I receive a email to set up a day for delivery. I set up delivery (there is no way to set up a good time.) so I wait I receive another email were the delivery company chooses a time for me. I email back immediately and explain I need the time extended to the afternoon. ... read more

Noelani S 

on BBB

2 years ago

Pottery Barn should be absolutely embarrassed at their inability to solve even basic problems. I was in their ********* UTC store a month ago, and when ringing up my purchase, they were experiencing connection problems in processing payment. The transaction kept getting disconnected, and the cashier asked me to try again.....and again.........and again.........and again. I did so, and the next day I found that all the charges actually went through. I was charged four times for the same item. I assumed it was an easy fix, but... read more

Kandace H. 

on BBB

2 years ago

In January ****************************************************************** the ready to ship section of west elms website. I noticed a couple days later that the ordered said shipped but also cancelled, I was confused so I contacted customer service turned out that even though it let me order the whole sectional it was only for the right arm 2 seater sofa. So the guy ordered me a chaise separately and told me it would take about 3 months, When the sectional was suppose to only take 2 weeks to arrive. I said What if the fa... read more

Samantha Z 

on BBB

2 years ago

Disappointed and frustrated are the only words I can use to describe my experience with Pottery Barn. I ordered multiple pieces of furniture months before my little one was expected to arrive. When I spoke with someone before placing the order they assured me I was ordering in plenty of time and that my items were not back ordered. Shortly after placing the order, they showed that the crib had been placed on backorder. All of my items arrival dates began to be pushed back. Each time I called and spent countless hours on the ... read more

Kari E 

on BBB

2 years ago

This company is a shell of its former self. I have had dealings in the last 6 months with Williams Sonoma and West Elm. Both were incredibly disappointing. My first was a purchase of a Breville food processor. The sales ladies had zero knowledge of any of the models, one had three different prices on it. The one I finally chose was not the one I had when I opened the box at home. I went back to the store and spoke with several people. They all smiled very politely and proceeded to do nothing. They sent me home with the same ... read more

Chad K 

on BBB

2 years ago

Ordered dining room set. Delivered with damaged table. New table was ordered and scheduled for delivery. They will give you a day but not a time so you have to schedule the entire day off. First delivery date the crew was a no-call, no-show. It took 3 phone calls to get a rescheduled date. You have to figure out the correct department to talk to because they can't be bothered. Again, you are not given a time, just a day so you are required to take the whole day off. The company called the morning of the rescheduled delivery ... read more

Evan R 

on BBB

2 years ago

Ordered a Kids bunk bed - was on back order for months said it was finally ready for delivery > scheduled deliver Company missed first deliver > rescheduled for a week later Showed up a week later (hours after scheduled delivery window) with a broken bed.Delivery guys said someone would call me back > never received a call > at this point i dont have a bed and no reason to believe i would ever be contacted to actually receive the product i had ordered and paid for.trying to contact the company, but on hold for over 30 minute... read more

Richard F 

on BBB

2 years ago

I ordered a desk and glass case on April 18th. I started receiving the order (piece by piece) a few weeks ago. I asked them to hold the rest of the order and send everything together which they agreed. I received the final shipment and I'm missing one of the pedestals, This was my fear of getting it piece by piece. I have been in touch with several **************** reps online but none have been able to help. I called the warehouse to have them set up delivery of the final piece but they seem clueless as to where it is. I've... read more

Pamela D 

on BBB

2 years ago

I ordered (Order #xxxxxxxxx196) a Daffodil Belgian Flax Line Diamond Quilt from Pottery Barn, online, on 3/17/2022. The item was reported to be "In Stock and Available for Immediate Delivery" ( I have the original order). It did state that delivery would be made on May 12, 2022. A *** Tracking has been assigned, since 3/22/2022, but to date *** has not received the item. About one week after May 12, 2022, I contacted **************** by phone and was advised of a delay, but that no new date of delivery was known. I told the ... read more