Williams-sonoma

Stephanie R 

on BBB

2 years ago

Never again will I order from West Elm! I ordered an outdoor rug and matching pillows (for my back patio). The rug arrived and was poor quality - already unraveling - so I returned it without even removing the packaging. It was a nightmare to get the return label from West Elm and I had to call and email their customer service department over six times to get the return label. Then. West Elm did not credit me until - again - I had to call and email them many times. Finally, I got a refund for the rug. Previously - on the sam... read more

Anna C 

on BBB

2 years ago

I placed my order in September 2021. The console table I ordered was supposed to be delivered in February / March 2022. In March, the delivery date was moved to April 28, 2022. The delivery was scheduled between 8 am to 8 pm. I called Pottery Barn a day before delivery but could not receive any information about more precise timing. Non knowing what time the console table would be delivered, I decided to put on hold everything I planned for that day and wait for the delivery. Morning of delivery day, I got the information th... read more

Teena V 

on BBB

2 years ago

My experience with Pottery Barn, ****** this year has been an absolute nightmare!!! They have no respect for their customers. From keeping design center appointments to entering shipping information for items to the actual delivery of items is an complete mess. I have spent several hours on the phone with the store, customer care and chat. To make things worse their delivery truck tore up a section of my newly laid lawn. The truck driver mentioned Id be contacted by customer care but they never did. I called them and they ha... read more

Yan H 

on BBB

2 years ago

THE WORST CUSTOMER SERVICE! I SPOKE TO ***** AT THE SHIPPING AND SCHEDULING DEPARTMENT AND SHE WAS RUDE, DID NOT CARE FOR MY CONCERNS AND EVEN LAUGHED AT ME! SHE WAS VINDICTIVE AND DID NOT CARE TO ANSWER ANY QUESTIONS ULTIMATELY LEAVING ME WITH NO RESOLUTION! 

Taylor H 

on BBB

2 years ago

Company will advertise a price for an item and then cancel if they realize they can make money off of it after it sells out. Shady business practices and do not recommend people giving them their business. 

Mahsa v 

on BBB

2 years ago

I ordered 2 sofas an a table in December 2021, and they were supposed to be delivered in March, then the rescheduled the delivery to April. I was supposed to received all them together last week, but after many follow **** I was told one piece returned back and a new order was placed on behalf of me for end of July which is incorrect. Then I noticed the vendor did not ship or may be lost. I was told they have no control over the vendors to do anything. Very bad customer service. You can not get an answer from customer servic... read more

Danny H. 

on BBB

2 years ago

The simple fact they have aligned themselves with an incompetent, ignorant, downright deceptive, and fraudulent shipping "service" such as Fidelitone should be enough to take this rating right down to a 0. It is like allying yourself with ******, ********, or ****. That decision has cost us many days PTO, countless hours of agony and frustration, and a customer response unit that will not take full accountability for its actions. If they have warehouses along the eastern seaboard, why not own up and ship it themselves. Be th... read more

Lucas F 

on BBB

2 years ago

Ordered a desk in January. On the day it was delivered (March 11th) but before the actual delivery we received a phone call that the order was missing a piece but that we would receive it in ***** hours. That time came and passed so we called customer service who said we would get the piece delivered by April 4th. That time passed and we called customer service. After nearly 2 hours on the phone: 1: We could not get the missing piece 2. We could do a full replacement (slightly different but acceptable) but not at the price w... read more

Sianna M 

on BBB

2 years ago

Their customer service and business practices feel very dishonest. It has happened one too many times now. I have spent $1000s of dollars here over the years. They have lost a customer.