Williams-sonoma

Erica G 

on BBB

2 years ago

Stunned, frustrated, and out $1250.I was excited to order custom draperies from Pottery Barn, who I have known to be a reputable company. My order was placed in January 2022, with an expected delivery date of February 2022. After frequent delays, I noticed that the estimated delivery date was automatically rolling to the following day. Clearly bogus. After calling and speaking with customer service, it was explained that this was in customs, and the agent told me that they have no way of knowing where it is or when it will a... read more

Danielle L 

on BBB

2 years ago

First customer service reps are nice on the phone but dont actually accomplish anything. I was told I was refunded since my rug I ordered never showed up and they said they dont know what happened. Ive put countless calls and emails in trying to figure out where my refund is and they just keep saying wait longer. Its been a month!! Still no refund and Ive filed with my credit card now to get my money back but west elm is still not giving me email confirmation although they claim they will send it. Its been a nightmare. 

Megan C 

on BBB

2 years ago

Ordered three twin beds for my boys in the end of May. Delivery was estimated within a week. Well 1/3 of each bed came within a week and come to find out after many emails, the other parts of each bed were still not in their warehouses. Thinking we needed to make room for three beds (and help pay for them) we sold our twins cribs/toddler bed set when we saw they were being delivered not knowing it was only 1/3 of each bed! After 6 weeks of them sleeping on mattresses on the floor I canceled my order and we purchased beds els... read more

Jamie D 

on BBB

2 years ago

I ordered a sofa from West Elm on June 17-in stock and ready to ship. The delivery address was incorrect (different state) and I corrected within 2 days of the initial order. I contacted West Elm three times and was assured they had the correct delivery address. The first delivery estimate was June 24-Jul 8. Several more emails to West Elm and the date changed to July 18-Aug 5. I received a text from the delivery service and when I tried to schedule I was not in their delivery state-they had the incorrect delivery address. T... read more

Katie C 

on BBB

2 years ago

I have never dealt with such terrible customer service which is especially horrible for a "higher end" company. I ordered a matching nusery set (crib, changing table, crib converter set, and bookcase) back in January 2022. At that time the different pieces were estimated to arrive from February through April. Every piece got delayed or placed on backorder. It got to the point that I canceled the bookcase but was forced to wait for the crib because they sent the changer table and converter kit. They charged me for the crib on... read more

KIM K 

on BBB

2 years ago

We've spent a good amount purchasing from Williams Sonoma throughout the years. We purchased a pan of their brand at a premium price. In less than 2 years of very light use, the pan began to rust and deteriorate. We contacted the company who simply told us the pan only has a one-year warranty for quality and we were welcome to buy another pan from them. Granted, the warranty is only one year, but at the premium price and when the pan began to rust and deteriorate so quickly, clearly the company does not stand by their brande... read more

Caitlin R 

on BBB

2 years ago

I placed an order December 17, 2021 and the original estimated delivery date for the Cameron ********* was April *****. I now see it is estimated into September. It has been changed multiple times in between. I accepted it each time, but this is getting ridiculous.I reached out to customer service who told me they cant really help me until the item is delivered. This was the last time the date changed, June 17. They said they will offer compensation, but it cant be discussed until the item arrives. I reached out today and we... read more

Sadie C 

on BBB

2 years ago

I used to love West Elm, but I recently moved to a new house and ordered multiple pieces of furniture and it has been a nightmare. I recently got an email alerting me it was time to schedule delivery of my dining set. I called West Elm and waited on hold for 30 minutes. They then sent me to the shipping department who then referred me to Ryder. I called Ryder and they told me they don't have my order in their warehouse. I reached out again to West Elm via email and was given this response, " As for time frame I do not have a... read more

Rustin T 

on BBB

2 years ago

Very disappointed in the customer service department's failure to communicate. I have ordered over 8000$ worth of patio furniture in late January and as of now, 7 months later, I am still having issues with Williams Sonoma fixing the issue of them sending incorrect cushions, It took and a half months to receive this product, despite them claiming it being in stock. They first shipped all my products to the wrong state, and had to wait another month because of this mishap. When things finally did start arriving, I noticed the... read more