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Williams-sonoma
- Kitchen Supplies
- Blue Ash, OH
About this business
Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more
Location details
7875 Montgomery Rd, Ste 2123, Blue Ash, OH, 45236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This review is for West Elm. I had the experience of paying 300 dollars for shipping with no true indication or understanding which items are and arent eligible for white glove service. I paid 150 dollars thinking it would cover assembly of a media console, but rather it was to ship and bring into the house an already assembled coffee table. Somehow I was meant to know this and go into every item separately and see that a media console with complex assembly was not eligible for white glove and was shipped through **** Called... read more
If I could give a 0 rating I would. I went into the store to place an order for a sofa and 2 rugs. I asked the designer if I could log into my account from the store computer since I had already looked at a couple of items and placed them in my basket but wanted designer advise. We made a couple of changes and placed the order directly from my account and we left the store. I forgot to log out of my account and what happens? I get home log in to my account and see that there at least 3 separate orders for 3 separate clients ... read more
Purchased a custom couch which I had to wait several months to be delivered. Within first year a piece is broken and they will not fix it. Not asking for a refund or a new couch, only that they fix it. Go to Wayfair save your money. The customer service for how expensive their products are is pathetic. Wouldnt consider buying furniture here ever again.
On August 27, we purchased $5,358.30 worth of nursery furniture. From the second we hit 'purchase' the customer service we have received is little to be desired. We purchased a recliner, dresser, crib, night stand, and dresser. The delivery dates keep getting pushed back, and items were already supposed to be delivered by now. The biggest issue is the recliner. This recliner is non-refundable, non-cancellable, and not changeable in order to get a fabric that would be in-stock. As of now, my due date is ****** and it already ... read more
My furniture order was delivered and set up with multiple errors and damage. Pottery Barn Teen is not correcting the issues. Their subcontractor delivery company is also being unresponsive. Ive spent $4300 and the furniture is unsafe. *** asked for parts to correct their errors with no reply. This company has unresponsive customer service and does not care about their customers or quality of their products. Im very disappointed and do not recommend.
Ordered a couch in June. It was to be delivered in mid august. It was delayed twice and then was set to arrive mid september. As on Sept 3 it is in *********** 2 hours from my home ready to be delivered.They never notified the delivery company they contract with that it was ready. So after several calls I find out it is in KC but they cant find it. They will look for it and will update me via the website in 5 business days.
Truly worst experience I've ever had with a company! I will NEVER order anything from West Elm again. We placed an order but had to cancel it due to the size of the furniture not fitting our dining room space. Please note this was not a return, we never received any merchandise from the company. The cancelation was processed on July 5th, 2022. Today is September 20th and I've called 18+ times over the past two months and sat on hold for hours and hours to still not be refunded. I'm still out money for a product I never recei... read more
TERRIBLE CUSTOMER SERVICE! I received damaged furniture and was told I would not get inventory they had on had ** allocated to other customers and I had to go to back of the line and wait an additional ***** days for delivery. Keep in mind, I originally ordered in the beginning of July and they attempted delivery in September! They would not let me speak to a manager or escalate my situation! Never will deal with this company again!
Worst experience ever. I ordered a $3500+ sofa, and was charged twice. Called to try to get a resolution through their customer service multiple times. Everyone I spoke to was unhelpful and told me different things. They seemed to think it was a standard business practice and completely okay to charge me over $7000 for a $3500 couch. The supervisor I spoke to said shed email the billing department and get back to me, but she never did. And then I get an email saying my payment did not go through and theyre going to cancel my... read more
Frequently asked questions about Williams-sonoma
How is Williams-sonoma rated?
Williams-sonoma has a 1.4 star rating with 1,153 reviews.
When is Williams-sonoma open?
Williams-sonoma is closed now. It will open at 12:00 p.m.
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