Williams-sonoma

Samantha M 

on BBB

2 years ago

Do not buy from Williams Sonoma or west elm online! They took my order. I waited 6 months for furniture to arrive to be called by the delivery service that my headboard for my order is lost. They couldnt find the part in the warehouse. There was no follow up. When I cancelled my order for a refund I was given half a refund and half money on a merchandise card which I Did Not Want! I have been calling and emailing for 3 weeks to get the other **** back and they are having a hard time getting my money back 

Ankitha D. 

on BBB

2 years ago

It started with me ordering a bed frame online. They were pretty quick that I will be getting it delivered within a week or so. This was back in June. We get the bed ********** have to assemble it ourselves. We start assembling it & realize the main screws are missing to be able to put the bed together. I called pottery barn immediately to ask how this happened & if they can replace the *************** immediately apologetic & say they will compensate us for the inconvenience & will let us know about getting the screws. I wa... read more

Amanda F 

on BBB

2 years ago

Ive never had a worse consumer experience than Ive had with Pottery Barn (******* Sonoma). The lack of care, attention and customer service is what really sets this apart from other poor retailer experiences. I ordered a large, expensive piece of furniture in May 2022 with an original estimated ship date of July 2022 (ridiculously delayed window). In early July after the date passed, I had to call and was told early August. Same situation again, early August passed, I had to reach out again and was told end of August. When I... read more

Jessica K 

on BBB

2 years ago

My experience with West Elm has been horrible over the last few months. My complaint involves four different items. 1) I ordered an open box console table that was "lost" in the mail. 2) I ordered 2 curtain panels and only received one and of course they were out of stock when I attempted to get it replaced. 3) I ordered an open box coffee table that took 4 months to arrive and was "backordered" for a while (not sure how an open box item can be backordered), it was also delayed because they were "waiting on other items" that... read more

Robert C 

on BBB

2 years ago

Here is my laundry list of ongoing issues with West Elm:Ordered bed frame in May 8th 2022 Date of this review is September 1st 2022 - there are a total of 4 parts - website/order says there are 3 and this is not consistent with customer service vs the website - shipment has been delayed twice now, Once in June, and the other in July - shipment tracker doesn't update until end of delivery range dates - the customer service rep that we've been emailing didn't make any of these shipment issues known to us until we started calli... read more

Rick L 

on BBB

2 years ago

I spent a small fortune at WS to start *********** for our new kitchen. A Staub ceramic dish we ordered arrived broken. This item appears under the invoice as non-returnable?!?!?! Two emails to customer service with zero response. Good luck contacting a real person.I basically have a $100 jigsaw puzzle.Never again will I buy from these ripoff merchants and I will warn off anyone who will listen. 

Kadeem M 

on BBB

2 years ago

I've had the absolute worst experience with Pottery Barn. I ordered an "in stock" rug with an estimated delivery time of August 19th - September 2nd. The product was marked as shipped on 8'15 and today on 8/31 they tell me the product has not shipped. Now the updated delivery time is from 9/2-9/22 and nobody from the company can tell me why the package was delayed on an IN STOCK item. They cannot tell me where the package is or give me an accurate time frame on when it will be delivered. Furthermore, they refuse to cancel th... read more

Alex P 

on BBB

2 years ago

I received a product, silky tencel sheets, and they are not the quality that is advertised. I have been scammed. 

TJ H 

on BBB

2 years ago

Wow! Possibly the worst customer service imaginable..Ordered an area rug 04/22, charged credit card 7/22 before shipment, lost shipment, several hours later making me call the shipping company, new rug eta mid-September. Wont return calls or emails. Stay away!!