Williams-sonoma

Joel P 

on BBB

2 years ago

Terrible customer service. We made an order with a gift card from our wedding and then they cancelled the order. We didnt get a notification that it was cancelled and had thrown the gift card away. When we noticed the order was cancelled they told us all we had to do was reorder it. Since they said they didnt charge the gift card they wouldnt get us a discount or gift card or refund. We talked with them several times. The first person said they would refund us but then every other interaction said they would not refund us. I... read more

Mauricio G 

on BBB

2 years ago

Mid April 2022 we purchased a dining table online: 1. The table was supposed to arrive within 3-5 weeks due to the current supply chain difficulties. We agreed with those terms. 2. At the end of May the order was canceled by WE, without our knowledge, and a new one was created. No one from WE contacted us to inform us about the change 3. Sometime in May, past the initial window I called to check on ETA. To our surprise, we found out a new order was issued and the time was "RESET", meaning now we have to wait more for a new t... read more

Alexandra G. 

on BBB

2 years ago

Pottery barn is scamming me I ordered a 10 x 14 rug for my living room I paid $1700 for the rug cost and shipping was ******************************************************************************************************************** the dust I have asthma I called pottery barn and they told me there was nothing I could do I called customer service and every time I call tell them my last name ***** they hang up Im so sick of trying to get either my money back or a rug this is gone on for a year **************** said that th... read more

Christine P 

on BBB

2 years ago

I would give zero stars if I could. This review is for Pottery Barn Kids (BBB routed me to the parent company page to leave the review). I ordered furniture from Pottery Barn Kids for my son's nursery before he was born, despite my friend's warning that Pottery Barn is a huge scam and I would never receive my furniture.Lo and behold, after multiple delays, my dresser, crib, and crib conversion kit were scheduled to be delivered. When the delivery driver showed up, he had the dresser and crib conversion kit, but no crib. His ... read more

Ritu K 

on BBB

2 years ago

Worst furniture company and business I have ever dealt with. I bought furniture from them back in Jan 2022. Was told Ill receive In April 2022, which got pushed to June then July. All of which I had to call and track since nobody from the store or warehouse was giving a clear expected date or delivery. Delivery July 29 was tons all my items will be shipped. Received my banquette which was scratched and torn and my dining chairs didnt even come!! I called to ask after waiting 1-2 hours on hold nobody from store to warehouse h... read more

Lucinda V 

on BBB

2 years ago

West Elm - terrible customer service and deceitful. Highly discourage anyone from doing business with West Elm. I can't speak for the rest of the Williams Sonoma brands. I purchased a coffee table, side table, and ** console in May, 2022. Two items arrived with some delay. The ** console kept getting delayed. For months. I emailed, sent FB messages, tried multiple times to call. No response to seven emails. No response to ******** messages. My options turned into filing a dispute with my CC card or getting really stubborn ab... read more

Juliana K 

on BBB

2 years ago

PLEASE DO NOT PURCHASE FORM HERE. Please don't buy Open Box item here.Open Box typically means gently used items that people have returned or the store has used as a floor model. It should not mean a couch that is disgustingly covered in dirt (literally black film over the entire thing) and cushions with permanent tape marks over it. I had to get it professionally cleaned and even then, there is damage that won't come out. I also wouldn't expect to argue with a reputable company about them selling garbage to a customer, even... read more

CJ C 

on BBB

2 years ago

QUALITY DEFECT:I ordered 3 kitchen counter stools and one had major defect (paint was off and legs unbalanced). The item is still defected at the 3rd delivery. BAD CUSTOMER SUPPORT: I called the support line twice (the 1st lady pretended there was a bad signal and cut off the phone; 2nd lady said she would work on my return and then put me on hold for another 30min without having anyone get back to me. They pretend to have a nice attitude but they don't actually solve the problem. 

Bryan W 

on BBB

2 years ago

Do not shop here, no matter what. Their products are falsely advertised and no better than the cheapest things you could find on Overstock, Wayfair, or any other low-rent web site. We paid more than $1,600 for an "all weather" wicker outdoor couch -- after just more than 13 months, it is completely falling apart, despite the fact that we keep it covered 100% of the time that we're not using it. West Elm says they can't replace it because company policy is that anything outside 12 months is irreplaceable -- this is actually g... read more