Williams-sonoma

Sha G 

on BBB

2 years ago

There needs to absolutely be a class action suit against this place for failure to deliver products. We ordered a couch almost a month ago and on the very last day of possible delivery they don't call or send an email. Early this morning we get an email saying they don't know when we should expect our couch. We paid over $1800 and the least they can do is be honest about not having the product. Other reviews across the web make us feel that the only way to even get a refund is to look into legal action. Don't buy from West E... read more

Suzanne C 

on BBB

2 years ago

Ordered some furniture online after being consistently ignored in store. After a disastrous attempt at delivery, I called customer service for and they said they would issue a full refund. Two weeks later still no refund so I called again an they said the funds have only just been released and it could take another 10 working days to get my money back. I took this to mean that ** one had actually processed my refund the first time I called. By the time the refund came through I had been charged interest on the purchase, so I... read more

Adam D 

on BBB

2 years ago

Similar to a lot of other posts, I ordered a desk and bookshelf about 9 months ago. Continual delays finally forced me to cancel the order, for which I was charged a "return fee" despite never having received the items. I was surprised by the customer service engagement. Slightly bizarre for a large company to make relatively pedestrian excuses rather than have a standard corporate line... Instead, I received ad hoc comments about supply chain issues, etc. 

Megan K 

on BBB

2 years ago

I am beyond frustrated with the process if getting my bed that we ordered back in March. After receiving an email that my bed delivery was ready to be scheduled, I was told that it had been canceled. After spending hours on the phone waiting to get a hold of someone and explaining the situation, I had to spend over a week back and forth being told they could not find it and I would need to reorder. Then each time I would speak with a new person, have to explain the entire situation, and be promised they would call back/make ... read more

Sunil I 

on BBB

2 years ago

Adding one to the list of Pottery Barn Teen's pathetic business ethics. We ordered a curtain rod but did not like it and returned it. But we were not refunded fully amount and they scooped $30 for return shipping. At no time did they mention that there was $30 mention even when explicitly asked during the return call with the customer service. On enquiring they say its company policy. Read that as "its company policy to cheat and run their business" 

David S 

on BBB

2 years ago

The worst site and customer service to date. I ordered a table from their site that stated was available. After waiting for 3 weeks, the company extends the time of shipping by a month. When i called to ask why the date had changed, they explained the pedestal piece of the table was back-ordered. We have been trying to get someone from the company to call us an give us a correct update because they kept feeding us wrong information saying it was getting shipped from **. Dont waist your time ordering from this company. 

Charles G 

on BBB

2 years ago

For 1 month our bed showed "in transit to distribution center." After a month, I called and they could not verify where two of the five boxes for the bed were. Three weeks later, they verified receipt of the missing boxes and were to expedite them to our house. 4/5 of the boxes arrived with a single delivery driver (not visibly associated with them) and were stored in our house until the fifth arrived, and then it would be assembled. The driver of the fifth item found out he had to assemble a whole bed and suddenly there was... read more

Joseph W 

on BBB

2 years ago

Please read this review before purchasing anything for your nursery.My wife and I visited this store in May and purchased a nursery recliner for our upcoming baby. Of the chairs we looked at, oddly enough, the floor model of the one we liked was broken. We felt this was a bit disconcerting, but the sales associate told us "this is very rare" and that some kids must have broken it. We were assured this is not the quality of Pottery Barn Kids. So, we purchased the chair.A few weeks later our new chair was delivered ... broken.... read more

Gail S 

on BBB

2 years ago

Williams-Sonoma''s customer service is deplorable. It is not centralized, so if you have a problem, you wind up bouncing from one customer service representative to another. The stores are separate from online ordering which is also separate from their credit card provider, ************ So when you have a problem, each of these entities passes you on to another. This week I purchased an item at a W-S store and noticed I was charged the wrong amount on my receipt. The price of the item was reduced which clearly showed on the ... read more